Mindlance
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Title: Design Program Manager V ¬タモ Messaging
Location: Menlo park, CA onsite (min 3 days a week)
Team Our team purpose is to make messaging the people you care about easier, useful and more delightful. Over the past few years, we¬タルve evolved the experience from introducing new formats and interactions (e.g. video notes, voice message transcriptions, events) to new bets (e.g. Communities) and features (e.g. lists and filters) At the same time, WhatsApp is seeing an increasingly competitive messaging landscape - from content apps leaning into messaging to 3P messaging apps building stronger footholds with richer feature sets.
Role We¬タルre looking for a program manager to help support the Messaging product team. This senior program manager will help drive horizontal program operations across the Messaging sub-pillar, be on point for specific usability projects that help our billions of daily Messaging users.
Job Responsibilities: ¬タᄁ Coordinate horizontal workstreams across Messaging to improve the efficiency of the sub-pillar, enable better stakeholder management ¬タᄁ Coordinate usability projects, making detailed plans to accomplish goals and directing the integration of technical and design solutions ¬タᄁ Confer with product, designers, engineers, and marketing to discuss and align on project specifications and procedures. ¬タᄁ Usability UI projects. ¬タᄁ Help support the overall messaging operations as well as some of the priority groups in Whatsapp. ¬タᄁ Operational rigour.
Skills: ¬タᄁ Experience working on consumer features/workstreams with close design collaborations ¬タᄁ Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. ¬タᄁ Strong ability to work independently and manage one¬タルs time. ¬タᄁ Strong leadership and mentoring skills necessary to provide support and constructive performance feedback. ¬タᄁ Strong knowledge of product development processes and execution to maximize efficiency of the team and visibility to stakeholders ¬タᄁ Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods. ¬タᄁ Strong knowledge of computer software, such as Google Docs, Sheets, Slides
Must have: ¬タᄁ Product Design Projects - experience in complex consumer products, specifically someone that has worked deeply on product design (anything where they worked in a medium size company in consumer features). ¬タᄁ Ability to work with designer and design stakeholders. ¬タᄁ Must be able to collaborate and be independent ¬タモ deeply in program design. ¬タᄁ Great operator, with clear communication. Must be able to communicate with designers as well as senior stakeholders and present. ¬タᄁ An individual that can manage complex programs across stakeholder and someone who is coachable.
Nice to have: ¬タᄁ Former Meta, Google or bit tech companies experience. ¬タᄁ Experience with technical projects ¬タモ having a technical background. ¬タᄁ Exposure to Sigma. ¬タᄁ Has been responsible of supporting engineering teams 20+ people. ¬タᄁ Google G-suite. ¬タᄁ Someone who is a WhatsApp user.
Education/Experience: ¬タᄁ Bachelor's degree in business administration or a related field. ¬タᄁ PMI or PMP certification preferred.
Key Projects/Day-to-Day Responsibilities: ¬タᄁ CW will be supporting the operational aspects of the role. ¬タᄁ CW will also support the messaging product team. ¬タᄁ The assignment will be a combination of helping with horizontal program operations as well as take on some point work streams and projects that are not so product heavy. Will have more direct alignment with the design and engineering teams. ¬タᄁ For the usability pipeline projects the team needs execution support. ¬タᄁ The CW will be leveraging data management to improve the reliability and ease of backups (from one device to another) and to provide support from an operational standpoint. ¬タᄁ The team is looking for a PM that is more focused on design. ¬タᄁ The selected candidate will lead product cycles as well as checking for steers and things of that nature.
Purpose/Size of this team & where does this position fit within the team? Team: WhatsApp ¬タモ messaging set pillar. Messaging services within WhatsApp is a team whose quality bar is very high. There are stakeholders that have quite the scrutiny within the team. The CW will support the usability pipeline and some horizontal programs.
How will performance be measured? 1) Be able to efficiently elevate the team¬タルs efficiency and have good relationship with stakeholders 2) Success of the projects ¬タモ clear operational updates, elevating the team, be able to strategize to clear roadblocks. Ensure that the team can land the success rate of these different backup and data transfer projects.
Compelling Story & Candidate Value Proposition What makes this role interesting? ¬タᄁ WhatsApp is the worlds¬タル largest and most important messaging platform ¬タモthe messaging team is at the heart of it. ¬タᄁ Help messaging land the company priorities and is accountable for ¬タモ including US focus and groups and quality (priorities that are companywide) ¬タᄁ Opportunity to influence how billions of people message each other on the daily.
Competitive market comparison & Unique Selling Points Value added or experience gained 1) Help operationalize efficiency of WhatsApp messaging to deliver core company priorities. 2) Independently run usability programs to make the experience better. 3) Help deliver a high-quality backup and transfer experience on WhatsApp.
Years of Experience:
10+ years in consumer tech.
Candidate Disqualifiers Are there any types of candidate profiles or skills that may not be the right fit for this team? -Solely focused on infrastructure projects. -Solely focused on external partnerships
Difficult Aspects of Job What are some difficulties or challenges that the candidate should be aware they may face in the role and need to be able to handle to be successful? ¬タᄁ There is a lot of stakeholder management in the role/team because messaging is so central. ¬タᄁ Messaging is less cross family of apps. More for stakeholder management. ¬タᄁ The team is always very stretched ¬タモ somebody that can manage their own time and does not get easily overwhelmed.
Interview Process How many rounds of interviews?
3 rounds max 1) Screen call ¬タモ summary of the candidate and their experience. 2) Design program manager ¬タモ technical execution. 3) 1 more person on the team.
