Hospitable.com
Customer Success Manager III - Waltham, MA General Jobs
Ready to make your application Please do read through the description at least once before clicking on Apply. Job Description
Title:
Customer Success Manager III Location:
Waltham, MA
( Hybrid
– 3 days/week onsite) Type:
Full-time Base Salary Range:
$70,896 – $111,408/year Total Comp:
Base +
Bonus + Equity + Benefits As a
CSM III , you’ll manage strategic, enterprise-level customer accounts, ensuring adoption, retention, and expansion of ZoomInfo’s suite of solutions. You’ll act as a
trusted advisor , aligning customer goals with ZoomInfo's capabilities to maximize business value and product usage. Build strategic partnerships with
enterprise clients Own customer success planning,
QBRs , and account health Drive
product adoption , customer satisfaction, and
renewal readiness Identify and mitigate churn risks Translate customer feedback into actionable insight for internal teams Educate clients on new features, usage trends, and best practices Collaborate cross-functionally with Sales, Support, Product, and Leadership What They’re Looking For
2+ years
in Customer Success, Account Management, or SaaS Sales Experience with
Enterprise accounts
and stakeholder management Strong communication skills (verbal, written, and presentation) Experience in issue tracking, triaging, and expectation management Ability to handle multiple accounts/projects simultaneously Familiarity with sales methodologies like
MEDDIC ,
Sandler , or
Winning by Design
is a
plus Bachelor's or Master’s degree preferred Why This Role Stands Out
High impact and visibility across strategic customer accounts Partner with cross-functional teams and influence product direction Opportunity to work with
industry-leading B2B GTM tools Ideal role for someone looking to move into
strategic account management
or
customer strategy roles Equity award eligibility 401(k)
match (50% of the first 7% you contribute) 12 weeks
parental leave (primary), 4 weeks (secondary) Family-forming benefits
up to $20K Optional perks: pet insurance, legal support, and more ZoomInfo is a market leader in
Go-To-Market Intelligence , trusted by 35,000+ companies. Their platform provides
AI-ready insights ,
data automation , and sales enablement tools that drive growth across sales, marketing, and operations teams. Is This a Fit for You? This is ideal if you: Thrive on building strategic, long-term client relationships Have experience supporting enterprise clients in SaaS Are comfortable with proactive outreach, upsell identification, and cross-functional collaboration Want a CSM role with
strategic depth and ownership , not just support Account Manager - Crossplatform Gaming -San FranciscoPROCESS DELIVERY SPECIALIST-RECORD TO REPORT #J-18808-Ljbffr
Ready to make your application Please do read through the description at least once before clicking on Apply. Job Description
Title:
Customer Success Manager III Location:
Waltham, MA
( Hybrid
– 3 days/week onsite) Type:
Full-time Base Salary Range:
$70,896 – $111,408/year Total Comp:
Base +
Bonus + Equity + Benefits As a
CSM III , you’ll manage strategic, enterprise-level customer accounts, ensuring adoption, retention, and expansion of ZoomInfo’s suite of solutions. You’ll act as a
trusted advisor , aligning customer goals with ZoomInfo's capabilities to maximize business value and product usage. Build strategic partnerships with
enterprise clients Own customer success planning,
QBRs , and account health Drive
product adoption , customer satisfaction, and
renewal readiness Identify and mitigate churn risks Translate customer feedback into actionable insight for internal teams Educate clients on new features, usage trends, and best practices Collaborate cross-functionally with Sales, Support, Product, and Leadership What They’re Looking For
2+ years
in Customer Success, Account Management, or SaaS Sales Experience with
Enterprise accounts
and stakeholder management Strong communication skills (verbal, written, and presentation) Experience in issue tracking, triaging, and expectation management Ability to handle multiple accounts/projects simultaneously Familiarity with sales methodologies like
MEDDIC ,
Sandler , or
Winning by Design
is a
plus Bachelor's or Master’s degree preferred Why This Role Stands Out
High impact and visibility across strategic customer accounts Partner with cross-functional teams and influence product direction Opportunity to work with
industry-leading B2B GTM tools Ideal role for someone looking to move into
strategic account management
or
customer strategy roles Equity award eligibility 401(k)
match (50% of the first 7% you contribute) 12 weeks
parental leave (primary), 4 weeks (secondary) Family-forming benefits
up to $20K Optional perks: pet insurance, legal support, and more ZoomInfo is a market leader in
Go-To-Market Intelligence , trusted by 35,000+ companies. Their platform provides
AI-ready insights ,
data automation , and sales enablement tools that drive growth across sales, marketing, and operations teams. Is This a Fit for You? This is ideal if you: Thrive on building strategic, long-term client relationships Have experience supporting enterprise clients in SaaS Are comfortable with proactive outreach, upsell identification, and cross-functional collaboration Want a CSM role with
strategic depth and ownership , not just support Account Manager - Crossplatform Gaming -San FranciscoPROCESS DELIVERY SPECIALIST-RECORD TO REPORT #J-18808-Ljbffr