Boldyn Networks
Network Technician
Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We're on the lookout for a knowledgeable and customer-orientated Network Technician. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation. We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. You'll be a full-time worker in Austin, TX. What you'll be doing: Providing exceptional service to customers Working with Apogee to address end-user and network escalations Working with Apogee to coordinate client activities (e.g., move-in) Responding to emergency outages promptly Monitoring, investigating, and retiring equipment alarms Collaborating with local network partners to address escalated issues/situations (e.g., virus outbreaks) Maintaining own schedule for onsite customer appointments within 24-48 hour SLA Tracking and updating escalation tickets Working with Apogee on customer install activities as needed Seeing that Apogee's policies and end-user agreement are upheld in your perspective region Generating reports as required Attending training events as required Other documentation and administrative duties as requested You'll love this job if this describes you: deeply ingrained self-motivation, technical aptitude, service to others/customers, deliver on service commitments, meet established or agreed upon deadlines, and taking initiative. Important considerations you should review: physical requirements, on-call environment, and travel. What you'll bring: Experience with commercial-grade networking equipment Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts Certifications such as Net+, CCENT, CCNA, CWTS Experience with Cable TV "headend" equipment Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field 2-3 years of help desk or technical support experience 2-3 years of customer support experience About us: At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. Why work with us? We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way. We also offer: Salary: $20-$30 per hour Competitive benefit packages Thousands of LinkedIn Learning courses Flexible working opportunities Maternity and Paternity leave Peer recognition program Career development programs Ready to apply? Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started. Diversity recognizes the ways we differ. Our backgrounds, perspectives, and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.
Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We're on the lookout for a knowledgeable and customer-orientated Network Technician. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation. We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. You'll be a full-time worker in Austin, TX. What you'll be doing: Providing exceptional service to customers Working with Apogee to address end-user and network escalations Working with Apogee to coordinate client activities (e.g., move-in) Responding to emergency outages promptly Monitoring, investigating, and retiring equipment alarms Collaborating with local network partners to address escalated issues/situations (e.g., virus outbreaks) Maintaining own schedule for onsite customer appointments within 24-48 hour SLA Tracking and updating escalation tickets Working with Apogee on customer install activities as needed Seeing that Apogee's policies and end-user agreement are upheld in your perspective region Generating reports as required Attending training events as required Other documentation and administrative duties as requested You'll love this job if this describes you: deeply ingrained self-motivation, technical aptitude, service to others/customers, deliver on service commitments, meet established or agreed upon deadlines, and taking initiative. Important considerations you should review: physical requirements, on-call environment, and travel. What you'll bring: Experience with commercial-grade networking equipment Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts Certifications such as Net+, CCENT, CCNA, CWTS Experience with Cable TV "headend" equipment Associate's Degree in a technical field with 2+ years' experience or Four-year degree in Technology field 2-3 years of help desk or technical support experience 2-3 years of customer support experience About us: At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. Why work with us? We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way. We also offer: Salary: $20-$30 per hour Competitive benefit packages Thousands of LinkedIn Learning courses Flexible working opportunities Maternity and Paternity leave Peer recognition program Career development programs Ready to apply? Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started. Diversity recognizes the ways we differ. Our backgrounds, perspectives, and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.