Tofu
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For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. CEO at Tofu | Empowering marketing teams with AI
About Tofu Tofu is a Series A generative AI startup located in the SF Bay Area (San Mateo is our HQ) building a unified platform for creating hyper-personalized, omni-channel campaigns at scale that converts leads for B2B marketing teams. We sell to mid-market and enterprise Marketing leaders and work closely with their demand generation, product marketing, and content teams. Our founders come from companies like Meta, Google, Twitter and Slack and have deep expertise both in the technical domain (AI/ML/NLP) and the business domain (B2B marketing), so we deeply understand the pain-points of our customers and understand how to apply technology to build a scalable product users love. We are backed by some of the top VCs in the Bay Area (Index Ventures, SignalFire, etc.), growing revenue and are well capitalized. About the Role Tofu is looking for a resilient, compassionate and creative customer success manager that will work closely with our customers and make them successful with Tofu. You’ll play a critical role in defining many of our GTM decisions including playing a large part in ensuring customer engagement and satisfaction using our tool, regular business review with buyers and own the renewal of annual contracts with our customers. We are looking for a doer who loves working closely with customers to understand their requirements and goals, helps reengaging with them when usage drops, and ensures that they are successful and see positive ROI from Tofu’s product. This role will offer high levels of ownership & autonomy, ability to work cross functionally with an extremely high-performing team, leadership skill development, and the opportunity to work within the generative AI software space. Our team is a group of kind, talented (yet very humble) people who move extremely fast, work very hard, and maintain a high level of intensity, but also understand that there is more to life than just work. Our team is primarily based in the Bay Area and work together in our office 3 days a week (we can move so much faster and build stronger team culture when we co-locate) so we are looking for someone who is based in the Bay Area. Responsibilities Build relationships with current customers and promote usage and product adoption Own periodic business review with buyers to drive customer expansion and retention Create and periodically update documentation that can help users understand how to better use our product Diagnose and troubleshoot technical issues and bugs that arise Support customer onboarding and ensure smooth transition from onboarding Work closely with the product and engineering team to resolve customer issues and bugs that are surfaced by customers Partner with Sales to narrow and refine ICP and help inform the overall sales process Qualifications 3+ years of enterprise CSM/AM experience or marketing experience. Strong preference for people with experience in Marketing/Sales tech Proactive, self-starter who is comfortable with autonomy but knows when to lean on other people Previous startup experience helpful but not required Proven track record of driving customer adoption and success within enterprise SaaS Deep level of customer empathy and patience Comfortable with technical concepts and working with product/engineering teams Work authorization to work in the USwithout sponsorship Competitive salary and equity compensation Comprehensive health, dental, and vision insurance plans 401k plan Unlimited PTO Extreme opportunities for professional ownership and growth Highly collaborative and high-performing work environment Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Tofu by 2x Get notified about new Customer Success Manager jobs in
San Mateo, CA . Customer Success Manager - San Francisco based San Francisco, CA $120,000.00-$160,000.00 2 weeks ago San Francisco Bay Area $120,000.00-$140,000.00 1 month ago San Francisco, CA $100,100.00-$180,000.00 2 weeks ago San Francisco, CA $65,000.00-$80,000.00 2 weeks ago San Francisco, CA $111,200.00-$120,000.00 6 days ago Enterprise Customer Success Manager, AMER San Mateo, CA $112,000.00-$161,000.00 4 days ago San Francisco, CA $85,000.00-$95,000.00 5 days ago Customer Success Manager II, Global Strategic San Mateo, CA $130,000.00-$175,000.00 1 week ago San Francisco, CA $105,000.00-$120,000.00 2 weeks ago San Mateo, CA $112,000.00-$161,000.00 4 days ago San Mateo, CA $80,000.00-$165,000.00 4 months ago San Francisco, CA $60,000.00-$75,000.00 15 hours ago San Francisco, CA $123,100.00-$154,200.00 7 hours ago Customer Success Manager - India (Remote) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. CEO at Tofu | Empowering marketing teams with AI
