Weedmaps
Senior IT Support Engineer (Onsite)Irvine, CA
Weedmaps, Irvine, California, United States, 92713
Senior IT Support Engineer
Senior IT Support Engineer
(Onsite 4-5 days per week onsite in Irvine, CA) As a Senior IT Support Engineer at Weedmaps you will play a critical role in ensuring the seamless operation of our internal IT systems and services across a fast-growing cannabis tech company. You'll lead complex troubleshooting efforts, manage IT related projects, and collaborate with cross-functional teams to deliver scalable and secure IT solutions. This role requires a proactive problem-solver with a strong customer service mindset and the technical depth to support modern workplace environments. You will be responsible for administering SaaS tools (such as Google Workspace, Okta, Slack, and Atlassian), supporting hybrid infrastructure (including cloud-based identity and access systems), and driving IT projects that improve efficiency across the organization. The impact you'll make: Provide guidance and support in resolving complex technical issues. Experience supporting C suite and other VIP clients. Serve as the primary point of contact for the Irvine or relevant office working in office 5 days a week, with duties including but not limited to: On-site support IT lab organization Asset tracking and inventory management Conference room upkeep and development Collaborate with infrastructure teams to fulfill administrative duties and create SOPs including monitoring health, patching, maintenance and optimization of core platforms including but not limited to: Jamf Google Workspace Azure/inTune Automox Slack Jira Partner with the network team and be onsite backup for network infrastructure, troubleshooting, patching, etc. Experience in IT project management, including planning, budgeting, and resource allocation. Manage IT projects from inception to completion, including planning, implementation, and documentation. Evaluate and recommend IT solutions to improve efficiency, productivity, and user satisfaction Develop and maintain IT support policies, procedures, and best practices. Serve as a subject matter expert on IT matters, providing guidance and training to end-users and stakeholders. Collaborate with other departments to identify and address IT needs and requirements. Conduct regular assessments of IT systems and infrastructure, identifying areas for improvement and optimization. Stay informed of emerging technologies and trends in the IT industry, making recommendations for adoption as appropriate. Ensure compliance with relevant regulations and standards, particularly regarding IT security and data privacy in collaboration with infosec and infrastructure teams. Design, maintain and support onboarding efforts for new hires and new hire orientations. Other duties as assigned What you've accomplished: 5-7 years experience in IT support, with a minimum of 3 years in a senior role. In-depth knowledge of IT systems, networks, and infrastructure, with the ability to troubleshoot complex issues. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels. Ability to work well under pressure and manage multiple priorities in a fast-paced environment. Commitment to professional development and staying current with industry developments and best practices. Experience in IT project management, including planning, budgeting, and resource allocation. Bonus Points: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. Strong leadership and team management skills, with the ability to motivate and develop team members. The base pay range for this position is $100,000.00 - $108,000.00 per year. 2025 Benefits for Full-Time, Regular Employees: Physical Health benefits: Medical, Dental & Vision: Employee - employer paid premium 100% Company contribution to a HSA when electing the High Deductible Health Plan For plans that offer coverage to your dependents, you pay a small contribution Mental Health benefits: Free access to CALM app for employees and dependents Employee Training Mental Health seminars and Q&A sessions Basic Life & AD&D - employer paid 1x salary up to $250,000 401(k) Retirement Plan (with employer match contribution) Generous PTO, Paid Sick Leave, and Company Holidays Supplemental, voluntary benefits: Student Loan Repayment/529 Education Savings - including a company contribution FSA (Medical, Dependent, Transit and Parking) Voluntary Life and AD&D Insurance Critical Illness Insurance Accident Insurance Short- and Long-term Disability Insurance Pet Insurance Family planning/fertility Identity theft protection Legal access to a network of attorneys Paid parental leave Why Work at Weedmaps? You get to work at the leading technology company in the cannabis industry You get to play a meaningful role in helping to advance cannabis causes, including helping improve the lives of patients who rely on the benefits of cannabis You get an opportunity to shape the future of the cannabis industry You get to work on challenging issues in a collaborative environment that encourages you to do your best You get to work in a casual and fun environment; no fancy clothes required, but you are free to dress to the nines! Generous PTO and company holidays Numerous opportunities and tools to learn and grow your professional skills Endless opportunities to network and connect with other Weedmappers through speaker series, Employee Resource Groups, happy hours, team celebrations, game nights, and much more! Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race, religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations@weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process. About Weedmaps: WM Technology, Inc.'s mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years. Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers
