Wayfair
Who We Are
We are the Partner Advocacy Team (PAT), a team of case managers supporting Wayfair’s highest value suppliers. Our goal is to drive short and long term improvements to the supplier experience through support management, root cause analysis, and proactive issue resolution.
We are a positive, energetic, and diverse team that enjoys working directly with suppliers to provide best-in-class service and create a more seamless experience when they work with our commercial platform and tools.
What You’ll Do
You will be responsible for managing a team of 2-4 direct reports, creating and implementing strategic projects on behalf of the team, and work with a portfolio of high value suppliers. Working on our team, you will utilize project management, communication, problem solving, stakeholder management, and analytical skills. You will also work with cross-functional partners to identify short term improvements for the supplier, while raising process gaps or inefficiencies to improve future suppliers’ experience working with Wayfair. This provides exciting opportunities to not only create impact across the business and also stay on top of important process changes and technological developments. Some of your key areas of responsibility are:
Manage a team of 2-4 direct reports.
Work directly with a portfolio of top suppliers to understand support pain points. Scope and develop plans to address those issues; execute jointly with cross-functional teams.
Lead end-to-end execution of strategic projects focused on process, service quality, and operational improvement
Navigate various levels and departments within Wayfair; connect with the appropriate teams to work on supplier cases and drive to a root cause and resolution.
Extract and communicate relevant insights and learnings with stakeholders to create a shared understanding around supplier concerns.
Own relationships with supplier categories within your portfolio and their supplier relationship managers and category leadership on behalf of the team.
Develop positive and productive relationships with cross-functional teams and act as suppliers' internal advocate within Wayfair.
Work proactively to identify emerging support concerns and resolve them without initiation from the supplier.
What You’ll Need
4+ years in a corporate environment; experience with ecommerce, program management, project management, or support work is a plus
People management skills and the ability to coach, direct, and advise direct reports
Strong written and verbal communication skills with external and internal stakeholders at a variety of levels, including executive communication.
Strong analytical skills and the ability to read and interpret a variety of data sets.
Innovative problem-solving skills to dissect and determine root causes of problems and influence cross-functional partners to implement solutions.
A track record of taking on challenges and delivering despite obstacles and limited resources.
A positive attitude to execute against an array of initiatives in a fast-paced environment.
Strong work ethic, highly motivated self-starter, and extremely organized.
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form .
Need Assistance?
For more information about applying for a career at Wayfair, visit our FAQ page here .
About Wayfair Inc.
All potential candidates should read through the following details of this job with care before making an application. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com. About the company Wayfair Inc. is an American e-commerce company that sells furniture and home-goods. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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All potential candidates should read through the following details of this job with care before making an application. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com. About the company Wayfair Inc. is an American e-commerce company that sells furniture and home-goods. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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