Honeywell
Technical Support Specialist
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++ programming languages. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues. Key Responsibilities Be part of a team that is solving complex technical problems for customers Apply highest standards of customer support Balance systematic analysis with decisiveness Consistently make and execute timely decisions in the face of complexity and/or ambiguity Identify, investigate, troubleshoot, analyze, and resolve technical issues Track requests resolution Debug software defects and analyze source code for proprietary material-handling controls systems Create root cause analysis documents Establish and follow methodologies Develop and share knowledge Provide technical training Suggest enhancements to advance projects Assist product and process certification Develop technical and software improvements Test and implement software changes Present to leadership and external customers Build business acumen while learning to address customers' technical needs This job requires
Benefits of working for Honeywell include a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields. Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems and control systems based on C/C++ programming languages. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues. Key Responsibilities Be part of a team that is solving complex technical problems for customers Apply highest standards of customer support Balance systematic analysis with decisiveness Consistently make and execute timely decisions in the face of complexity and/or ambiguity Identify, investigate, troubleshoot, analyze, and resolve technical issues Track requests resolution Debug software defects and analyze source code for proprietary material-handling controls systems Create root cause analysis documents Establish and follow methodologies Develop and share knowledge Provide technical training Suggest enhancements to advance projects Assist product and process certification Develop technical and software improvements Test and implement software changes Present to leadership and external customers Build business acumen while learning to address customers' technical needs This job requires
Benefits of working for Honeywell include a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields. Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.