Guess
Sales Associate
Tanger Outlets Grand Rapids - Factory Position Overview
The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.). Reports To: Store Management
Essential Functions
Customer Experience
Greeting Customers:
Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting. First Impressions:
Create a positive first impression for the customer through an energetic attitude and adherence to dress code. Store Standards:
Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness. Product Information:
Provide customers with current relevant information about the product. Fitting Room Service:
Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale. Cash Wrap Efficiency:
Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database. Customer Appreciation:
Sincerely thank all customers for shopping at GUESS as they exit the store. Cooperation & Dependability
Task Completion:
Satisfactorily complete all duties as assigned by management. Punctuality:
Be punctual and adhere to the designated work schedule. Teamwork:
Be flexible and work well with peers and management to accomplish duties. Policy Adherence:
Follow GUESS Policies and Procedures 100%. Housekeeping:
Perform housekeeping duties as required. Personal Performance
Sales Goals:
Meet or exceed the Sales per Hour (SPH) result as assigned by management. Miscellaneous Responsibilities
Meetings and Functions:
Participate in and attend all store meetings and other related functions. Positive Attitude:
Represent a positive attitude toward the merchandise and the company. Inventory Participation:
Participate in all inventories. Additional Duties:
Assume and complete other duties as assigned by store management. Physical Requirements:
Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts. Job Requirements
Customer Service Skills:
Excellent communication and customer service skills. Retail Experience:
Previous retail experience preferred. Team Player:
Ability to work well in a team-oriented environment. Flexible Schedule:
Ability to work flexible hours, including evenings, weekends, and holidays. Physical Stamina:
Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.
Tanger Outlets Grand Rapids - Factory Position Overview
The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.). Reports To: Store Management
Essential Functions
Customer Experience
Greeting Customers:
Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting. First Impressions:
Create a positive first impression for the customer through an energetic attitude and adherence to dress code. Store Standards:
Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness. Product Information:
Provide customers with current relevant information about the product. Fitting Room Service:
Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale. Cash Wrap Efficiency:
Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database. Customer Appreciation:
Sincerely thank all customers for shopping at GUESS as they exit the store. Cooperation & Dependability
Task Completion:
Satisfactorily complete all duties as assigned by management. Punctuality:
Be punctual and adhere to the designated work schedule. Teamwork:
Be flexible and work well with peers and management to accomplish duties. Policy Adherence:
Follow GUESS Policies and Procedures 100%. Housekeeping:
Perform housekeeping duties as required. Personal Performance
Sales Goals:
Meet or exceed the Sales per Hour (SPH) result as assigned by management. Miscellaneous Responsibilities
Meetings and Functions:
Participate in and attend all store meetings and other related functions. Positive Attitude:
Represent a positive attitude toward the merchandise and the company. Inventory Participation:
Participate in all inventories. Additional Duties:
Assume and complete other duties as assigned by store management. Physical Requirements:
Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts. Job Requirements
Customer Service Skills:
Excellent communication and customer service skills. Retail Experience:
Previous retail experience preferred. Team Player:
Ability to work well in a team-oriented environment. Flexible Schedule:
Ability to work flexible hours, including evenings, weekends, and holidays. Physical Stamina:
Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.