Forward Air Corporation
Director, IT Systems & Cloud Operations
Forward Air Corporation, Coppell, Texas, United States, 75019
Join us to apply for the
Director, IT Systems & Cloud Operations
role at
Forward Air Corporation
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. The
Director, IT Systems & Cloud Operations
will oversee and optimize the Technology Infrastructure, systems, and Cloud Operations in AWS/Azure. This role manages data center operations, systems engineering, enterprise applications hosting, and cloud strategy to ensure high availability, performance, and security of critical business systems. The ideal candidate is a strategic leader with deep technical expertise and strong management skills, capable of driving innovation and operational excellence in a hybrid IT environment.
Core Responsibilities & Duties
Lead and manage the IT infrastructure and cloud operations teams, ensuring efficient, secure, and scalable environments
Develop and execute strategies for infrastructure modernization, cloud migration, and IT service delivery
Oversee cloud platform management (e.g., AWS, Azure), including architecture, cost optimization, and governance
Ensure 24/7 system availability and performance across cloud and on-premises platforms
Manage enterprise backup, disaster recovery, and business continuity planning
Establish and enforce policies for system configuration, operations, and security
Collaborate with security, applications, and business teams to align IT systems with organizational goals
Drive automation and Infrastructure-as-Code (IaC) initiatives to improve deployment velocity and reliability
Monitor performance metrics and KPIs, reporting on service uptime, incident resolution, and operational improvements
Manage vendor relationships and contracts related to IT infrastructure and cloud services
Lead capacity planning, budgeting, and forecasting for infrastructure resources and cloud consumption
Other duties as assigned
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field
15+ years of IT infrastructure experience, including 5+ years in a leadership or director-level role
Proven experience managing hybrid IT environments (on-premises and cloud)
Expertise in cloud services (AWS, Azure, or GCP), virtualization, networking, and storage technologies
Strong understanding of security frameworks, compliance (e.g., SOC 2, ISO 27001), and risk management
Proficient in ITSM practices and tools (e.g., ServiceNow, ITIL)
Exceptional leadership, communication, and stakeholder management skills
Ability to manage large-scale projects and influence cross-functional teams
Ability to navigate and work effectively across the organization to influence, inspire, and lead others around decisions that provide clear positive results to the company
Demonstrated ability to build and develop high performing teams
Strong team player that thrives in a fast-paced environment
Excellent presentation and report management skills
Ownership-driven and proactive behavior
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Director, IT Systems & Cloud Operations
role at
Forward Air Corporation
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. The
Director, IT Systems & Cloud Operations
will oversee and optimize the Technology Infrastructure, systems, and Cloud Operations in AWS/Azure. This role manages data center operations, systems engineering, enterprise applications hosting, and cloud strategy to ensure high availability, performance, and security of critical business systems. The ideal candidate is a strategic leader with deep technical expertise and strong management skills, capable of driving innovation and operational excellence in a hybrid IT environment.
Core Responsibilities & Duties
Lead and manage the IT infrastructure and cloud operations teams, ensuring efficient, secure, and scalable environments
Develop and execute strategies for infrastructure modernization, cloud migration, and IT service delivery
Oversee cloud platform management (e.g., AWS, Azure), including architecture, cost optimization, and governance
Ensure 24/7 system availability and performance across cloud and on-premises platforms
Manage enterprise backup, disaster recovery, and business continuity planning
Establish and enforce policies for system configuration, operations, and security
Collaborate with security, applications, and business teams to align IT systems with organizational goals
Drive automation and Infrastructure-as-Code (IaC) initiatives to improve deployment velocity and reliability
Monitor performance metrics and KPIs, reporting on service uptime, incident resolution, and operational improvements
Manage vendor relationships and contracts related to IT infrastructure and cloud services
Lead capacity planning, budgeting, and forecasting for infrastructure resources and cloud consumption
Other duties as assigned
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field
15+ years of IT infrastructure experience, including 5+ years in a leadership or director-level role
Proven experience managing hybrid IT environments (on-premises and cloud)
Expertise in cloud services (AWS, Azure, or GCP), virtualization, networking, and storage technologies
Strong understanding of security frameworks, compliance (e.g., SOC 2, ISO 27001), and risk management
Proficient in ITSM practices and tools (e.g., ServiceNow, ITIL)
Exceptional leadership, communication, and stakeholder management skills
Ability to manage large-scale projects and influence cross-functional teams
Ability to navigate and work effectively across the organization to influence, inspire, and lead others around decisions that provide clear positive results to the company
Demonstrated ability to build and develop high performing teams
Strong team player that thrives in a fast-paced environment
Excellent presentation and report management skills
Ownership-driven and proactive behavior
#J-18808-Ljbffr