About Tofu Tofu is a Series A generative AI startup located in the SF Bay Area (San Mateo is our HQ) building a unified platform for creating hyper-personalized, omni-channel campaigns at scale that converts leads for B2B marketing teams. We sell to mid-market and enterprise Marketing leaders and work closely with their demand generation, product marketing, and content teams. Our founders come from companies like Meta, Google, Twitter and Slack and have deep expertise both in the technical domain (AI/ML/NLP) and the business domain (B2B marketing), so we deeply understand the pain-points of our customers and understand how to apply technology to build a scalable product users love. We are backed by some of the top VCs in the Bay Area (Index Ventures, SignalFire, etc.), growing revenue and are well capitalized. About the Role Tofu is looking for a resilient, compassionate and creative customer success manager that will work closely with our customers and make them successful with Tofu. You’ll play a critical role in defining many of our GTM decisions including playing a large part in ensuring customer engagement and satisfaction using our tool, regular business review with buyers and own the renewal of annual contracts with our customers. We are looking for a doer who loves working closely with customers to understand their requirements and goals, helps reengaging with them when usage drops, and ensures that they are successful and see positive ROI from Tofu’s product. This role will offer high levels of ownership & autonomy, ability to work cross functionally with an extremely high-performing team, leadership skill development, and the opportunity to work within the generative AI software space. Our team is a group of kind, talented (yet very humble) people who move extremely fast, work very hard, and maintain a high level of intensity, but also understand that there is more to life than just work. Our team is primarily based in the Bay Area and work together in our office 3 days a week (we can move so much faster and build stronger team culture when we co-locate) so we are looking for someone who is based in the Bay Area. Responsibilities Build relationships with current customers and promote usage and product adoption Own periodic business review with buyers to drive customer expansion and retention Create and periodically update documentation that can help users understand how to better use our product Diagnose and troubleshoot technical issues and bugs that arise Support customer onboarding and ensure smooth transition from onboarding Work closely with the product and engineering team to resolve customer issues and bugs that are surfaced by customers Partner with Sales to narrow and refine ICP and help inform the overall sales process Qualifications 3+ years of enterprise CSM/AM experience or marketing experience. Strong preference for people with experience in Marketing/Sales tech Proactive, self-starter who is comfortable with autonomy but knows when to lean on other people Previous startup experience helpful but not required Proven track record of driving customer adoption and success within enterprise SaaS Deep level of customer empathy and patience Comfortable with technical concepts and working with product/engineering teams Work authorization to work in the USwithout sponsorship Competitive salary and equity compensation Comprehensive health, dental, and vision insurance plans 401k plan Unlimited PTO Extreme opportunities for professional ownership and growth Highly collaborative and high-performing work environment Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Tofu by 2x Get notified about new Customer Success Manager jobs in
San Mateo, CA . Customer Success Manager - San Francisco based San Francisco, CA $120,000.00-$160,000.00 2 weeks ago San Francisco Bay Area $120,000.00-$140,000.00 1 month ago San Francisco, CA $100,100.00-$180,000.00 2 weeks ago San Francisco, CA $65,000.00-$80,000.00 2 weeks ago San Francisco, CA $111,200.00-$120,000.00 6 days ago Enterprise Customer Success Manager, AMER San Mateo, CA $112,000.00-$161,000.00 4 days ago San Francisco, CA $85,000.00-$95,000.00 5 days ago Customer Success Manager II, Global Strategic San Mateo, CA $130,000.00-$175,000.00 1 week ago San Francisco, CA $105,000.00-$120,000.00 2 weeks ago San Mateo, CA $112,000.00-$161,000.00 4 days ago San Mateo, CA $80,000.00-$165,000.00 4 months ago San Francisco, CA $60,000.00-$75,000.00 15 hours ago San Francisco, CA $123,100.00-$154,200.00 7 hours ago Customer Success Manager - India (Remote) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr