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Tata Consultancy Services

Engineer Production support

Tata Consultancy Services, Chicago, Illinois, United States, 60290

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Engineer Production support

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Engineer Production support

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Tata Consultancy Services Get AI-powered advice on this job and more exclusive features. Work with business users to identify and resolve application-related issues; if the issue cannot be resolved, escalate to the development team for further investigation. Collaborate with multiple teams to troubleshoot incidents and escalate complex issues as needed. Conduct routine operational checks, log reviews, and system validations to ensure smooth application performance. Perform patching activities for various systems, ensuring timely and effective updates, security patches, and system maintenance. Utilize tools such as Splunk for log analysis, TOAD for database queries, and WinSCP/PuTTY for file transfers and remote access to UNIX environments. Participate in status calls, document recurring issues, and contribute to continuous improvement efforts in support processes. Monitor AutoSys job schedules, ensuring that all jobs run successfully and handle any failures as required.

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Job Title : Engineer Production support

Experience Required - 7+ Years

Must Have Technical/Functional Skills

Environment: AutoSys, Splunk, TOAD, WinSCP, PuTTY, MS Word, Windows, UNIX

Skills – Linux, SQL, Level1/Level2, Unix, Support, Windows, WebLogic

Roles & Responsibilities

Work with business users to identify and resolve application-related issues; if the issue cannot be resolved, escalate to the development team for further investigation. Collaborate with multiple teams to troubleshoot incidents and escalate complex issues as needed. Conduct routine operational checks, log reviews, and system validations to ensure smooth application performance. Perform patching activities for various systems, ensuring timely and effective updates, security patches, and system maintenance. Utilize tools such as Splunk for log analysis, TOAD for database queries, and WinSCP/PuTTY for file transfers and remote access to UNIX environments. Participate in status calls, document recurring issues, and contribute to continuous improvement efforts in support processes. Monitor AutoSys job schedules, ensuring that all jobs run successfully and handle any failures as required.

Salary Range - $100,000 to $120,000 per yearSeniority level

Seniority levelMid-Senior level Employment type

Employment typeFull-time Job function

Job functionInformation Technology IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Tata Consultancy Services by 2x Get notified about new Production Support Engineer jobs in

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