EQUUS
Deputy Project Director Operations - $38.46 per hour / $80,000 annually
EQUUS, Hackensack, New Jersey, us, 07601
Company Description
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites. Job Description
Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units. Implement and provide change management when changes to policy/procedure occur. Manage communication and coordination of case management, enrollment, and customer service. Provide leadership to staff and collaborate with Department Heads to enhance services, quality, and performance. Participate or lead outreach activities. Oversee timely and accurate reporting of operational metrics for the Project Director. Serve as the primary point of contact for Income Maintenance (IM) to resolve case-related issues, coordinate fair-hearing processes, and improve services for job seekers. Build business process expertise within the team and develop best practices. Coordinate service delivery for the Refuge Cash Assistance program (if required). Compile information and data for quarterly reports. Collaborate effectively with departments for program development and information dissemination. Provide leadership, support, and guidance to staff, partners, and operations across all Company Regions. Perform other duties as assigned. Qualifications
Bachelor's degree or higher in Human Services, Business, or related field from an accredited college or university, or equivalent experience. Five years of management experience with proven ability to coach and mentor staff and lead a team effectively. Process-driven, analytical, and solution-focused mindset. Team player and model of LEGACY Principles. Knowledge of community resources to address potential barriers for job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service competencies. Strong written and oral communication skills. Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook. Valid driver's license and good driving record, meeting company requirements. Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus applies industry best practices by focusing on demand-driven workforce solutions. Joining Equus offers extensive learning opportunities, networking programs, and the chance to make a lasting impact on others' lives. We value diversity and are committed to an inclusive work environment where everyone is treated fairly and with respect. Equus Workforce Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, disability, or other protected characteristics.
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Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites. Job Description
Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units. Implement and provide change management when changes to policy/procedure occur. Manage communication and coordination of case management, enrollment, and customer service. Provide leadership to staff and collaborate with Department Heads to enhance services, quality, and performance. Participate or lead outreach activities. Oversee timely and accurate reporting of operational metrics for the Project Director. Serve as the primary point of contact for Income Maintenance (IM) to resolve case-related issues, coordinate fair-hearing processes, and improve services for job seekers. Build business process expertise within the team and develop best practices. Coordinate service delivery for the Refuge Cash Assistance program (if required). Compile information and data for quarterly reports. Collaborate effectively with departments for program development and information dissemination. Provide leadership, support, and guidance to staff, partners, and operations across all Company Regions. Perform other duties as assigned. Qualifications
Bachelor's degree or higher in Human Services, Business, or related field from an accredited college or university, or equivalent experience. Five years of management experience with proven ability to coach and mentor staff and lead a team effectively. Process-driven, analytical, and solution-focused mindset. Team player and model of LEGACY Principles. Knowledge of community resources to address potential barriers for job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service competencies. Strong written and oral communication skills. Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook. Valid driver's license and good driving record, meeting company requirements. Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus applies industry best practices by focusing on demand-driven workforce solutions. Joining Equus offers extensive learning opportunities, networking programs, and the chance to make a lasting impact on others' lives. We value diversity and are committed to an inclusive work environment where everyone is treated fairly and with respect. Equus Workforce Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, disability, or other protected characteristics.
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