TSMG Holding
Join to apply for the
Operations (Ops) Team Lead
role at
TSMG Holding 1 year ago Be among the first 25 applicants Join to apply for the
Operations (Ops) Team Lead
role at
TSMG Holding The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Primary Responsibilities:
Manage team of Data Collection Driving Operations field resources Drives day-to-day operations following standard operating procedures Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors Conduct periodic reviews with teams and Program Managers Facilitate teams meetings to disseminate relevant information to the Team Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed Provide Subject Matter Expert (SME) advice on regional issues and concerns Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations Participate in weekly and monthly business review meetings with internal and external stakeholder Assist in gathering and analyzing reporting details Provide status reports (weekly, monthly, etc.) as required Support with special projects; Invoice verification, and reporting metrics as needed Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization Assist in adherence to quality, safety and financial controls Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction Provide insight, guidance, Continual Service Improvement and Service Assurance support Assist in driving service improvement programs and initiatives Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions Escalate issues (performance/functional) to management team as needed Additional duties as defined
Required qualifications:
Experience as a people manager, and/or operations lead Strong written and verbal communication skills Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.) Self-motivated with a proven track record Team player and willing to assist when and where needed Ability to analyze data and establish measurable action plans to improve performance Ability to travel
Preferred qualifications:
Bachelor's Degree or equivalent experience Field surveying program specific knowledge
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesOutsourcing and Offshoring Consulting Referrals increase your chances of interviewing at TSMG Holding by 2x Get notified about new Operations Team Lead jobs in
Washington, DC . Washington DC-Baltimore Area $88,000.00-$95,000.00 1 week ago GUCCI Operations Manager - Tyson's Galleria Bethesda, MD $70,000.00-$90,000.00 2 weeks ago Washington, DC $40,000.00-$43,000.00 1 week ago Washington DC-Baltimore Area $204,000.00-$235,000.00 1 day ago Washington, DC $64,000.00-$74,000.00 3 weeks ago Washington, DC $125,000.00-$140,000.00 1 week ago Washington, DC $70,000.00-$70,000.00 2 weeks ago Washington, DC $86,500.00-$92,000.00 3 days ago Washington, DC $115,000.00-$145,000.00 4 months ago Washington, DC $80,000.00-$110,000.00 2 weeks ago Washington, DC $110,000.00-$140,000.00 1 week ago Bethesda, MD $119,250.00-$204,400.00 1 week ago Washington, DC $201,000.00-$217,000.00 3 weeks ago Washington, DC $75,000.00-$82,000.00 2 weeks ago Assistant Manager, Business Operations - The Ritz - Carlton Leadership Center Bethesda, MD $48,500.00-$85,700.00 1 week ago Facility Operations Manager (Cannabis Production) Capitol Heights, MD $130,000.00-$150,000.00 1 week ago Washington DC-Baltimore Area $65,000.00-$80,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Operations (Ops) Team Lead
role at
TSMG Holding 1 year ago Be among the first 25 applicants Join to apply for the
Operations (Ops) Team Lead
role at
TSMG Holding The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Primary Responsibilities:
Manage team of Data Collection Driving Operations field resources Drives day-to-day operations following standard operating procedures Assist in identifying knowledge gaps, coaching, mentoring and the professional development field surveyors Conduct periodic reviews with teams and Program Managers Facilitate teams meetings to disseminate relevant information to the Team Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed Provide Subject Matter Expert (SME) advice on regional issues and concerns Assist with strengthening relationships with: Internal/ External Customers and vendor/partner organizations Participate in weekly and monthly business review meetings with internal and external stakeholder Assist in gathering and analyzing reporting details Provide status reports (weekly, monthly, etc.) as required Support with special projects; Invoice verification, and reporting metrics as needed Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs Assist with creating/maintaining resource forecast in conjunction with customer for vendor/partner sourcing organization Assist in adherence to quality, safety and financial controls Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction Provide insight, guidance, Continual Service Improvement and Service Assurance support Assist in driving service improvement programs and initiatives Ensuring RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions Escalate issues (performance/functional) to management team as needed Additional duties as defined
Required qualifications:
Experience as a people manager, and/or operations lead Strong written and verbal communication skills Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.) Self-motivated with a proven track record Team player and willing to assist when and where needed Ability to analyze data and establish measurable action plans to improve performance Ability to travel
Preferred qualifications:
Bachelor's Degree or equivalent experience Field surveying program specific knowledge
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesOutsourcing and Offshoring Consulting Referrals increase your chances of interviewing at TSMG Holding by 2x Get notified about new Operations Team Lead jobs in
Washington, DC . Washington DC-Baltimore Area $88,000.00-$95,000.00 1 week ago GUCCI Operations Manager - Tyson's Galleria Bethesda, MD $70,000.00-$90,000.00 2 weeks ago Washington, DC $40,000.00-$43,000.00 1 week ago Washington DC-Baltimore Area $204,000.00-$235,000.00 1 day ago Washington, DC $64,000.00-$74,000.00 3 weeks ago Washington, DC $125,000.00-$140,000.00 1 week ago Washington, DC $70,000.00-$70,000.00 2 weeks ago Washington, DC $86,500.00-$92,000.00 3 days ago Washington, DC $115,000.00-$145,000.00 4 months ago Washington, DC $80,000.00-$110,000.00 2 weeks ago Washington, DC $110,000.00-$140,000.00 1 week ago Bethesda, MD $119,250.00-$204,400.00 1 week ago Washington, DC $201,000.00-$217,000.00 3 weeks ago Washington, DC $75,000.00-$82,000.00 2 weeks ago Assistant Manager, Business Operations - The Ritz - Carlton Leadership Center Bethesda, MD $48,500.00-$85,700.00 1 week ago Facility Operations Manager (Cannabis Production) Capitol Heights, MD $130,000.00-$150,000.00 1 week ago Washington DC-Baltimore Area $65,000.00-$80,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr