Diebold Nixdorf
Senior Director, Business Operations - Americas
Diebold Nixdorf, North Canton, Ohio, United States, 44720
Senior Director, Business Operations - Americas Join to apply for the
Senior Director, Business Operations - Americas
role at
Diebold Nixdorf Continue with Google Continue with Google Senior Director, Business Operations - Americas Join to apply for the
Senior Director, Business Operations - Americas
role at
Diebold Nixdorf Get AI-powered advice on this job and more exclusive features. Job Description
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole. Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.
As a key member of the global field services leadership team, the Senior Director of Business Operations – Americas will lead and transform operational excellence across North and South America. This executive-level role will carry P&L support, drive efficiency through Lean daily management, and elevate field performance through rigorous data analysis, structured execution, and cross-functional collaboration.
You will be responsible for creating a unified operational rhythm across geographies, ensuring the field service teams deliver exceptional customer experience while achieving financial and operational targets. This role requires a proactive, strategic thinker and a hands-on operator who thrives in a complex, matrixed environment.
Responsibilities
Lead business operations for the Americas Field Services division, aligning performance across countries and regional markets. Own and drive P&L accountability, ensuring revenue, cost, and margin targets are met while enhancing operational efficiency. Champion field performance management by setting KPIs, establishing dashboards, and coaching local leaders on data-driven decision-making. Implement and sustain Lean daily management systems across field operations to support continuous improvement and frontline engagement. Collaborate cross-functionally with Sales, Customer Support, Finance, and Supply Chain teams to deliver the best-in-class service delivery models. Develop and execute a multi-year strategic roadmap, aligning field operations goals with broader company initiatives. Promote a culture of safety, accountability, and customer-centric service.
Qualifications
Required Qualifications
10+ years of progressive experience in business operations, with 5+ years in a senior leadership role within field service. Demonstrated experience with P&L management and accountability. Expertise in field performance metrics, operations analytics, and performance coaching. Certified or deeply experienced in Lean practices, with a focus on implementing and leading daily management systems. Proven ability to lead diverse teams across borders and cultures in the Americas. Bilingual (Spanish, Portuguese, or French) a plus. Location: Flex 3+ Days onsite North Canton, Ohio. Travel: 30 % - International travel 2-3 times a quarter.
Preferred Qualifications
Excellent analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Proven experience with defining and managing customer/business team expectations.
About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locationsSeniority level
Seniority levelExecutive Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesIT Services and IT Consulting, Financial Services, and Computer Hardware Manufacturing Referrals increase your chances of interviewing at Diebold Nixdorf by 2x Sign in to set job alerts for “Senior Director Business Operations” roles. North Canton, OH $120,000 - $150,000 1 day ago Director Financial Operations - Healthcare Akron metropolitan area, OH $135,000 - $215,000 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Senior Director, Business Operations - Americas
role at
Diebold Nixdorf Continue with Google Continue with Google Senior Director, Business Operations - Americas Join to apply for the
Senior Director, Business Operations - Americas
role at
Diebold Nixdorf Get AI-powered advice on this job and more exclusive features. Job Description
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole. Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.
As a key member of the global field services leadership team, the Senior Director of Business Operations – Americas will lead and transform operational excellence across North and South America. This executive-level role will carry P&L support, drive efficiency through Lean daily management, and elevate field performance through rigorous data analysis, structured execution, and cross-functional collaboration.
You will be responsible for creating a unified operational rhythm across geographies, ensuring the field service teams deliver exceptional customer experience while achieving financial and operational targets. This role requires a proactive, strategic thinker and a hands-on operator who thrives in a complex, matrixed environment.
Responsibilities
Lead business operations for the Americas Field Services division, aligning performance across countries and regional markets. Own and drive P&L accountability, ensuring revenue, cost, and margin targets are met while enhancing operational efficiency. Champion field performance management by setting KPIs, establishing dashboards, and coaching local leaders on data-driven decision-making. Implement and sustain Lean daily management systems across field operations to support continuous improvement and frontline engagement. Collaborate cross-functionally with Sales, Customer Support, Finance, and Supply Chain teams to deliver the best-in-class service delivery models. Develop and execute a multi-year strategic roadmap, aligning field operations goals with broader company initiatives. Promote a culture of safety, accountability, and customer-centric service.
Qualifications
Required Qualifications
10+ years of progressive experience in business operations, with 5+ years in a senior leadership role within field service. Demonstrated experience with P&L management and accountability. Expertise in field performance metrics, operations analytics, and performance coaching. Certified or deeply experienced in Lean practices, with a focus on implementing and leading daily management systems. Proven ability to lead diverse teams across borders and cultures in the Americas. Bilingual (Spanish, Portuguese, or French) a plus. Location: Flex 3+ Days onsite North Canton, Ohio. Travel: 30 % - International travel 2-3 times a quarter.
Preferred Qualifications
Excellent analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Proven experience with defining and managing customer/business team expectations.
About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locationsSeniority level
Seniority levelExecutive Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesIT Services and IT Consulting, Financial Services, and Computer Hardware Manufacturing Referrals increase your chances of interviewing at Diebold Nixdorf by 2x Sign in to set job alerts for “Senior Director Business Operations” roles. North Canton, OH $120,000 - $150,000 1 day ago Director Financial Operations - Healthcare Akron metropolitan area, OH $135,000 - $215,000 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr