Alaska Staffing
Customer Service Agent (Station Agent)
Location: Ted Stevens Anchorage International Airport or 305 N Willow St, Kenai, AK 99611 Employer: Kenai Aviation Operations LLC About Us
Kenai Aviation is a family-owned air charter service based in Kenai, Alaska, providing daily scheduled flights between Kenai and Anchorage, private charters, and scenic flight tours. Weve proudly served Alaska since 1961 and continue to build on our legacy of safety, reliability, and outstanding service. Key Responsibilities
As a Station Agent, you are responsible for a variety of operational and customer-facing tasks that are critical to our aviation operations: Passenger Check-In: Process passenger check-ins, ask if the passenger is traveling with any hazardous items, and verify the weight of passengers and their carryons for weight and balance. Cargo Handling: Accept and process luggage, including labeling, and weighing. Ensure proper storage and security of freight during transport. Baggage Handling: Tag, load, and unload luggage from the aircraft, ensuring it is transported safely and efficiently to/from the terminal. Assist passengers with lost or delayed baggage claims. Reservations and Ticketing: Handle walk-up and phone reservations, assist with ticket sales, refunds, and rebook passengers in the event of flight delays or cancellations. Boarding and Deboarding Assistance: Escort passengers to the aircraft, ensure a smooth boarding process, and assist with deplaning upon arrival. Aircraft Ground Operations: Position and remove tail stands, chocks, and other ground equipment as needed. Assist with fueling coordination and liaise with flight crew to ensure on-time departures. Flight Following and Coordination: Track flights using the companys flight following systems, when requested by Flight Coordinators, to ensure on-time arrivals and departures. Communicate updates between the ground crew and the flight team. De-icing Procedures: Complete de-icer training and maintain proficiency in aircraft de-icing procedures during winter operations to ensure safe departures in icy conditions. Apply de-icing fluids as necessary, following established safety protocols and manufacturer guidelines. Forklift Operations: Complete forklift training and maintain proficiency to safely operate forklifts for loading and unloading cargo. Use forklifts for efficient movement of freight to and from the aircraft. Customer Service: Answer passenger inquiries by phone or in-person regarding flight schedules, delays, baggage, and general travel information. Assist with special passenger requests, such as wheelchair assistance or unaccompanied minors, ensuring they have a safe and comfortable journey. Aircraft Interior Maintenance: Clean and prepare the aircraft between flights, wiping down services, trash removal, and buckling seatbelts (King Air). Safety and Compliance: Follow all safety protocols, including handling hazardous materials (HAZMAT) in compliance with FAA guidelines. Ensure all activities on the ramp are conducted safely and within company procedures.
Location: Ted Stevens Anchorage International Airport or 305 N Willow St, Kenai, AK 99611 Employer: Kenai Aviation Operations LLC About Us
Kenai Aviation is a family-owned air charter service based in Kenai, Alaska, providing daily scheduled flights between Kenai and Anchorage, private charters, and scenic flight tours. Weve proudly served Alaska since 1961 and continue to build on our legacy of safety, reliability, and outstanding service. Key Responsibilities
As a Station Agent, you are responsible for a variety of operational and customer-facing tasks that are critical to our aviation operations: Passenger Check-In: Process passenger check-ins, ask if the passenger is traveling with any hazardous items, and verify the weight of passengers and their carryons for weight and balance. Cargo Handling: Accept and process luggage, including labeling, and weighing. Ensure proper storage and security of freight during transport. Baggage Handling: Tag, load, and unload luggage from the aircraft, ensuring it is transported safely and efficiently to/from the terminal. Assist passengers with lost or delayed baggage claims. Reservations and Ticketing: Handle walk-up and phone reservations, assist with ticket sales, refunds, and rebook passengers in the event of flight delays or cancellations. Boarding and Deboarding Assistance: Escort passengers to the aircraft, ensure a smooth boarding process, and assist with deplaning upon arrival. Aircraft Ground Operations: Position and remove tail stands, chocks, and other ground equipment as needed. Assist with fueling coordination and liaise with flight crew to ensure on-time departures. Flight Following and Coordination: Track flights using the companys flight following systems, when requested by Flight Coordinators, to ensure on-time arrivals and departures. Communicate updates between the ground crew and the flight team. De-icing Procedures: Complete de-icer training and maintain proficiency in aircraft de-icing procedures during winter operations to ensure safe departures in icy conditions. Apply de-icing fluids as necessary, following established safety protocols and manufacturer guidelines. Forklift Operations: Complete forklift training and maintain proficiency to safely operate forklifts for loading and unloading cargo. Use forklifts for efficient movement of freight to and from the aircraft. Customer Service: Answer passenger inquiries by phone or in-person regarding flight schedules, delays, baggage, and general travel information. Assist with special passenger requests, such as wheelchair assistance or unaccompanied minors, ensuring they have a safe and comfortable journey. Aircraft Interior Maintenance: Clean and prepare the aircraft between flights, wiping down services, trash removal, and buckling seatbelts (King Air). Safety and Compliance: Follow all safety protocols, including handling hazardous materials (HAZMAT) in compliance with FAA guidelines. Ensure all activities on the ramp are conducted safely and within company procedures.