County of San Mateo
Human Services Agency's Quality Assurance Manager (Open and Promotional)
County of San Mateo, Burlingame, California, United States, 94010
The Human Services Agency (HSA) of the County of San Mateo is seeking qualified candidates for the position of
Quality Assurance Manager (Human Services Manager I) . The current vacancy within HSA is under the Program Integrity and Community Services (PICS) Branch and reports directly to the Branch Director. The Quality Assurance (QA) Manager is a new position and will be responsible for leading and managing a new centralized QA team to systematically ensure that human services programs meet established standards, in order to improve the quality and effectiveness of services provided to individuals and households served by HSA. The Quality Assurance Manager will manage all operations, activities, projects, and new initiatives within the QA unit, and provide direct supervision to two supervisory staff overseeing the teams that support the agency’s Economic Self-Sufficiency, Employment Services, and Children and Family Services branches. The QA team ensures accurate documentation by providing each branch with support through quality case/records reviews, program reviews, and performance monitoring, including program-specific activities to assess, analyze, and make recommendations for sustained and improved performance. The Quality Assurance Manager will oversee a portfolio of activities to enhance the quality of services provided within HSA, working closely with HSA Branch Directors and Managers. This includes designing and implementing quality assurance/improvement plans; reviewing current compliance with regulations, standards or policies in close collaboration with Program Policy Analysts; engaging stakeholders and facilitating collaborative meetings; identifying trends and providing guidance and recommendations; and promoting a culture of continuous improvement in service delivery.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
The
ideal candidate will possess the following: Bachelor's degree from an accredited college or university with a major in a social or behavioral science or public administration. At least 3 years of professional experience managing or coordinating quality assurance/improvement or program evaluation activities in a human services setting. Skilled in organization and planning, project management, problem solving and community collaboration. Excellent interpersonal, collaboration, oral and written communication skills. Experience in the use of data in performance improvement, evaluation of outcomes, and internal and external data development and analysis. Experience in making public presentations to boards, committees and other community organizations. Highly motivated, energetic, diplomatic, and resourceful. Ability to serve as a change management resource. Ability to work independently and take initiative. Ability to understand, interpret and apply federal and state regulations. Ability to be flexible and adapt to changes. Ability to develop new programs and foster new initiatives. Experience with contract development, negotiation and monitoring. Supervision of staff at multiple locations. Duties may include, but are not limited to, the following: Provide high-level support to the Human Services Agency, Director of Program Integrity and Community Services as needed, completing multiple and varied projects and assignments as requested. Propose, design and implement quality assurance/improvement plans that are relevant based upon each Program Branch’s activities, requirements, and program priorities. Consult with program managers on relevant program issues and engage stakeholders in order to interpret and identify trends and recommendations for addressing continuous quality improvement. Perform research and/or data gathering activities; analyze and interpret data collected, and prepare periodic or special reports based on conclusions. Represent PICS at interdepartmental, community and/or professional meetings and act as liaison/facilitator and Agency representative on various committees or councils; follow up on action items resulting from these meetings or committees. Partner and work collaboratively with HSA’s Overpayments, Special Investigations, and Fair Hearings units to create a new unified Program Integrity approach for the agency. Work closely with HSA’s Business Systems Group Reporting Team, Branch Directors and Branch Managers, maintaining a leadership role to promote program integrity and continuous quality improvement. Management of staff at working at different locations. Provide back up to the Program Integrity and Community Services Director as needed, for programs and disaster response. Perform other duties as assigned. Knowledge of: Principles and practices of public administration and program management, including planning, implementation, and evaluation. Principles and practices of the specific social, community or public services area, including current trends in research, treatment, education, rehabilitation or related services. Principles and practices of the assigned social or community services areas, including current trends in research, treatment, education, rehabilitation or related services. Principles of budget preparation and monitoring. Principles of personnel training, supervision and evaluation. Laws, codes and regulations governing the specific social, community or public service program area.
Skill/Ability to: Plan, direct coordinate, implement and evaluate program services. Work cooperatively with other County departments and public and private organizations. Analyze problems accurately, develop recommendations and take appropriate action to resolve them. Prepare complex and detailed written reports, procedures, grant applications and contracts. Speak effectively to diverse audiences, including professional, clinical and citizen groups. Apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups, as appropriate. Train staff and coordinate activities of contractors, volunteer groups and staff.
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Education: Bachelor's degree from an accredited college or university with a major in business administration, public administration, sociology, criminology, rehabilitation or a related discipline. Experience: Two years of experience in a public, health, social services or community-based program that included responsibility for program planning, client or customer services, program evaluation, budget administration, or community resource coordination, of which at least one year included responsible supervisory experience. Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary or extra help/ limited term position prior to the final filing date will receive five (5) points added to their final passing score on this examination.
Responses to the supplemental questions must be submitted in addition toour regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questions.A supplemental application form must be submitted in addition to our regular employment application form. Based solely on the information provided in the application materials, an application screening committee will select those applicants whose education, training and experience most closely matches the needs of the department. Those selected will be invited to a panel board examination (weight: 100%) which may include the evaluation of a written and or performance exercise given immediately preceding the interview. Selected applicants will be notified of the date, time and place of the tests.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "
Apply" button above or below. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.
