Hermes
Coordinator - Client Relations Center
Hermes, Beverly Hills, California, United States, 90211
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Coordinator - Client Relations Center
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Hermès Continue with Google Continue with Google Join to apply for the
Coordinator - Client Relations Center
role at
Hermès Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google The Team:
Please ensure you read the below overview and requirements for this employment opportunity completely.
The Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience. The Team:
The Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience.
The Opportunity:
As the Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department’s strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.
This is an onsite position based at our Beverly Hills, CA Corporate Office.
About the Role:
Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written Display and implement product knowledge, while conveying the Hermès style, values, and vision Follow-up and resolve all client issues and inquiries in a timely manner Respond to client voicemails Place online orders and follow-up on pending orders Resolve delivery issues related to e-Commerce orders Collaborate with internal partners to ensure resolution and exceed client expectations Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness Maintain confidentiality and company policies for data protection and security Adhere to all Hermès policy & procedures relative to role and responsibilities Uphold high client expectations in every interaction Offer tailored solutions and recommendations to customers Maintain a sophisticated and professional tone in all interactions Possess deep knowledge of luxury goods or services Address concerns efficiently while maintaining brand integrity Foster long-term customer loyalty through exceptional service All other duties as assigned by supervisor
Supervisory Responsibility:
NO
Budget Responsibility:
NO
Decision Making Responsibility:
NO
About You:
Open availability, Monday through Sunday, with flexibility to meet business needs 1-2 years’ experience in a call center or customer service role, including hands-on internships Strong verbal and written communication skills Experience in luxury retail, hospitality, or high-end customer service Ability to manage complex requests with professionalism and discretion Familiarity with CRM systems and call center software Knowledge of Microsoft Excel and Word Team-oriented, assisting peers, mentoring new members, and sharing knowledge Proactive in identifying potential issues and implementing solutions Actively seeks feedback for continuous improvement Ability to exercise sound judgment Strong multitasking and problem-solving capabilities High level of attention to detail to ensure service excellence Multilingual skills are a plus
The range for this position is $23.43 - $28.64 per hour. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations
"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionMarketing and Sales IndustriesRetail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Hermès by 2x Sign in to set job alerts for “Client Relations Coordinator” roles. Continue with Google Continue with Google Continue with Google Continue with Google Executive Assistant, Originals Marketing & Awards (Disney Entertainment Television)Client Experience Coordinator (Long-Term Temporary Assignment) - Beverly HillsExecutive Assistant, Global Communications Universal City, CA $50,000 - $60,000 2 weeks ago Burbank, CA $53,300.00 - $71,300.00 1 day ago Beverly Hills, CA $25.20 - $31.50 6 days ago Universal City, CA $50,000.00 - $60,000.00 18 hours ago Client Experience Coordinator (Long-Term Temporary Assignment) - Topanga Universal City, CA $26.00 - $32.00 3 days ago Universal City, CA $60,000.00 - $65,000.00 1 week ago Los Angeles, CA $70,000.00 - $90,000.00 1 month ago Beverly Hills, CA $25.00 - $31.25 4 hours ago Burbank, CA $48,500.00 - $65,000.00 1 week ago Administrative Assistant, Enterprise Operations Universal City, CA $60,000.00 - $65,000.00 4 hours ago Partnerships & Activations Coordinator, Marketing Universal City, CA $55,000 - $58,000 2 days ago Universal City, CA $50,000 - $60,000 2 weeks ago Administrative Assistant, Finance - Global Operations (Netflix Animation Studios) Culver City, CA $31.25 - $33.66 11 hours ago Los Angeles, CA $48,000 - $50,000 2 weeks ago Santa Monica, CA $38,790 - $58,100 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Coordinator - Client Relations Center
role at
Hermès Continue with Google Continue with Google Join to apply for the
Coordinator - Client Relations Center
role at
Hermès Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google The Team:
Please ensure you read the below overview and requirements for this employment opportunity completely.
The Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience. The Team:
The Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience.
The Opportunity:
As the Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department’s strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.
This is an onsite position based at our Beverly Hills, CA Corporate Office.
About the Role:
Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written Display and implement product knowledge, while conveying the Hermès style, values, and vision Follow-up and resolve all client issues and inquiries in a timely manner Respond to client voicemails Place online orders and follow-up on pending orders Resolve delivery issues related to e-Commerce orders Collaborate with internal partners to ensure resolution and exceed client expectations Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness Maintain confidentiality and company policies for data protection and security Adhere to all Hermès policy & procedures relative to role and responsibilities Uphold high client expectations in every interaction Offer tailored solutions and recommendations to customers Maintain a sophisticated and professional tone in all interactions Possess deep knowledge of luxury goods or services Address concerns efficiently while maintaining brand integrity Foster long-term customer loyalty through exceptional service All other duties as assigned by supervisor
Supervisory Responsibility:
NO
Budget Responsibility:
NO
Decision Making Responsibility:
NO
About You:
Open availability, Monday through Sunday, with flexibility to meet business needs 1-2 years’ experience in a call center or customer service role, including hands-on internships Strong verbal and written communication skills Experience in luxury retail, hospitality, or high-end customer service Ability to manage complex requests with professionalism and discretion Familiarity with CRM systems and call center software Knowledge of Microsoft Excel and Word Team-oriented, assisting peers, mentoring new members, and sharing knowledge Proactive in identifying potential issues and implementing solutions Actively seeks feedback for continuous improvement Ability to exercise sound judgment Strong multitasking and problem-solving capabilities High level of attention to detail to ensure service excellence Multilingual skills are a plus
The range for this position is $23.43 - $28.64 per hour. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations
"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionMarketing and Sales IndustriesRetail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Hermès by 2x Sign in to set job alerts for “Client Relations Coordinator” roles. Continue with Google Continue with Google Continue with Google Continue with Google Executive Assistant, Originals Marketing & Awards (Disney Entertainment Television)Client Experience Coordinator (Long-Term Temporary Assignment) - Beverly HillsExecutive Assistant, Global Communications Universal City, CA $50,000 - $60,000 2 weeks ago Burbank, CA $53,300.00 - $71,300.00 1 day ago Beverly Hills, CA $25.20 - $31.50 6 days ago Universal City, CA $50,000.00 - $60,000.00 18 hours ago Client Experience Coordinator (Long-Term Temporary Assignment) - Topanga Universal City, CA $26.00 - $32.00 3 days ago Universal City, CA $60,000.00 - $65,000.00 1 week ago Los Angeles, CA $70,000.00 - $90,000.00 1 month ago Beverly Hills, CA $25.00 - $31.25 4 hours ago Burbank, CA $48,500.00 - $65,000.00 1 week ago Administrative Assistant, Enterprise Operations Universal City, CA $60,000.00 - $65,000.00 4 hours ago Partnerships & Activations Coordinator, Marketing Universal City, CA $55,000 - $58,000 2 days ago Universal City, CA $50,000 - $60,000 2 weeks ago Administrative Assistant, Finance - Global Operations (Netflix Animation Studios) Culver City, CA $31.25 - $33.66 11 hours ago Los Angeles, CA $48,000 - $50,000 2 weeks ago Santa Monica, CA $38,790 - $58,100 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr