MedImpact
Job Posting
Essential Duties and Responsibilities Include The Following. Other Duties May Be Assigned. Enforces policy and supports security procedures, applications, and systems through the documentation of the resolution of assigned cases that range from simple to complex. Recommends changes to existing security process and procedures. Uses strong endpoint skillset to enhance automation of endpoint vulnerability detection and remediation. Ability to utilize Endpoint Threat Detection and Response/Hunting toolsets Creates requirements for product evaluations and/or procedures to enhance productivity and effectiveness. Provides direct support to the business and IT staff for security related issues. Drives the delivery of new and upgraded security applications, systems, and workflow. Tests new systems for effective operations. Patch management for endpoints following security best practices including operating system patching, firmware updates, etc. Reviews system-related security plans throughout the network Leads and/or participates in efforts to proactively maintain and improve the automation, reliability, consistency, and the quality of existing IT security tools and environments throughout the organization. Assists in the design, deployment, integration and configuration of security solutions or enhancements to ensure functionality. Ensures the confidentiality, integrity, and availability of data residing on or transmitted to, from, or through the enterprise workstations, servers, application systems, and data repositories. Initiates, facilitates, and promotes activities to create information security awareness. Disseminates and educates users on security policies and practices. Participates in regular security awareness training and updates to ensure consistent compliance with IT Security Policies. Works cross-functionally and interacts with internal business units and stakeholders to support the business' needs. Using an automated customer case request system, tracks and documents security service requests and completed cases. Maintains up-to-date industry knowledge through formal/informal training, industry associations and research of latest technologies critical to the success of the company's information security program. Continuously works to identify and improve security solutions to defend the company against data security threats. Apprises and keeps management aware of security issues; handles and/or escalates issues appropriately. Provides guidance/training to less experienced staff. Supervisory Responsibilities No supervisory responsibilities. Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience B.S., Information Technology, Computer Science or related (or equivalent combination of education and experience) along with at least 5 years related IT Security experience. M.S. degree preferred. Must have hands on hardware and software troubleshooting experience. Computer Skills /Tools - To perform this job successfully, an individual should have knowledge of Microsoft Office Suite. Additional expertise is required in the following: Endpoint Management Experience (BigFix, WSUS/SCCM, Symantec, Trend Micro, etc) Identity and Access Management Certificate Management Patch Management (Windows and Unix) Intrusion Detection and Prevention Security Awareness Training Mobile Device Management EDR (Endpoint detection and response) Web Content Filtering Device Encryption Vulnerability Assessment Tools Firewall and VPN Secure E-mail, Anti-SPAM Webserver applications Web API Service Security Business Continuity (Disaster Recovery) Compliance and Audit (HIPAA, HITRUST, SOX, and PCI a plus) OS Administration (Windows and Unix) Authentication and SSO Container Security Certificates, Licenses, Registrations Security Certification strongly preferred OWASP, ISSA, ISACA membership a plus Other Skills and Abilities Must have excellent analytical, problem solving and communication skills. Familiarity with SSAE, HITRUST, federal/state, HIPAA, PCI and regulatory requirements for information security. Must be able to work on a team and build good working relationships with team members and internal clients. Must have good understanding of standard policies and procedures for information security. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Mathematical Skills Ability to work with mathematical concepts such as statistics, probability and performance analysis. Experience with business metrics and intelligence a plus. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to risk of
Essential Duties and Responsibilities Include The Following. Other Duties May Be Assigned. Enforces policy and supports security procedures, applications, and systems through the documentation of the resolution of assigned cases that range from simple to complex. Recommends changes to existing security process and procedures. Uses strong endpoint skillset to enhance automation of endpoint vulnerability detection and remediation. Ability to utilize Endpoint Threat Detection and Response/Hunting toolsets Creates requirements for product evaluations and/or procedures to enhance productivity and effectiveness. Provides direct support to the business and IT staff for security related issues. Drives the delivery of new and upgraded security applications, systems, and workflow. Tests new systems for effective operations. Patch management for endpoints following security best practices including operating system patching, firmware updates, etc. Reviews system-related security plans throughout the network Leads and/or participates in efforts to proactively maintain and improve the automation, reliability, consistency, and the quality of existing IT security tools and environments throughout the organization. Assists in the design, deployment, integration and configuration of security solutions or enhancements to ensure functionality. Ensures the confidentiality, integrity, and availability of data residing on or transmitted to, from, or through the enterprise workstations, servers, application systems, and data repositories. Initiates, facilitates, and promotes activities to create information security awareness. Disseminates and educates users on security policies and practices. Participates in regular security awareness training and updates to ensure consistent compliance with IT Security Policies. Works cross-functionally and interacts with internal business units and stakeholders to support the business' needs. Using an automated customer case request system, tracks and documents security service requests and completed cases. Maintains up-to-date industry knowledge through formal/informal training, industry associations and research of latest technologies critical to the success of the company's information security program. Continuously works to identify and improve security solutions to defend the company against data security threats. Apprises and keeps management aware of security issues; handles and/or escalates issues appropriately. Provides guidance/training to less experienced staff. Supervisory Responsibilities No supervisory responsibilities. Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience B.S., Information Technology, Computer Science or related (or equivalent combination of education and experience) along with at least 5 years related IT Security experience. M.S. degree preferred. Must have hands on hardware and software troubleshooting experience. Computer Skills /Tools - To perform this job successfully, an individual should have knowledge of Microsoft Office Suite. Additional expertise is required in the following: Endpoint Management Experience (BigFix, WSUS/SCCM, Symantec, Trend Micro, etc) Identity and Access Management Certificate Management Patch Management (Windows and Unix) Intrusion Detection and Prevention Security Awareness Training Mobile Device Management EDR (Endpoint detection and response) Web Content Filtering Device Encryption Vulnerability Assessment Tools Firewall and VPN Secure E-mail, Anti-SPAM Webserver applications Web API Service Security Business Continuity (Disaster Recovery) Compliance and Audit (HIPAA, HITRUST, SOX, and PCI a plus) OS Administration (Windows and Unix) Authentication and SSO Container Security Certificates, Licenses, Registrations Security Certification strongly preferred OWASP, ISSA, ISACA membership a plus Other Skills and Abilities Must have excellent analytical, problem solving and communication skills. Familiarity with SSAE, HITRUST, federal/state, HIPAA, PCI and regulatory requirements for information security. Must be able to work on a team and build good working relationships with team members and internal clients. Must have good understanding of standard policies and procedures for information security. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Mathematical Skills Ability to work with mathematical concepts such as statistics, probability and performance analysis. Experience with business metrics and intelligence a plus. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision- making process; Makes timely decisions. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to risk of