Online applications must be received by the Human Resources Department before midnight (unless otherwise stated) on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Tuesday, August 12, 2025 at 11:59 p.m. PST Tentative Application Screening: Wednesday, August 13, 2025 Tentative Combined Panel Interview: Thursday, August 28, 2025
San Mateo County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
As an employer, the County of San Mateo is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Analyst: Arlene Cahill (Human Services Manager I) #J-18808-Ljbffr
Quality Assurance Manager (Human Services Manager I) . The current vacancy within HSA is under the Program Integrity and Community Services (PICS) Branch and reports directly to the Branch Director. The Quality Assurance (QA) Manager is a new position and will be responsible for leading and managing a new centralized QA team to systematically ensure that human services programs meet established standards, in order to improve the quality and effectiveness of services provided to individuals and households served by HSA. The Quality Assurance Manager will manage all operations, activities, projects, and new initiatives within the QA unit, and provide direct supervision to two supervisory staff overseeing the teams that support the agency’s Economic Self-Sufficiency, Employment Services, and Children and Family Services branches. The QA team ensures accurate documentation by providing each branch with support through quality case/records reviews, program reviews, and performance monitoring, including program-specific activities to assess, analyze, and make recommendations for sustained and improved performance. The Quality Assurance Manager will oversee a portfolio of activities to enhance the quality of services provided within HSA, working closely with HSA Branch Directors and Managers. This includes designing and implementing quality assurance/improvement plans; reviewing current compliance with regulations, standards or policies in close collaboration with Program Policy Analysts; engaging stakeholders and facilitating collaborative meetings; identifying trends and providing guidance and recommendations; and promoting a culture of continuous improvement in service delivery.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
The
ideal candidate will possess the following: Bachelor's degree from an accredited college or university with a major in a social or behavioral science or public administration. At least 3 years of professional experience managing or coordinating quality assurance/improvement or program evaluation activities in a human services setting. Skilled in organization and planning, project management, problem solving and community collaboration. Excellent interpersonal, collaboration, oral and written communication skills. Experience in the use of data in performance improvement, evaluation of outcomes, and internal and external data development and analysis. Experience in making public presentations to boards, committees and other community organizations. Highly motivated, energetic, diplomatic, and resourceful. Ability to serve as a change management resource. Ability to work independently and take initiative. Ability to understand, interpret and apply federal and state regulations. Ability to be flexible and adapt to changes. Ability to develop new programs and foster new initiatives. Experience with contract development, negotiation and monitoring. Supervision of staff at multiple locations. Duties may include, but are not limited to, the following: Provide high-level support to the Human Services Agency, Director of Program Integrity and Community Services as needed, completing multiple and varied projects and assignments as requested. Propose, design and implement quality assurance/improvement plans that are relevant based upon each Program Branch’s activities, requirements, and program priorities. Consult with program managers on relevant program issues and engage stakeholders in order to interpret and identify trends and recommendations for addressing continuous quality improvement. Perform research and/or data gathering activities; analyze and interpret data collected, and prepare periodic or special reports based on conclusions. Represent PICS at interdepartmental, community and/or professional meetings and act as liaison/facilitator and Agency representative on various committees or councils; follow up on action items resulting from these meetings or committees. Partner and work collaboratively with HSA’s Overpayments, Special Investigations, and Fair Hearings units to create a new unified Program Integrity approach for the agency. Work closely with HSA’s Business Systems Group Reporting Team, Branch Directors and Branch Managers, maintaining a leadership role to promote program integrity and continuous quality improvement. Management of staff at working at different locations. Provide back up to the Program Integrity and Community Services Director as needed, for programs and disaster response. Perform other duties as assigned. Knowledge of: Principles and practices of public administration and program management, including planning, implementation, and evaluation. Principles and practices of the specific social, community or public services area, including current trends in research, treatment, education, rehabilitation or related services. Principles and practices of the assigned social or community services areas, including current trends in research, treatment, education, rehabilitation or related services. Principles of budget preparation and monitoring. Principles of personnel training, supervision and evaluation. Laws, codes and regulations governing the specific social, community or public service program area.
Skill/Ability to: Plan, direct coordinate, implement and evaluate program services. Work cooperatively with other County departments and public and private organizations. Analyze problems accurately, develop recommendations and take appropriate action to resolve them. Prepare complex and detailed written reports, procedures, grant applications and contracts. Speak effectively to diverse audiences, including professional, clinical and citizen groups. Apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups, as appropriate. Train staff and coordinate activities of contractors, volunteer groups and staff.
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Education: Bachelor's degree from an accredited college or university with a major in business administration, public administration, sociology, criminology, rehabilitation or a related discipline. Experience: Two years of experience in a public, health, social services or community-based program that included responsibility for program planning, client or customer services, program evaluation, budget administration, or community resource coordination, of which at least one year included responsible supervisory experience. Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary or extra help/ limited term position prior to the final filing date will receive five (5) points added to their final passing score on this examination.
Responses to the supplemental questions must be submitted in addition toour regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questions.A supplemental application form must be submitted in addition to our regular employment application form. Based solely on the information provided in the application materials, an application screening committee will select those applicants whose education, training and experience most closely matches the needs of the department. Those selected will be invited to a panel board examination (weight: 100%) which may include the evaluation of a written and or performance exercise given immediately preceding the interview. Selected applicants will be notified of the date, time and place of the tests.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "
Apply" button above or below. If you are not on the County's website, please go to https://jobs.smcgov.org to apply.
Online applications must be received by the Human Resources Department before midnight (unless otherwise stated) on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: Tuesday, August 12, 2025 at 11:59 p.m. PST Tentative Application Screening: Wednesday, August 13, 2025 Tentative Combined Panel Interview: Thursday, August 28, 2025
San Mateo County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
As an employer, the County of San Mateo is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Analyst: Arlene Cahill (Human Services Manager I) #J-18808-Ljbffr