Neighborly Software
Head Of Client Education, Enablement & Knowledge Strategy
Neighborly Software, Essex Junction, Vermont, us, 05452
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Before applying for this role, please read the following information about this opportunity found below. Direct message the job poster from Neighborly Software We are a fast-growing software company dedicated to helping
communities help people . As we scale, we’re investing in a leader to drive
product training, process documentation, and knowledge management
to drive efficiency and client success. Are you passionate about
learning new
technology, enabling teams, and empowering clients ? Do you thrive at the intersection of
product enablement, training, and community-building ? If you're someone who loves
leveraging AI to enhance knowledge sharing, developing structured learning programs, and building engaged client communities , this role is for you! What You’ll Do Develop a Client-Facing Knowledge Hub
– Build and maintain a
comprehensive, AI-supported
knowledge base for clients, providing easy access to documentation, best practices, and troubleshooting guides. Create & Implement Client Certification Programs
– Design structured certification pathways to ensure clients master our solutions and optimize their success. Lead Learning & Development Initiatives
– Develop training programs for both internal teams and clients, using
AI-driven instructional design
techniques. Build & Foster a Client Community
– Establish
forums, events, and engagement strategies
to create a thriving client network for shared learning and collaboration. Collaborate Across Teams
– Work closely with
Product, Technology, Sales, Marketing, and Client Success
to ensure training materials align with product evolution and client needs. Develop Engaging Training Materials
– Create
interactive courses, eLearning modules, AI-powered chatbots, instructional videos, and user guides
to support seamless adoption. Streamline Process Documentation
– Define and document key operational processes, ensuring clear guidance for both employees and clients. Optimize Learning Impact
– Implement
AI-driven assessments, feedback loops, and performance tracking
to continuously improve training effectiveness. Who You Are Tech-Savvy
– You have strong technical expertise and know how to
leverage technology
to enhance training and knowledge-sharing. A Strong Collaborator
– You excel at working across teams to build
knowledge systems and training tools
that align with business needs. Passionate About Learning & Community-Building
– You enjoy creating
structured learning experiences
and fostering
engaged client communities . An Innovator
– You seek new ways to enhance training, leveraging
AI tools, instructional design methodologies, and scalable frameworks . Flexible
– You know what it takes to thrive in a startup-like environment and are willing to take on new challenges as business needs evolve. Qualifications 10+ years
experience in
product enablement, instructional design, knowledge management, or technical training Strong proficiency in
LMS platforms, AI-powered learning tools, technical documentation software, and multimedia training solutions Familiarity with
Adobe Creative Suite, Camtasia, Articulate Storyline, AI-driven chatbots, or similar solutions Experience building knowledge repositories designed to deflect support tickets and drive client self-service. Exceptional
communication, facilitation, and stakeholder engagement skills Why Join Us? Make an Impact
– Shape how clients and teams
learn, engage with our technology, and grow
Build a Thriving Client Community
– Foster
collaboration, engagement, and shared learning
Drive AI-Powered Efficiency
– Implement
scalable knowledge systems, certification pathways, and documentation Support a Mission-Driven Organization
– Help
communities and clients maximize their success
with our technology If you’re ready to
build impactful training programs, structure knowledge, and empower learning , we’d love to hear from you! What We Bring to The Table At
Neighborly Software , we believe in creating meaningful change through technology. You'll be part of a team that’s making a real difference—empowering organizations to improve lives and uplift communities. If you're ready to combine
strategy, relationship-building, and technical expertise
in a
fast-moving, high-impact environment , we’d love to hear from you! Join One of Atlanta’s Best and Brightest Companies to Work For! Be part of a growing organization that fosters a positive culture, encourages inclusion and embraces our mission. Why You’ll Love Working Here: Comprehensive Benefits
– Enjoy Medical, Dental, Vision, and Company-Paid Life Insurance 401K Contributions
– We invest in your future, with a generous match Exceptional Perks
– Paid Parental Leave, Employee Recognition Programs, and more! Generous Time Off
– PTO, Paid Holidays, and Charity Hours to support volunteer opportunities Work in a dynamic, innovative space featuring: 24/7 access to a state-of-the-art gym A dedicated Mother’s Room A Gaming Room for relaxation Unlimited snacks and drinks to keep you energized Neighborly Software is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Seniority level
Seniority levelExecutive Employment type
Employment typeFull-time Job function
Job functionTraining, Design, and Information Technology IndustriesSoftware Development, Technical and Vocational Training, and Community Development and Urban Planning Referrals increase your chances of interviewing at Neighborly Software by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Head of Education jobs in
Atlanta Metropolitan Area . Director of Education Partnerships, 2 Hour Learning (Remote) - $200,000/year USDProject Executive, Director of Civic/Education & Public WorksEarly Head Start Lead Teacher (All Locations)Head Performance Chef for Football Nutrition Atlanta, GA $87,716.00-$114,529.00 2 months ago Area High School_ Head Coach, Girls Basketball (Arabia Mountain HS) 2025-2026Area High School_ Head Coach, Girls Basketball (Lithonia HS) 2025-2026Department Head (Full Professor) - Department of Agricultural and Applied EconomicsDepartment Head and Professor - Plant PathologyDepartment Head and Professor - Plant PathologyDeputy Dean Education - Faculty of ScienceBilingual Professional Development Consultant - Early Childhood Education (On-Call)Senior Stock Plan Participant Educator, AVPArea High School_ Head Coach, Varsity Baseball (Lithonia HS) 2024-2025Area Middle School_ Community Coach (Cedar Grove MS) 2024-2025 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Before applying for this role, please read the following information about this opportunity found below. Direct message the job poster from Neighborly Software We are a fast-growing software company dedicated to helping
communities help people . As we scale, we’re investing in a leader to drive
product training, process documentation, and knowledge management
to drive efficiency and client success. Are you passionate about
learning new
technology, enabling teams, and empowering clients ? Do you thrive at the intersection of
product enablement, training, and community-building ? If you're someone who loves
leveraging AI to enhance knowledge sharing, developing structured learning programs, and building engaged client communities , this role is for you! What You’ll Do Develop a Client-Facing Knowledge Hub
– Build and maintain a
comprehensive, AI-supported
knowledge base for clients, providing easy access to documentation, best practices, and troubleshooting guides. Create & Implement Client Certification Programs
– Design structured certification pathways to ensure clients master our solutions and optimize their success. Lead Learning & Development Initiatives
– Develop training programs for both internal teams and clients, using
AI-driven instructional design
techniques. Build & Foster a Client Community
– Establish
forums, events, and engagement strategies
to create a thriving client network for shared learning and collaboration. Collaborate Across Teams
– Work closely with
Product, Technology, Sales, Marketing, and Client Success
to ensure training materials align with product evolution and client needs. Develop Engaging Training Materials
– Create
interactive courses, eLearning modules, AI-powered chatbots, instructional videos, and user guides
to support seamless adoption. Streamline Process Documentation
– Define and document key operational processes, ensuring clear guidance for both employees and clients. Optimize Learning Impact
– Implement
AI-driven assessments, feedback loops, and performance tracking
to continuously improve training effectiveness. Who You Are Tech-Savvy
– You have strong technical expertise and know how to
leverage technology
to enhance training and knowledge-sharing. A Strong Collaborator
– You excel at working across teams to build
knowledge systems and training tools
that align with business needs. Passionate About Learning & Community-Building
– You enjoy creating
structured learning experiences
and fostering
engaged client communities . An Innovator
– You seek new ways to enhance training, leveraging
AI tools, instructional design methodologies, and scalable frameworks . Flexible
– You know what it takes to thrive in a startup-like environment and are willing to take on new challenges as business needs evolve. Qualifications 10+ years
experience in
product enablement, instructional design, knowledge management, or technical training Strong proficiency in
LMS platforms, AI-powered learning tools, technical documentation software, and multimedia training solutions Familiarity with
Adobe Creative Suite, Camtasia, Articulate Storyline, AI-driven chatbots, or similar solutions Experience building knowledge repositories designed to deflect support tickets and drive client self-service. Exceptional
communication, facilitation, and stakeholder engagement skills Why Join Us? Make an Impact
– Shape how clients and teams
learn, engage with our technology, and grow
Build a Thriving Client Community
– Foster
collaboration, engagement, and shared learning
Drive AI-Powered Efficiency
– Implement
scalable knowledge systems, certification pathways, and documentation Support a Mission-Driven Organization
– Help
communities and clients maximize their success
with our technology If you’re ready to
build impactful training programs, structure knowledge, and empower learning , we’d love to hear from you! What We Bring to The Table At
Neighborly Software , we believe in creating meaningful change through technology. You'll be part of a team that’s making a real difference—empowering organizations to improve lives and uplift communities. If you're ready to combine
strategy, relationship-building, and technical expertise
in a
fast-moving, high-impact environment , we’d love to hear from you! Join One of Atlanta’s Best and Brightest Companies to Work For! Be part of a growing organization that fosters a positive culture, encourages inclusion and embraces our mission. Why You’ll Love Working Here: Comprehensive Benefits
– Enjoy Medical, Dental, Vision, and Company-Paid Life Insurance 401K Contributions
– We invest in your future, with a generous match Exceptional Perks
– Paid Parental Leave, Employee Recognition Programs, and more! Generous Time Off
– PTO, Paid Holidays, and Charity Hours to support volunteer opportunities Work in a dynamic, innovative space featuring: 24/7 access to a state-of-the-art gym A dedicated Mother’s Room A Gaming Room for relaxation Unlimited snacks and drinks to keep you energized Neighborly Software is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Seniority level
Seniority levelExecutive Employment type
Employment typeFull-time Job function
Job functionTraining, Design, and Information Technology IndustriesSoftware Development, Technical and Vocational Training, and Community Development and Urban Planning Referrals increase your chances of interviewing at Neighborly Software by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Head of Education jobs in
Atlanta Metropolitan Area . Director of Education Partnerships, 2 Hour Learning (Remote) - $200,000/year USDProject Executive, Director of Civic/Education & Public WorksEarly Head Start Lead Teacher (All Locations)Head Performance Chef for Football Nutrition Atlanta, GA $87,716.00-$114,529.00 2 months ago Area High School_ Head Coach, Girls Basketball (Arabia Mountain HS) 2025-2026Area High School_ Head Coach, Girls Basketball (Lithonia HS) 2025-2026Department Head (Full Professor) - Department of Agricultural and Applied EconomicsDepartment Head and Professor - Plant PathologyDepartment Head and Professor - Plant PathologyDeputy Dean Education - Faculty of ScienceBilingual Professional Development Consultant - Early Childhood Education (On-Call)Senior Stock Plan Participant Educator, AVPArea High School_ Head Coach, Varsity Baseball (Lithonia HS) 2024-2025Area Middle School_ Community Coach (Cedar Grove MS) 2024-2025 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr