COMMON HOUSE, LLC
Director of Operations, Common House Club (Unit Level Position)
Ensure all your application information is up to date and in order before applying for this opportunity. Reports to:
Chief Executive Officer, Common House
Direct Reports:
General Manager, Executive Chef, Membership Sales Manager, Private Events Sales Manager, Membership Experience Manager
Who We Are Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with members.
Position & Candidate Description Common House is seeking an experienced hospitality professional to lead the team and operations of a modern social club, Common House New Orleans. The Director of Operations will be responsible for the overall business, leading the onsite team while liaising with the corporate team and ownership group to ensure financial success. The ideal candidate has extensive experience in the hospitality industry, including strong financial acumen, people leadership, operations expertise, and sales management. The successful candidate will thrive in a challenging environment involving multiple stakeholders and matrixed support and goals.
Responsibilities Include But Are Not Limited To
Own the P&L
Partner with leadership to analyze trends, create market-specific strategies, and execute them to achieve net operating financial goals. Lead club leadership to manage labor and other unit-level expenses to meet financial goals while increasing member/guest satisfaction. Comfortable providing in-depth financial variance reports to company leadership and ownership groups.
Build and oversee growth and performance of the management/administrative team
Lead recruitment and onboarding of all club employees, including salaried and hourly staff. Provide coaching, mentoring, and direct feedback to team members.
Revenue Growth
Create sustained membership growth by driving recruitment and retention through management of the club's functional managers and regional sales director. Responsible for revenue growth and the successful operation of the private event department, supervising the Private Events Sales Manager. Develop an extensive membership engagement event calendar to increase revenue and retention, overseen by the Membership Experience Manager. Collaborate with the F&B team to develop menus and programming to boost ala carte sales.
General Management
Conduct weekly team meetings to review sales, membership growth, initiatives, costs, and other activities. Attend regular meetings with ownership/investors to update on club activity and financial performance. Set and enforce brand standards and policies through leadership and feedback. Ensure maintenance needs are met, working with Property Management. Identify CAPEX priorities and conduct cost/benefit analyses for ROI. Maintain necessary licenses, permits, and records.
Qualifications
Must Have! 7 years of hospitality leadership experience (private club or hotel preferred) Solid food and beverage knowledge Strong financial acumen Experience in management reporting environments Nice to Have! Private club experience Sales management experience This position is based in New Orleans and requires onsite presence. Benefits Common House offers a dynamic work environment, fun colleagues, and a competitive salary. Our benefits include: Diverse and inclusive colleagues Health, Dental, Vision, and Leave Coverage 401k Option Flexible Time Off Monthly membership at Common House (plus a partner/spouse membership) 50% employee discount on food and non-alcoholic purchases We are an Equal Opportunity Employer committed to diversity and inclusion. We encourage applicants from all backgrounds to apply, even if they do not meet 100% of the qualifications. We value potential and enthusiasm in our hiring process. Submit your resume to join our team!
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Ensure all your application information is up to date and in order before applying for this opportunity. Reports to:
Chief Executive Officer, Common House
Direct Reports:
General Manager, Executive Chef, Membership Sales Manager, Private Events Sales Manager, Membership Experience Manager
Who We Are Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with members.
Position & Candidate Description Common House is seeking an experienced hospitality professional to lead the team and operations of a modern social club, Common House New Orleans. The Director of Operations will be responsible for the overall business, leading the onsite team while liaising with the corporate team and ownership group to ensure financial success. The ideal candidate has extensive experience in the hospitality industry, including strong financial acumen, people leadership, operations expertise, and sales management. The successful candidate will thrive in a challenging environment involving multiple stakeholders and matrixed support and goals.
Responsibilities Include But Are Not Limited To
Own the P&L
Partner with leadership to analyze trends, create market-specific strategies, and execute them to achieve net operating financial goals. Lead club leadership to manage labor and other unit-level expenses to meet financial goals while increasing member/guest satisfaction. Comfortable providing in-depth financial variance reports to company leadership and ownership groups.
Build and oversee growth and performance of the management/administrative team
Lead recruitment and onboarding of all club employees, including salaried and hourly staff. Provide coaching, mentoring, and direct feedback to team members.
Revenue Growth
Create sustained membership growth by driving recruitment and retention through management of the club's functional managers and regional sales director. Responsible for revenue growth and the successful operation of the private event department, supervising the Private Events Sales Manager. Develop an extensive membership engagement event calendar to increase revenue and retention, overseen by the Membership Experience Manager. Collaborate with the F&B team to develop menus and programming to boost ala carte sales.
General Management
Conduct weekly team meetings to review sales, membership growth, initiatives, costs, and other activities. Attend regular meetings with ownership/investors to update on club activity and financial performance. Set and enforce brand standards and policies through leadership and feedback. Ensure maintenance needs are met, working with Property Management. Identify CAPEX priorities and conduct cost/benefit analyses for ROI. Maintain necessary licenses, permits, and records.
Qualifications
Must Have! 7 years of hospitality leadership experience (private club or hotel preferred) Solid food and beverage knowledge Strong financial acumen Experience in management reporting environments Nice to Have! Private club experience Sales management experience This position is based in New Orleans and requires onsite presence. Benefits Common House offers a dynamic work environment, fun colleagues, and a competitive salary. Our benefits include: Diverse and inclusive colleagues Health, Dental, Vision, and Leave Coverage 401k Option Flexible Time Off Monthly membership at Common House (plus a partner/spouse membership) 50% employee discount on food and non-alcoholic purchases We are an Equal Opportunity Employer committed to diversity and inclusion. We encourage applicants from all backgrounds to apply, even if they do not meet 100% of the qualifications. We value potential and enthusiasm in our hiring process. Submit your resume to join our team!
#J-18808-Ljbffr