Via
Join to apply for the
Field Operations Manager
role at
Via 2 days ago Be among the first 25 applicants Join to apply for the
Field Operations Manager
role at
Via Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
If you think you are the right match for the following opportunity, apply after reading the complete description.
As a
Field Operations Manager
on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
This is a fully in-person position with the expectation that you will be onsite 5 days per week**
What You'll Do:
Ensure operational excellence, customer satisfaction, and an unbelievable customer experience Oversee operations in person during the start of service to ensure we are meeting service standards Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Respond to driver feedback and live customer issues Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Who You Are:
A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions. A self-starter who is comfortable taking on a high level of responsibility A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals. A team-focused individual that takes ownership of their work and pride in their team's success. Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus. An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds. Willing to wear multiple hats and contribute on projects of all types Fluent in English, additional languages a plus Based in the Renton/SeaTac area and can easily commute to operation Experienced in managing (including scheduling) a team is a plus Taking initiative and owning new projects Comfortable with ambiguity and evolving / adapting as conditions change Experienced in managing projects with multiple stakeholders is a plus Bachelor’s degree is a plus
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $78,000-$85,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development Referrals increase your chances of interviewing at Via by 2x Get notified about new Field Operations Manager jobs in
Seattle, WA . Seattle, WA $90,737.50-$117,425.00 11 hours ago Seattle, WA $90,737.50-$117,425.00 3 weeks ago Seattle, WA $85,000.00-$95,000.00 1 month ago Greater Seattle Area $130,000.00-$150,000.00 2 days ago Seattle, WA $108,000.00-$145,000.00 3 months ago District Pro and Services Support Manager Issaquah, WA $100,200.00-$167,300.00 1 week ago Associate Regional Field Operations Manager - Northwest Seattle, WA $114,400.00-$171,600.00 1 month ago Tacoma, WA $78,000.00-$85,000.00 2 days ago Greater Seattle Area $125,000.00-$140,000.00 1 day ago Seattle, WA $105,800.00-$158,600.00 3 days ago Customer Service Field Operations Supervisor Kent, WA $85,000.00-$100,000.00 5 months ago Bellevue, WA $159,900.00-$288,500.00 1 month ago Assistant Service Operations Manager - Night Shift Seattle, WA $112,800.00-$186,500.00 1 week ago HED District Manager, Northern Cali/WA/OR (Remote) Seattle, WA $88,600.00-$120,000.00 13 hours ago Seattle, WA $100,000.00-$130,000.00 3 weeks ago Tacoma, WA $90,000.00-$100,000.00 1 month ago Sr. Business Development Mgr, SEND Operations Seattle, WA $129,300.00-$213,800.00 2 weeks ago Seattle, WA $79,000.00-$101,000.00 2 weeks ago Redmond, WA $120,000.00-$165,000.00 1 week ago Seattle, WA $160,000.00-$260,000.00 1 week ago Sr. Program Manager, InStore Operations, Worldwide Returns and ReCommerce (WWRR) team Bellevue, WA $104,100.00-$185,000.00 6 days ago DISTRICT MANAGER - DINING OPERATIONS - REDMOND, WA Redmond, WA $130,000.00-$150,000.00 3 weeks ago Seattle, WA $112,000.00-$140,000.00 5 days ago Renton, WA $133,800.00-$200,800.00 2 weeks ago Seattle, WA $112,000.00-$140,000.00 5 days ago Sr Manager, Program Management , SSD Ops IntegrationAudio Visual District Operations Manager Redmond, WA $140,000.00-$150,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Field Operations Manager
role at
Via 2 days ago Be among the first 25 applicants Join to apply for the
Field Operations Manager
role at
Via Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
If you think you are the right match for the following opportunity, apply after reading the complete description.
As a
Field Operations Manager
on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.
This is a fully in-person position with the expectation that you will be onsite 5 days per week**
What You'll Do:
Ensure operational excellence, customer satisfaction, and an unbelievable customer experience Oversee operations in person during the start of service to ensure we are meeting service standards Manage driver supply to ensure we have the right number of drivers on the road in order to meet demand Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Respond to driver feedback and live customer issues Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Who You Are:
A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions. A self-starter who is comfortable taking on a high level of responsibility A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals. A team-focused individual that takes ownership of their work and pride in their team's success. Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus. An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds. Willing to wear multiple hats and contribute on projects of all types Fluent in English, additional languages a plus Based in the Renton/SeaTac area and can easily commute to operation Experienced in managing (including scheduling) a team is a plus Taking initiative and owning new projects Comfortable with ambiguity and evolving / adapting as conditions change Experienced in managing projects with multiple stakeholders is a plus Bachelor’s degree is a plus
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $78,000-$85,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.
We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.
Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.
Ready to join the ride?
Via is an equal opportunity employer.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development Referrals increase your chances of interviewing at Via by 2x Get notified about new Field Operations Manager jobs in
Seattle, WA . Seattle, WA $90,737.50-$117,425.00 11 hours ago Seattle, WA $90,737.50-$117,425.00 3 weeks ago Seattle, WA $85,000.00-$95,000.00 1 month ago Greater Seattle Area $130,000.00-$150,000.00 2 days ago Seattle, WA $108,000.00-$145,000.00 3 months ago District Pro and Services Support Manager Issaquah, WA $100,200.00-$167,300.00 1 week ago Associate Regional Field Operations Manager - Northwest Seattle, WA $114,400.00-$171,600.00 1 month ago Tacoma, WA $78,000.00-$85,000.00 2 days ago Greater Seattle Area $125,000.00-$140,000.00 1 day ago Seattle, WA $105,800.00-$158,600.00 3 days ago Customer Service Field Operations Supervisor Kent, WA $85,000.00-$100,000.00 5 months ago Bellevue, WA $159,900.00-$288,500.00 1 month ago Assistant Service Operations Manager - Night Shift Seattle, WA $112,800.00-$186,500.00 1 week ago HED District Manager, Northern Cali/WA/OR (Remote) Seattle, WA $88,600.00-$120,000.00 13 hours ago Seattle, WA $100,000.00-$130,000.00 3 weeks ago Tacoma, WA $90,000.00-$100,000.00 1 month ago Sr. Business Development Mgr, SEND Operations Seattle, WA $129,300.00-$213,800.00 2 weeks ago Seattle, WA $79,000.00-$101,000.00 2 weeks ago Redmond, WA $120,000.00-$165,000.00 1 week ago Seattle, WA $160,000.00-$260,000.00 1 week ago Sr. Program Manager, InStore Operations, Worldwide Returns and ReCommerce (WWRR) team Bellevue, WA $104,100.00-$185,000.00 6 days ago DISTRICT MANAGER - DINING OPERATIONS - REDMOND, WA Redmond, WA $130,000.00-$150,000.00 3 weeks ago Seattle, WA $112,000.00-$140,000.00 5 days ago Renton, WA $133,800.00-$200,800.00 2 weeks ago Seattle, WA $112,000.00-$140,000.00 5 days ago Sr Manager, Program Management , SSD Ops IntegrationAudio Visual District Operations Manager Redmond, WA $140,000.00-$150,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr