Willowtree
Enterprise Business Development Executive - Fuel iX (Customer Experience)
Willowtree, Durham, North Carolina, United States, 27703
Enterprise Business Development Executive - Fuel iX (Customer Experience) Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC; Remote, US
If the following job requirements and experience match your skills, please ensure you apply promptly. Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. An integral segment of our company is Fuel iX ,
TELUS Digital's
proprietary generative AI engine. Fuel iX empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances
TELUS Digital’s
ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges. Location & Flexibility
This role will have the option to be in a
Work From Near (Hybrid)
capacity based out of one of our US offices OR in a
Work From Anywhere (Remote)
capacity with travel to clients and WillowTree offices expected. Responsibilities
Maintain a robust and up-to-date pipeline of enterprise level opportunities, identifying and pursuing existing and upsell opportunities to achieve set revenue quotas Develop an in-depth understanding of prospective customers’ businesses, developing and tailoring solutions to their needs and timelines Effectively communicate, demonstrate and present Fuel iX solution and value proposition to prospects, customers, and partners Establish and cultivate relationships with multiple senior level contacts at target accounts with an emphasis on engagement with C-Suite level prospects Effectively articulate and educate customers on Fuel iX’s business value through compelling executive-level presentations Exceed quarterly and annual sales goals by building and growing a pipeline of prospects and closing new business Drive expertise in solution selling and managing the sales cycle for a complex business offering Collaborate with internal partners and operations teams to build and foster strong relationships with customers Stay abreast of AI, Machine Learning, and Customer Experience industry trends and developments, and build market insights into pipeline and sales strategy Provide accurate sales updates, reports and forecasts to leadership, contributing to overall sales strategy Qualifications
Current and significant experience in B2B SaaS enterprise sales with a proven track record of exceeding multi-million dollar targets Experience selling B2B SaaS technology and CX solutions into enterprise organizations with multiple stakeholders required Experience selling digital tools into the contact center space, and deep contact center software industry product knowledge, required Outstanding communication and presentation skills, with the ability to clearly articulate complex AI solutions to multiple stakeholders Strong interest in operating in a fast-paced environment with shifting priorities based on market needs Ability to successfully communicate and partner with cross-functional teams and internal stakeholders Comfort level with change as it relates to selling an evolving product suite Self-starting closer with the proven ability to grow key relationships and build a wide pipeline of new business Excellence in time management, task prioritization, and evaluation of situational urgency Well-organized, self-motivated and able to work independently with minimal direction Some travel to client and office locations will be expected Familiarity with generative AI technologies Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: Healthcare benefits - Medical, Vision, Dental 401K matching Employee Share Purchase Plan Competitive PTO Policy Employee Assistance Program (EAP) Life & Disability Insurance And more! Annual Performance Bonus This position is eligible for an annual performance bonus
based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances. Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits. Annual Base Salary Range (Commission Eligible) $132,000 - $165,000 USD Create a Job Alert Interested in building your career at WillowTree? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn URL (Please list N/A if you don't have one) * How did you hear about us? * Select... Where did you hear about us? * Select... Referring WillowTree teammate name (current or former) if applicable. Are you legally authorized to work in the U.S.? * Select... Will you now, or in the future, require WillowTree to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select... Which of the following location(s) would you like to be considered for? Select all that apply. * Columbus, OH Remote, US (USA) Voluntary Demographic Questions WillowTree knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve. To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following
VOLUNTARY
demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will
not
be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds. WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
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If the following job requirements and experience match your skills, please ensure you apply promptly. Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. An integral segment of our company is Fuel iX ,
TELUS Digital's
proprietary generative AI engine. Fuel iX empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances
TELUS Digital’s
ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges. Location & Flexibility
This role will have the option to be in a
Work From Near (Hybrid)
capacity based out of one of our US offices OR in a
Work From Anywhere (Remote)
capacity with travel to clients and WillowTree offices expected. Responsibilities
Maintain a robust and up-to-date pipeline of enterprise level opportunities, identifying and pursuing existing and upsell opportunities to achieve set revenue quotas Develop an in-depth understanding of prospective customers’ businesses, developing and tailoring solutions to their needs and timelines Effectively communicate, demonstrate and present Fuel iX solution and value proposition to prospects, customers, and partners Establish and cultivate relationships with multiple senior level contacts at target accounts with an emphasis on engagement with C-Suite level prospects Effectively articulate and educate customers on Fuel iX’s business value through compelling executive-level presentations Exceed quarterly and annual sales goals by building and growing a pipeline of prospects and closing new business Drive expertise in solution selling and managing the sales cycle for a complex business offering Collaborate with internal partners and operations teams to build and foster strong relationships with customers Stay abreast of AI, Machine Learning, and Customer Experience industry trends and developments, and build market insights into pipeline and sales strategy Provide accurate sales updates, reports and forecasts to leadership, contributing to overall sales strategy Qualifications
Current and significant experience in B2B SaaS enterprise sales with a proven track record of exceeding multi-million dollar targets Experience selling B2B SaaS technology and CX solutions into enterprise organizations with multiple stakeholders required Experience selling digital tools into the contact center space, and deep contact center software industry product knowledge, required Outstanding communication and presentation skills, with the ability to clearly articulate complex AI solutions to multiple stakeholders Strong interest in operating in a fast-paced environment with shifting priorities based on market needs Ability to successfully communicate and partner with cross-functional teams and internal stakeholders Comfort level with change as it relates to selling an evolving product suite Self-starting closer with the proven ability to grow key relationships and build a wide pipeline of new business Excellence in time management, task prioritization, and evaluation of situational urgency Well-organized, self-motivated and able to work independently with minimal direction Some travel to client and office locations will be expected Familiarity with generative AI technologies Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. What We'll Offer In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: Healthcare benefits - Medical, Vision, Dental 401K matching Employee Share Purchase Plan Competitive PTO Policy Employee Assistance Program (EAP) Life & Disability Insurance And more! Annual Performance Bonus This position is eligible for an annual performance bonus
based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances. Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits. Annual Base Salary Range (Commission Eligible) $132,000 - $165,000 USD Create a Job Alert Interested in building your career at WillowTree? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn URL (Please list N/A if you don't have one) * How did you hear about us? * Select... Where did you hear about us? * Select... Referring WillowTree teammate name (current or former) if applicable. Are you legally authorized to work in the U.S.? * Select... Will you now, or in the future, require WillowTree to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select... Which of the following location(s) would you like to be considered for? Select all that apply. * Columbus, OH Remote, US (USA) Voluntary Demographic Questions WillowTree knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve. To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following
VOLUNTARY
demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will
not
be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds. WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.
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