Senior IT Support Engineer
(Onsite 4-5 days per week onsite in Irvine, CA) As a Senior IT Support Engineer at Weedmaps you will play a critical role in ensuring the seamless operation of our internal IT systems and services across a fast-growing cannabis tech company. You'll lead complex troubleshooting efforts, manage IT related projects, and collaborate with cross-functional teams to deliver scalable and secure IT solutions. This role requires a proactive problem-solver with a strong customer service mindset and the technical depth to support modern workplace environments. You will be responsible for administering SaaS tools (such as Google Workspace, Okta, Slack, and Atlassian), supporting hybrid infrastructure (including cloud-based identity and access systems), and driving IT projects that improve efficiency across the organization. The impact you'll make: Provide guidance and support in resolving complex technical issues. Experience supporting C suite and other VIP clients. Serve as the primary point of contact for the Irvine or relevant office working in office 5 days a week, with duties including but not limited to: On-site support IT lab organization Asset tracking and inventory management Conference room upkeep and development Collaborate with infrastructure teams to fulfill administrative duties and create SOPs including monitoring health, patching, maintenance and optimization of core platforms including but not limited to: Jamf Google Workspace Azure/inTune Automox Slack Jira Partner with the network team and be onsite backup for network infrastructure, troubleshooting, patching, etc. Experience in IT project management, including planning, budgeting, and resource allocation. Manage IT projects from inception to completion, including planning, implementation, and documentation. Evaluate and recommend IT solutions to improve efficiency, productivity, and user satisfaction Develop and maintain IT support policies, procedures, and best practices. Serve as a subject matter expert on IT matters, providing guidance and training to end-users and stakeholders. Collaborate with other departments to identify and address IT needs and requirements. Conduct regular assessments of IT systems and infrastructure, identifying areas for improvement and optimization. Stay informed of emerging technologies and trends in the IT industry, making recommendations for adoption as appropriate. Ensure compliance with relevant regulations and standards, particularly regarding IT security and data privacy in collaboration with infosec and infrastructure teams. Design, maintain and support onboarding efforts for new hires and new hire orientations. Other duties as assigned What you've accomplished: 5-7 years experience in IT support, with a minimum of 3 years in a senior role. In-depth knowledge of IT systems, networks, and infrastructure, with the ability to troubleshoot complex issues. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels. Ability to work well under pressure and manage multiple priorities in a fast-paced environment. Commitment to professional development and staying current with industry developments and best practices. Experience in IT project management, including planning, budgeting, and resource allocation. Bonus Points: Bachelor's degree in Information Technology, Computer Science, or related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. Strong leadership and team management skills, with the ability to motivate and develop team members. The base pay range for this position is $100,000.00 - $108,000.00 per year. 2025 Benefits for Full-Time, Regular Employees: Physical Health benefits: Medical, Dental & Vision: Employee - employer paid premium 100% Company contribution to a HSA when electing the High Deductible Health Plan For plans that offer coverage to your dependents, you pay a small contribution Mental Health benefits: Free access to CALM app for employees and dependents Employee Training Mental Health seminars and Q&A sessions Basic Life & AD&D - employer paid 1x salary up to $250,000 401(k) Retirement Plan (with employer match contribution) Generous PTO, Paid Sick Leave, and Company Holidays Supplemental, voluntary benefits: Student Loan Repayment/529 Education Savings - including a company contribution FSA (Medical, Dependent, Transit and Parking) Voluntary Life and AD&D Insurance Critical Illness Insurance Accident Insurance Short- and Long-term Disability Insurance Pet Insurance Family planning/fertility Identity theft protection Legal access to a network of attorneys Paid parental leave Why Work at Weedmaps? You get to work at the leading technology company in the cannabis industry You get to play a meaningful role in helping to advance cannabis causes, including helping improve the lives of patients who rely on the benefits of cannabis You get an opportunity to shape the future of the cannabis industry You get to work on challenging issues in a collaborative environment that encourages you to do your best You get to work in a casual and fun environment; no fancy clothes required, but you are free to dress to the nines! Generous PTO and company holidays Numerous opportunities and tools to learn and grow your professional skills Endless opportunities to network and connect with other Weedmappers through speaker series, Employee Resource Groups, happy hours, team celebrations, game nights, and much more! Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race, religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. Applicants are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations@weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process. About Weedmaps: WM Technology, Inc.'s mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years. Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers