Soft2Bet
Join to apply for the
Customer Service Manager
role at
Soft2Bet
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Join to apply for the
Customer Service Manager
role at
Soft2Bet Get AI-powered advice on this job and more exclusive features. As we expand our U.S. presence,
Soft2Bet
is seeking a
Customer Service Manager
with strong operational expertise and market knowledge of New Jersey's regulated iGaming sector. This is a high-impact role focused on delivering seamless support experiences while maintaining regulatory compliance and customer satisfaction. Key Responsibilities: Oversee and manage day-to-day customer experience operations for our New Jersey iGaming project, including: -Customer Support (tickets, live chat, email, phone) -Call Center Management -VIP Player Management -AML (Anti-Money Laundering) Compliance Create, review, and continuously improve operational procedures and documentation tailored to the New Jersey market. Monitor and maintain high-quality service standards, ensuring customer interactions are timely, professional, and compliant. Ensure SLA targets are met or exceeded across: -Customer Satisfaction -Payout Processing -KYC (Know Your Customer) Verification Consult and guide local operational teams on market-specific best practices, compliance expectations, and customer service strategies. Collaborate with internal stakeholders across compliance, payments, VIP, and risk teams to ensure a cohesive operational flow. Requirements: Proven experience in customer support or operations management within the New Jersey iGaming or online casino sector. Strong understanding of NJ DGE regulations, including AML and fraud prevention practices. Hands-on experience with support platforms (Zendesk, Freshdesk, etc.) and CRM tools. Excellent communication and leadership skills with a focus on quality assurance and process optimization. Ability to thrive in a fast-paced, regulated environment with high attention to detail. What We Offer: A key leadership role in shaping the customer experience foundation for our U.S. operations. Competitive compensation and benefits. High autonomy, ownership, and direct exposure to senior leadership. A professional, structured, and supportive international work environment. The opportunity to contribute meaningfully to a rapidly growing global iGaming company. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionCustomer Service and Management IndustriesGambling Facilities and Casinos and IT Services and IT Consulting Referrals increase your chances of interviewing at Soft2Bet by 2x Sign in to set job alerts for “Customer Service Manager” roles.Manager, Customer Service Training & Quality New York, NY $100,000.00-$120,000.00 5 days ago New York, NY $114,000.00-$218,000.00 22 hours ago New York, NY $130,000.00-$150,000.00 2 weeks ago Customer Service Systems & Training Manager New York, NY $95,000.00-$120,000.00 2 weeks ago Customer Experience Representative (Fairfield, NJ)Customer Service Manager – High-Growth Subscription E-commerce Brand New York, NY $3,000.00-$5,000.00 1 week ago New York City Metropolitan Area $17.00-$19.00 5 days ago New York, NY $70,000.00-$82,000.00 1 week ago New York, NY $115,000.00-$125,000.00 1 month ago New Rochelle, NY $80,000.00-$88,000.00 2 weeks ago Jersey City, NJ $70,000.00-$80,000.00 1 week ago New York County, NY $12,000.00-$82,000.00 2 hours ago New York, NY $100,000.00-$125,000.00 3 weeks ago New York City Metropolitan Area 6 days ago New York, NY $90,000.00-$105,000.00 6 days ago New York, NY $132,000.00-$152,000.00 2 weeks ago New York City Metropolitan Area 2 months ago New York, NY $55,000.00-$87,000.00 2 weeks ago New York City Metropolitan Area 6 months ago New York City Metropolitan Area $115,000.00-$125,000.00 2 weeks ago New York City Metropolitan Area $17.00-$19.00 2 months ago New York City Metropolitan Area 1 month ago New York City Metropolitan Area 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Service Manager
role at
Soft2Bet
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Join to apply for the
Customer Service Manager
role at
Soft2Bet Get AI-powered advice on this job and more exclusive features. As we expand our U.S. presence,
Soft2Bet
is seeking a
Customer Service Manager
with strong operational expertise and market knowledge of New Jersey's regulated iGaming sector. This is a high-impact role focused on delivering seamless support experiences while maintaining regulatory compliance and customer satisfaction. Key Responsibilities: Oversee and manage day-to-day customer experience operations for our New Jersey iGaming project, including: -Customer Support (tickets, live chat, email, phone) -Call Center Management -VIP Player Management -AML (Anti-Money Laundering) Compliance Create, review, and continuously improve operational procedures and documentation tailored to the New Jersey market. Monitor and maintain high-quality service standards, ensuring customer interactions are timely, professional, and compliant. Ensure SLA targets are met or exceeded across: -Customer Satisfaction -Payout Processing -KYC (Know Your Customer) Verification Consult and guide local operational teams on market-specific best practices, compliance expectations, and customer service strategies. Collaborate with internal stakeholders across compliance, payments, VIP, and risk teams to ensure a cohesive operational flow. Requirements: Proven experience in customer support or operations management within the New Jersey iGaming or online casino sector. Strong understanding of NJ DGE regulations, including AML and fraud prevention practices. Hands-on experience with support platforms (Zendesk, Freshdesk, etc.) and CRM tools. Excellent communication and leadership skills with a focus on quality assurance and process optimization. Ability to thrive in a fast-paced, regulated environment with high attention to detail. What We Offer: A key leadership role in shaping the customer experience foundation for our U.S. operations. Competitive compensation and benefits. High autonomy, ownership, and direct exposure to senior leadership. A professional, structured, and supportive international work environment. The opportunity to contribute meaningfully to a rapidly growing global iGaming company. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionCustomer Service and Management IndustriesGambling Facilities and Casinos and IT Services and IT Consulting Referrals increase your chances of interviewing at Soft2Bet by 2x Sign in to set job alerts for “Customer Service Manager” roles.Manager, Customer Service Training & Quality New York, NY $100,000.00-$120,000.00 5 days ago New York, NY $114,000.00-$218,000.00 22 hours ago New York, NY $130,000.00-$150,000.00 2 weeks ago Customer Service Systems & Training Manager New York, NY $95,000.00-$120,000.00 2 weeks ago Customer Experience Representative (Fairfield, NJ)Customer Service Manager – High-Growth Subscription E-commerce Brand New York, NY $3,000.00-$5,000.00 1 week ago New York City Metropolitan Area $17.00-$19.00 5 days ago New York, NY $70,000.00-$82,000.00 1 week ago New York, NY $115,000.00-$125,000.00 1 month ago New Rochelle, NY $80,000.00-$88,000.00 2 weeks ago Jersey City, NJ $70,000.00-$80,000.00 1 week ago New York County, NY $12,000.00-$82,000.00 2 hours ago New York, NY $100,000.00-$125,000.00 3 weeks ago New York City Metropolitan Area 6 days ago New York, NY $90,000.00-$105,000.00 6 days ago New York, NY $132,000.00-$152,000.00 2 weeks ago New York City Metropolitan Area 2 months ago New York, NY $55,000.00-$87,000.00 2 weeks ago New York City Metropolitan Area 6 months ago New York City Metropolitan Area $115,000.00-$125,000.00 2 weeks ago New York City Metropolitan Area $17.00-$19.00 2 months ago New York City Metropolitan Area 1 month ago New York City Metropolitan Area 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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