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Enterprise customer success manager
role at
Writer
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. 1 week ago Be among the first 25 applicants
About this role Great writing, for everyone. It’s our vision for Writer, and our customers’ vision for their teams. We’re looking for an Enterprise customer success manager whose top priority is helping customers succeed with Writer. Our product is adopted across organizations, requiring someone comfortable navigating complex customer relationships, managing projects, and driving value.
As our customer success manager, you’ll help build onboarding, adoption, and retention processes. We have a strong foundation with a NRR of +130% and GRR of +95%.
You’ll report to the Manager of Enterprise Customer Success and collaborate with other CSMs to build a world-class CS organization.
Your responsibilities
Act as the primary contact for customers, creating and driving success plans
Develop expertise in on-brand content development at scale
Manage programs to enhance adoption, value, and renewal of Writer
Handle the full renewal process, including forecasting, negotiations, and proposals
Meet retention targets for gross and net dollar retention
Collaborate with Sales to identify revenue growth opportunities
Strengthen relationships and create advocates within customer organizations
Create and share onboarding, adoption, and renewal materials
Share insights to help Product improve user education and activation
Analyze product usage data for deeper customer insights
Is this you?
5+ years in an Enterprise B2B SaaS CSM role
Track record of exceeding GRR and NRR targets, owning renewals
Experience expanding product adoption within organizations
Skilled in managing relationships across multiple stakeholder levels, including C-level
Proficient in change management, motivating and overcoming barriers
Ability to simplify complex concepts
Knowledge of editorial, content marketing, technical writing, or UX teams is a plus
And qualities such as proactive communication, high motivation, curiosity, presentation skills, leadership, and alignment with our mission and values are essential.
Benefits & Perks (US Full-time)
Generous PTO, holidays
Health coverage for you and family
Paid parental leave (12 weeks)
Fertility and family support
Early cancer detection tests
Flexible spending and HSA options
Stipends for home office, wellness, learning
Off-sites and team events
Competitive pay, stock options, 401k
Writer is committed to diversity and equal opportunity employment. By applying, you agree to our privacy notice.
#J-18808-Ljbffr
Enterprise customer success manager
role at
Writer
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. 1 week ago Be among the first 25 applicants
About this role Great writing, for everyone. It’s our vision for Writer, and our customers’ vision for their teams. We’re looking for an Enterprise customer success manager whose top priority is helping customers succeed with Writer. Our product is adopted across organizations, requiring someone comfortable navigating complex customer relationships, managing projects, and driving value.
As our customer success manager, you’ll help build onboarding, adoption, and retention processes. We have a strong foundation with a NRR of +130% and GRR of +95%.
You’ll report to the Manager of Enterprise Customer Success and collaborate with other CSMs to build a world-class CS organization.
Your responsibilities
Act as the primary contact for customers, creating and driving success plans
Develop expertise in on-brand content development at scale
Manage programs to enhance adoption, value, and renewal of Writer
Handle the full renewal process, including forecasting, negotiations, and proposals
Meet retention targets for gross and net dollar retention
Collaborate with Sales to identify revenue growth opportunities
Strengthen relationships and create advocates within customer organizations
Create and share onboarding, adoption, and renewal materials
Share insights to help Product improve user education and activation
Analyze product usage data for deeper customer insights
Is this you?
5+ years in an Enterprise B2B SaaS CSM role
Track record of exceeding GRR and NRR targets, owning renewals
Experience expanding product adoption within organizations
Skilled in managing relationships across multiple stakeholder levels, including C-level
Proficient in change management, motivating and overcoming barriers
Ability to simplify complex concepts
Knowledge of editorial, content marketing, technical writing, or UX teams is a plus
And qualities such as proactive communication, high motivation, curiosity, presentation skills, leadership, and alignment with our mission and values are essential.
Benefits & Perks (US Full-time)
Generous PTO, holidays
Health coverage for you and family
Paid parental leave (12 weeks)
Fertility and family support
Early cancer detection tests
Flexible spending and HSA options
Stipends for home office, wellness, learning
Off-sites and team events
Competitive pay, stock options, 401k
Writer is committed to diversity and equal opportunity employment. By applying, you agree to our privacy notice.
#J-18808-Ljbffr