Chef Works, Inc.
Description
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Position Overview: Under limited supervision, the Business Support Partner I provides account support and account management for assigned departments/accounts. This is a transitional role between Administrative Support and Business Support, with 20% of responsibilities focused on account management activities and 80% of the time spent on Account Support / general administrative duties. Key Responsibilities / Essential Functions: Account Support: Enter orders into the company's CRM, order entry, and embroidery systems. Track and maintain pending and open orders. Set up new customers. Respond to customer inquiries regarding order status, pricing, inventory, and returns. Collaborate with other departments to resolve routine issues, escalating as needed. Ensure customer satisfaction through timely follow-up via verbal and written communication. Develop proficiency with the company's products, processes, and procedures related to assigned accounts (e.g., Cintas, Sodexo/Entegra). Account Management: Build and nurture relationships with assigned accounts through proactive engagement and analysis, including understanding ordering patterns, key contacts, locations, and challenges. Manage and transition clients to Magento portals as needed. Provide product recommendations to improve margins and customer satisfaction. Present product promotions to customers to drive sales and enhance product awareness. Assist in preparing and presenting Quarterly Business Reviews alongside National Accounts Sales team members. Sales Support: Compiles items needed for pre-order deliverables and Business Reviews to include: PowerPoint presentations, Tableau reports and data manipulation, creating / revising spreadsheets, market basket analysis and sample order requests. Onboards new accounts to include: Account set up, credit applications, setting up “identifys” and “identify 2s”,as needed, importing client lists, and custom portal builds Product Support: Creates visual guides and decks – product images, pricing, descriptions, and mock-ups Corporate / General: Participate in cross-functional initiatives as a team member or leader. Provide input on process and procedural improvements. Develop methodologies to effectively balance responsibilities and calendar key account dates. Stay informed on system, product, and process changes. Uphold Chef Works' core values. Requirements Minimum Qualifications: High school diploma or equivalent; college coursework in business administration or a related field preferred. 4-6 years of customer service, sales support, or business support experience. Proficiency in Windows (2016 or above) and Microsoft Word/Excel; experience with order entry database systems. Strong problem-solving, organizational, negotiation, and multi-tasking skills. Excellent verbal, written, and interpersonal communication skills. Ability to follow through on tasks and ask questions when needed. Comfortable working in a team-based, fast-paced environment. Physical Requirements: Occasional lifting of up to 10 lbs (less than 5% of the time), primarily at waist level. Prolonged desk and computer work. Extensive phone use required.
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Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Position Overview: Under limited supervision, the Business Support Partner I provides account support and account management for assigned departments/accounts. This is a transitional role between Administrative Support and Business Support, with 20% of responsibilities focused on account management activities and 80% of the time spent on Account Support / general administrative duties. Key Responsibilities / Essential Functions: Account Support: Enter orders into the company's CRM, order entry, and embroidery systems. Track and maintain pending and open orders. Set up new customers. Respond to customer inquiries regarding order status, pricing, inventory, and returns. Collaborate with other departments to resolve routine issues, escalating as needed. Ensure customer satisfaction through timely follow-up via verbal and written communication. Develop proficiency with the company's products, processes, and procedures related to assigned accounts (e.g., Cintas, Sodexo/Entegra). Account Management: Build and nurture relationships with assigned accounts through proactive engagement and analysis, including understanding ordering patterns, key contacts, locations, and challenges. Manage and transition clients to Magento portals as needed. Provide product recommendations to improve margins and customer satisfaction. Present product promotions to customers to drive sales and enhance product awareness. Assist in preparing and presenting Quarterly Business Reviews alongside National Accounts Sales team members. Sales Support: Compiles items needed for pre-order deliverables and Business Reviews to include: PowerPoint presentations, Tableau reports and data manipulation, creating / revising spreadsheets, market basket analysis and sample order requests. Onboards new accounts to include: Account set up, credit applications, setting up “identifys” and “identify 2s”,as needed, importing client lists, and custom portal builds Product Support: Creates visual guides and decks – product images, pricing, descriptions, and mock-ups Corporate / General: Participate in cross-functional initiatives as a team member or leader. Provide input on process and procedural improvements. Develop methodologies to effectively balance responsibilities and calendar key account dates. Stay informed on system, product, and process changes. Uphold Chef Works' core values. Requirements Minimum Qualifications: High school diploma or equivalent; college coursework in business administration or a related field preferred. 4-6 years of customer service, sales support, or business support experience. Proficiency in Windows (2016 or above) and Microsoft Word/Excel; experience with order entry database systems. Strong problem-solving, organizational, negotiation, and multi-tasking skills. Excellent verbal, written, and interpersonal communication skills. Ability to follow through on tasks and ask questions when needed. Comfortable working in a team-based, fast-paced environment. Physical Requirements: Occasional lifting of up to 10 lbs (less than 5% of the time), primarily at waist level. Prolonged desk and computer work. Extensive phone use required.
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