Angi
At Angi, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.
Angi at a glance:
A new homeowner turns to Angi every second
Our network has 150,000+ skilled pros in 50+ service categories
150,000,000+ projects brought to Angi (and counting)
Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well.
For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business.
We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.
Angi is an amazing place to call home. We can’t wait to welcome you.
About the team
The Care Operations team is a centralized center of excellence dedicated to managing all workforce management needs across business lines that service customers and professionals such as Pro Support and Homeowner Support. This dynamic team ensures the company's ability to efficiently and seamlessly support service for customers and professionals by overseeing a vast network of global Business Process Optimization (BPO) agents. The team also plays a crucial role in serving as a direct liaison between the operational business lines and the broader finance organization, ensuring transparency and accuracy in operational expenditures and resource allocation, and providing essential insights and management for our distributed workforce.
What you’ll do
The Care Senior Strategy Associate will oversee delivery of service to various subsets of Angi customers and pros. This role provides a unique opportunity for an ambitious professional to make an outsized contribution across strategy, operations, and Care. A successful candidate will assist with planning and execution of a variety of critical activities such as data analysis and reporting, budgeting, business forecasting, financial modeling, and improving customers and pros’ end-to-end experience. This is a unique opportunity to support and be part of critical, rapidly growing businesses at Angi.
Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost
Develop a deep understanding of Care technology and tools to optimize the value of tool investments and ensure the tools are enabling the Care organization to meet KPIs
Leverage Care cost structure and allocation methods to understand how to maximize Care experience within financial constraints
Execute yearly budgeting process and ensure alignment with Finance organization on forecasting and actual reconciliation on weekly and monthly basis
Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices
Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines
Who you are
2-3 years of professional experience in an analytical role
Strong organizational and project management skills, with great attention to detail
Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience
Problem-solving mindset with an eagerness to learn and take ownership of complex projects
Ability to explain information in a simple, digestible way to a variety of audiences
Interest in working with a dynamic team in a fast-paced environment
Driven by data and analytics to deliver impactful solutions
Experience with Looker, SQL, or other data visualization tools is a plus
Familiarity with SaaS like Salesforce is a plus
We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
The salary band for this position range s from $60,000 - $80,000 commensurate with experience and performance . Compensation may vary based on factors such as cost of living.
This position will be eligible for a competitive year end performance bonus & equity package.
Full medical, dental, vision package to fit your needs
Flexible vacation policy; work hard and take time when you need it
Pet discount plans & retirement plan with company match (401K)
The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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ANGI APPLICANTCALIFORNIA CONSUMER PRIVACY ACT NOTICEWe are providing this notice to our applicants as required under the California Consumer Privacy Act, which became effective January 1, 2020.We collect the below categories of personal information from you in connection with your potential employment with Angi for our purposes, including performing services and operations related to your employment; providing benefits, payroll, and other HR functions; security; quality and safety assurance; and compliance with laws and regulations.Identifiers (This may include but is not limited to name, address, email address, social security number, and driver’s license number)Personal Records (This may include but is not limited to telephone number, education and employment history, and bank account number)Personal Characteristics and Traits (This may include but is not limited to: sex, marital status, veteran status, familial status, race, disability, and gender identity)Commercial Information (This may include but is not limited to benefits records and records of reimbursements of expenses)Sensory Data (This may include but is not limited to audio and/or visual recordings such as through security cameras in the workplace)Professional and Employment Information (This may include but is not limited to resume, background check results, and references)Non-public Education Records (This may include but is not limited to: educational institution transcripts and records) * Select...
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Angi Voluntary Demographics At Angi, we strive to make our services universally available & easily accessible for every home. Similarly, within our workplace, we value diversity and continually work to create an environment where everyone, regardless ofrace, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation feels included and impactful in our mission to change the way home services are purchased and served around the world.
All potential candidates should read through the following details of this job with care before making an application.
In order to help us identify areas for improvement in our recruitment funnel as it relates to diversity, we have listed a set of
voluntary
demographic questions below that will be used in aggregate only .Your choice to answer these questions, or not, will not be consideredin any wayin the hiring process, the hiring decision, or thereafter. Any information that you do provide will be recorded and maintained in a confidential file and will not be connected to your specific application. Which categories describe you? Select all that apply to you: Select...
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All potential candidates should read through the following details of this job with care before making an application.
In order to help us identify areas for improvement in our recruitment funnel as it relates to diversity, we have listed a set of
voluntary
demographic questions below that will be used in aggregate only .Your choice to answer these questions, or not, will not be consideredin any wayin the hiring process, the hiring decision, or thereafter. Any information that you do provide will be recorded and maintained in a confidential file and will not be connected to your specific application. Which categories describe you? Select all that apply to you: Select...
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