EEO - “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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Team Our team purpose is to make messaging the people you care about easier, useful and more delightful. Over the past few years, we¬タルve evolved the experience from introducing new formats and interactions (e.g. video notes, voice message transcriptions, events) to new bets (e.g. Communities) and features (e.g. lists and filters) At the same time, WhatsApp is seeing an increasingly competitive messaging landscape - from content apps leaning into messaging to 3P messaging apps building stronger footholds with richer feature sets.
Role We¬タルre looking for a program manager to help support the Messaging product team. This senior program manager will help drive horizontal program operations across the Messaging sub-pillar, be on point for specific usability projects that help our billions of daily Messaging users.
Job Responsibilities: ¬タᄁ Coordinate horizontal workstreams across Messaging to improve the efficiency of the sub-pillar, enable better stakeholder management ¬タᄁ Coordinate usability projects, making detailed plans to accomplish goals and directing the integration of technical and design solutions ¬タᄁ Confer with product, designers, engineers, and marketing to discuss and align on project specifications and procedures. ¬タᄁ Usability UI projects. ¬タᄁ Help support the overall messaging operations as well as some of the priority groups in Whatsapp. ¬タᄁ Operational rigour.
Skills: ¬タᄁ Experience working on consumer features/workstreams with close design collaborations ¬タᄁ Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. ¬タᄁ Strong ability to work independently and manage one¬タルs time. ¬タᄁ Strong leadership and mentoring skills necessary to provide support and constructive performance feedback. ¬タᄁ Strong knowledge of product development processes and execution to maximize efficiency of the team and visibility to stakeholders ¬タᄁ Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods. ¬タᄁ Strong knowledge of computer software, such as Google Docs, Sheets, Slides
Must have: ¬タᄁ Product Design Projects - experience in complex consumer products, specifically someone that has worked deeply on product design (anything where they worked in a medium size company in consumer features). ¬タᄁ Ability to work with designer and design stakeholders. ¬タᄁ Must be able to collaborate and be independent ¬タモ deeply in program design. ¬タᄁ Great operator, with clear communication. Must be able to communicate with designers as well as senior stakeholders and present. ¬タᄁ An individual that can manage complex programs across stakeholder and someone who is coachable.
Nice to have: ¬タᄁ Former Meta, Google or bit tech companies experience. ¬タᄁ Experience with technical projects ¬タモ having a technical background. ¬タᄁ Exposure to Sigma. ¬タᄁ Has been responsible of supporting engineering teams 20+ people. ¬タᄁ Google G-suite. ¬タᄁ Someone who is a WhatsApp user.
Education/Experience: ¬タᄁ Bachelor's degree in business administration or a related field. ¬タᄁ PMI or PMP certification preferred.
Key Projects/Day-to-Day Responsibilities: ¬タᄁ CW will be supporting the operational aspects of the role. ¬タᄁ CW will also support the messaging product team. ¬タᄁ The assignment will be a combination of helping with horizontal program operations as well as take on some point work streams and projects that are not so product heavy. Will have more direct alignment with the design and engineering teams. ¬タᄁ For the usability pipeline projects the team needs execution support. ¬タᄁ The CW will be leveraging data management to improve the reliability and ease of backups (from one device to another) and to provide support from an operational standpoint. ¬タᄁ The team is looking for a PM that is more focused on design. ¬タᄁ The selected candidate will lead product cycles as well as checking for steers and things of that nature.
Purpose/Size of this team & where does this position fit within the team? Team: WhatsApp ¬タモ messaging set pillar. Messaging services within WhatsApp is a team whose quality bar is very high. There are stakeholders that have quite the scrutiny within the team. The CW will support the usability pipeline and some horizontal programs.
How will performance be measured? 1) Be able to efficiently elevate the team¬タルs efficiency and have good relationship with stakeholders 2) Success of the projects ¬タモ clear operational updates, elevating the team, be able to strategize to clear roadblocks. Ensure that the team can land the success rate of these different backup and data transfer projects.
Compelling Story & Candidate Value Proposition What makes this role interesting? ¬タᄁ WhatsApp is the worlds¬タル largest and most important messaging platform ¬タモthe messaging team is at the heart of it. ¬タᄁ Help messaging land the company priorities and is accountable for ¬タモ including US focus and groups and quality (priorities that are companywide) ¬タᄁ Opportunity to influence how billions of people message each other on the daily.
Competitive market comparison & Unique Selling Points Value added or experience gained 1) Help operationalize efficiency of WhatsApp messaging to deliver core company priorities. 2) Independently run usability programs to make the experience better. 3) Help deliver a high-quality backup and transfer experience on WhatsApp.
Years of Experience:
10+ years in consumer tech.
Candidate Disqualifiers Are there any types of candidate profiles or skills that may not be the right fit for this team? -Solely focused on infrastructure projects. -Solely focused on external partnerships
Difficult Aspects of Job What are some difficulties or challenges that the candidate should be aware they may face in the role and need to be able to handle to be successful? ¬タᄁ There is a lot of stakeholder management in the role/team because messaging is so central. ¬タᄁ Messaging is less cross family of apps. More for stakeholder management. ¬タᄁ The team is always very stretched ¬タモ somebody that can manage their own time and does not get easily overwhelmed.
Interview Process How many rounds of interviews?
3 rounds max 1) Screen call ¬タモ summary of the candidate and their experience. 2) Design program manager ¬タモ technical execution. 3) 1 more person on the team.
EEO - “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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