SMS Data Products Group, Inc.
Join to apply for the
Service Management Lead
role at
SMS Data Products Group, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Service Management Lead
role at
SMS Data Products Group, Inc. The Service Management Lead will be responsible for the development, implementation, and oversight of ITIL-aligned service management processes and performance metrics supporting the USCG VIA Call 1 contract. This individual will lead service governance, ensure compliance with SLA/OLA requirements, and provide strategic guidance on continual service improvement initiatives. The Service Management Lead shall have a strong understanding of the DHS Enterprise Service Management Framework (DESMF), the Technology Business Management (TBM) model, and experience with enterprise-scale ITSM platforms. Ability to work in a fast-paced environment and communicate effectively with cross-functional teams and mission stakeholders is critical.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Submit your resume today!
Responsibilities
Position Duties:
Lead the implementation and maintenance of ITIL v4-compliant service management processes, including Incident, Problem, Change, Configuration, Availability, and Service Level Management. Govern the use of ESMP, CMDB, and service management dashboards to monitor and report performance trends. Manage SLA/OLA performance, monthly reporting cycles, and continuous service improvement reviews. Drive integration with DHS DESMF and TBM standards to align service delivery with business outcomes. Collaborate with Program Management, Engineering, and QA Leads to ensure service alignment with program objectives.
Qualifications
Demonstrated Abilities:
Deep understanding of ITSM practices, tools, and governance in federal environments. Strong ability to lead multi-functional process teams across distributed environments. Experience aligning ITIL and TBM metrics with enterprise service transformation strategies.
Position Qualifications
Education:
Bachelor’s degree in Information Technology, Business, or related field.
Certifications:
ITIL v4 Managing Professional – Required
Clearance:
DoD Top Secret – Required (TS/SCI Eligible – Preferred)
Experience:
8+ years in enterprise ITSM implementation and governance; 3+ years in a DHS or DoD program environment.
SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.
SMS is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employmen t without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at SMS Data Products Group, Inc. by 2x Get notified about new Service Management Specialist jobs in
Alexandria, VA . Adelphi, MD $52,000.00-$62,000.00 1 day ago McLean, VA $42,600.00-$73,000.00 1 month ago Chevy Chase, MD $42,600.00-$73,000.00 1 month ago Chevy Chase, MD $42,300.00-$63,400.00 3 months ago McLean, VA $42,300.00-$63,400.00 3 months ago Hyattsville, MD $30,000.00-$60,000.00 2 years ago Reston, VA $25,000.00-$80,000.00 1 week ago Manassas, VA $140,000.00-$160,000.00 1 month ago McLean, VA $81,000.00-$149,900.00 3 days ago Washington, DC $80,531.73-$93,000.00 5 days ago Gaithersburg, MD $35,000.00-$85,000.00 1 year ago Assistant Service Manager - Washington, DC Lorton, VA $60,482.00-$100,802.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Service Management Lead
role at
SMS Data Products Group, Inc. 1 day ago Be among the first 25 applicants Join to apply for the
Service Management Lead
role at
SMS Data Products Group, Inc. The Service Management Lead will be responsible for the development, implementation, and oversight of ITIL-aligned service management processes and performance metrics supporting the USCG VIA Call 1 contract. This individual will lead service governance, ensure compliance with SLA/OLA requirements, and provide strategic guidance on continual service improvement initiatives. The Service Management Lead shall have a strong understanding of the DHS Enterprise Service Management Framework (DESMF), the Technology Business Management (TBM) model, and experience with enterprise-scale ITSM platforms. Ability to work in a fast-paced environment and communicate effectively with cross-functional teams and mission stakeholders is critical.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Submit your resume today!
Responsibilities
Position Duties:
Lead the implementation and maintenance of ITIL v4-compliant service management processes, including Incident, Problem, Change, Configuration, Availability, and Service Level Management. Govern the use of ESMP, CMDB, and service management dashboards to monitor and report performance trends. Manage SLA/OLA performance, monthly reporting cycles, and continuous service improvement reviews. Drive integration with DHS DESMF and TBM standards to align service delivery with business outcomes. Collaborate with Program Management, Engineering, and QA Leads to ensure service alignment with program objectives.
Qualifications
Demonstrated Abilities:
Deep understanding of ITSM practices, tools, and governance in federal environments. Strong ability to lead multi-functional process teams across distributed environments. Experience aligning ITIL and TBM metrics with enterprise service transformation strategies.
Position Qualifications
Education:
Bachelor’s degree in Information Technology, Business, or related field.
Certifications:
ITIL v4 Managing Professional – Required
Clearance:
DoD Top Secret – Required (TS/SCI Eligible – Preferred)
Experience:
8+ years in enterprise ITSM implementation and governance; 3+ years in a DHS or DoD program environment.
SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.
SMS is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employmen t without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at SMS Data Products Group, Inc. by 2x Get notified about new Service Management Specialist jobs in
Alexandria, VA . Adelphi, MD $52,000.00-$62,000.00 1 day ago McLean, VA $42,600.00-$73,000.00 1 month ago Chevy Chase, MD $42,600.00-$73,000.00 1 month ago Chevy Chase, MD $42,300.00-$63,400.00 3 months ago McLean, VA $42,300.00-$63,400.00 3 months ago Hyattsville, MD $30,000.00-$60,000.00 2 years ago Reston, VA $25,000.00-$80,000.00 1 week ago Manassas, VA $140,000.00-$160,000.00 1 month ago McLean, VA $81,000.00-$149,900.00 3 days ago Washington, DC $80,531.73-$93,000.00 5 days ago Gaithersburg, MD $35,000.00-$85,000.00 1 year ago Assistant Service Manager - Washington, DC Lorton, VA $60,482.00-$100,802.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr