Gulph Creek Hotels
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Director of Front Office
role at
Gulph Creek Hotels 2 weeks ago Be among the first 25 applicants Join to apply for the
Director of Front Office
role at
Gulph Creek Hotels Get AI-powered advice on this job and more exclusive features. This range is provided by Gulph Creek Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $70,000.00/yr We are searching for a Director of Front Office at the Double Tree in Fairfield, NJ! The Director of Front Office is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. This role involves managing the front desk team, handling guest inquiries, coordinating with other departments, and resolving any issues that arise to ensure a positive and seamless experience for guests. Displays exemplary performance for staff to follow.
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Essential Duties And Responsibilities
Guest Service
Maintains guest service as the driving philosophy of the hotel. Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs. Personally greet guests on arrival and departure, creating a warm, welcoming first impression. Oversee smooth check-in and check-out processes, ensuring that guests feel attended to and respected from start to finish. Ensures all front office team, including new hires, know all components of the 100% Satisfaction Guarantee, and are trained to meet service standards. Develops added-value customer service programs, follow up with VIP guests, and create a positive atmosphere in the lobby: such as lighting, music, water refreshments, etc. Empowers front office team to deliver guest service by encouraging and rewarding responsive guest assistance. Create a monthly focus rewarding program for the department. Meets or exceeds hotel guest satisfaction measures. Ensures hotel standards and services contribute to the delivery of consistent guest service. Implements and practices guest service initiatives, trains and performs to Gulph Creek Hotel standards.
Front Desk Management
Acts as manager on duty for hotel and manages front desk operations. Address guest inquiries, requests, and complaints promptly and effectively, going above and beyond to meet their needs. Resolve guest issues, complaints, and special requests with a positive, solution-oriented approach. If needed, escalate issues to ensure timely resolution. Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. Ensure VIP guests or loyalty members receive personalized attention, including room upgrades, welcome notes, or other special touches to enhance their experience. Work closely with housekeeping, maintenance, food & beverage, and other departments to ensure guest requests are met seamlessly. Collaborate with other departments to fulfill special guest requests or ensure the accommodation of dietary or accessibility needs. Produces accurate financial reports on time. Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX, and Reservations Schedule according to the needs of the operation, ensuring proper coverage Balances all cash, check, credit card and ledger accounts through verification, shift reports, and performs audit functions if assigned Provide guidance and direction to shift supervisors and all employees Comply with all standards and regulations to encourage safe and efficient hotel operations Attend regular stand-up and staff meetings Establish and maintain professional demeanor and standards of performance of all Front Office staff Maintain regular attendance in compliance with company policy Maintain high standards of personal appearance and grooming in accordance with company policy Assist with covering shifts to ensure proper coverage, if needed. Other duties as required
Supervisory Responsibilities
Participate in employee recruiting and hiring efforts including: interviews, reference checks, orientation and training Conduct performance reviews Maintain accurate employee documentation Maintain knowledge of all company policies and procedures Conduct monthly meetings Hold all employees accountable through coaching and counseling and progressive discipline Delegate responsibility effectively to Supervisors and employees Maintain and organize all work areas; order supplies as necessary Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesHospitality Referrals increase your chances of interviewing at Gulph Creek Hotels by 2x Sign in to set job alerts for “Director of Front Office” roles. New York, NY $90,000.00-$100,000.00 1 month ago New York, NY $90,000.00-$100,000.00 2 weeks ago New York, NY $85,000.00-$110,000.00 2 weeks ago New York, NY $130,000.00-$160,000.00 1 month ago New York, NY $90,000.00-$95,000.00 1 month ago Assistant Director of Front Office-Hyatt Centric Wall Street, NYC New York, NY $140,000.00-$155,000.00 2 hours ago Assistant Director of Front Office-Hyatt Centric Wall Street, NYC New York, NY $85,000.00-$95,000.00 3 weeks ago Administrative Director Patient Care (Full Time Day) Operating Room, Livingston Livingston, NJ $150,000.00-$190,000.00 5 days ago New York City Metropolitan Area $110,000.00-$160,000.00 2 weeks ago New York, NY $64,350.00-$79,400.00 2 weeks ago Brooklyn, NY $150,000.00-$180,000.00 2 weeks ago New York, NY $115,000.00-$120,000.00 1 week ago Bloomingdale, NJ $90,000.00-$95,000.00 4 months ago New York, NY $150,000.00-$165,000.00 1 week ago New York City Metropolitan Area 2 weeks ago Woodbridge, NJ $127,500.00-$172,500.00 1 week ago New York, NY $70,000.00-$75,000.00 3 weeks ago Hilton New York Fashion District - Director Front Office New York, NY $85,000.00-$85,000.00 4 days ago New York, NY $150,000.00-$175,000.00 2 months ago New York, NY $150,000.00-$170,000.00 3 weeks ago New York City Metropolitan Area 4 days ago New York, NY $135,000.00-$176,000.00 2 days ago New York, NY $110,000.00-$130,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Director of Front Office
role at
Gulph Creek Hotels 2 weeks ago Be among the first 25 applicants Join to apply for the
Director of Front Office
role at
Gulph Creek Hotels Get AI-powered advice on this job and more exclusive features. This range is provided by Gulph Creek Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $70,000.00/yr We are searching for a Director of Front Office at the Double Tree in Fairfield, NJ! The Director of Front Office is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. This role involves managing the front desk team, handling guest inquiries, coordinating with other departments, and resolving any issues that arise to ensure a positive and seamless experience for guests. Displays exemplary performance for staff to follow.
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Essential Duties And Responsibilities
Guest Service
Maintains guest service as the driving philosophy of the hotel. Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs. Personally greet guests on arrival and departure, creating a warm, welcoming first impression. Oversee smooth check-in and check-out processes, ensuring that guests feel attended to and respected from start to finish. Ensures all front office team, including new hires, know all components of the 100% Satisfaction Guarantee, and are trained to meet service standards. Develops added-value customer service programs, follow up with VIP guests, and create a positive atmosphere in the lobby: such as lighting, music, water refreshments, etc. Empowers front office team to deliver guest service by encouraging and rewarding responsive guest assistance. Create a monthly focus rewarding program for the department. Meets or exceeds hotel guest satisfaction measures. Ensures hotel standards and services contribute to the delivery of consistent guest service. Implements and practices guest service initiatives, trains and performs to Gulph Creek Hotel standards.
Front Desk Management
Acts as manager on duty for hotel and manages front desk operations. Address guest inquiries, requests, and complaints promptly and effectively, going above and beyond to meet their needs. Resolve guest issues, complaints, and special requests with a positive, solution-oriented approach. If needed, escalate issues to ensure timely resolution. Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. Ensure VIP guests or loyalty members receive personalized attention, including room upgrades, welcome notes, or other special touches to enhance their experience. Work closely with housekeeping, maintenance, food & beverage, and other departments to ensure guest requests are met seamlessly. Collaborate with other departments to fulfill special guest requests or ensure the accommodation of dietary or accessibility needs. Produces accurate financial reports on time. Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX, and Reservations Schedule according to the needs of the operation, ensuring proper coverage Balances all cash, check, credit card and ledger accounts through verification, shift reports, and performs audit functions if assigned Provide guidance and direction to shift supervisors and all employees Comply with all standards and regulations to encourage safe and efficient hotel operations Attend regular stand-up and staff meetings Establish and maintain professional demeanor and standards of performance of all Front Office staff Maintain regular attendance in compliance with company policy Maintain high standards of personal appearance and grooming in accordance with company policy Assist with covering shifts to ensure proper coverage, if needed. Other duties as required
Supervisory Responsibilities
Participate in employee recruiting and hiring efforts including: interviews, reference checks, orientation and training Conduct performance reviews Maintain accurate employee documentation Maintain knowledge of all company policies and procedures Conduct monthly meetings Hold all employees accountable through coaching and counseling and progressive discipline Delegate responsibility effectively to Supervisors and employees Maintain and organize all work areas; order supplies as necessary Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesHospitality Referrals increase your chances of interviewing at Gulph Creek Hotels by 2x Sign in to set job alerts for “Director of Front Office” roles. New York, NY $90,000.00-$100,000.00 1 month ago New York, NY $90,000.00-$100,000.00 2 weeks ago New York, NY $85,000.00-$110,000.00 2 weeks ago New York, NY $130,000.00-$160,000.00 1 month ago New York, NY $90,000.00-$95,000.00 1 month ago Assistant Director of Front Office-Hyatt Centric Wall Street, NYC New York, NY $140,000.00-$155,000.00 2 hours ago Assistant Director of Front Office-Hyatt Centric Wall Street, NYC New York, NY $85,000.00-$95,000.00 3 weeks ago Administrative Director Patient Care (Full Time Day) Operating Room, Livingston Livingston, NJ $150,000.00-$190,000.00 5 days ago New York City Metropolitan Area $110,000.00-$160,000.00 2 weeks ago New York, NY $64,350.00-$79,400.00 2 weeks ago Brooklyn, NY $150,000.00-$180,000.00 2 weeks ago New York, NY $115,000.00-$120,000.00 1 week ago Bloomingdale, NJ $90,000.00-$95,000.00 4 months ago New York, NY $150,000.00-$165,000.00 1 week ago New York City Metropolitan Area 2 weeks ago Woodbridge, NJ $127,500.00-$172,500.00 1 week ago New York, NY $70,000.00-$75,000.00 3 weeks ago Hilton New York Fashion District - Director Front Office New York, NY $85,000.00-$85,000.00 4 days ago New York, NY $150,000.00-$175,000.00 2 months ago New York, NY $150,000.00-$170,000.00 3 weeks ago New York City Metropolitan Area 4 days ago New York, NY $135,000.00-$176,000.00 2 days ago New York, NY $110,000.00-$130,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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