Wisconsin Staffing
^IVR Computer Telephony Integration Developer
Wisconsin Staffing, Milwaukee, Wisconsin, United States, 53244
Accenture Flex Sr. Technical Analyst
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities
Sr. Technical Analyst: Contact Centers' Technical Operations, Process, Enhancements Development utilizing Genesys Framework and Tools, Routing Development SME. Also Production Support Activities including Coverage, Incident & Problem Management, and Root Cause Analysis. Genesys Certified utilizing Genesys Frameworks, Genesys Cloud Architect, utilizing API's. Enhancement Development and Validation Work on Change Control Requests driven by the different Contact Center Business Teams Work on Requests for Service (RFS) for Operational Changes which requires immediate attention as part of the Day-to-Day Contact Centers' run of the Business Responding and Resolving escalated issues that are reported as Major Incident Issues by Operations Command Center This role will require some on-call work, shift work, and overtime when needed during Monday through Friday, including some Holidays. Weekend work will be limited. Basic Qualifications
Minimum 5+ years of experience with Genesys Frameworks Minimum 3+ years of experience with Genesys On-Premise Minimum 6+ years of experience with Genesys Cloud Minimum 3+ years of experience with API Integrations with Genesys HS Diploma / GED Preferred Preferred Qualifications
Bachelor's or Associate's Certifications on various Genesys Platforms Communication/Liaison working with Genesys Technical Account Manager (TAM) Knowledge of vertical expertise as well as horizontal expertise involving all the integration points end-to-end for this solution Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below. California $58.50 to $68.50 Colorado $58.50 to $68.50 District of Columbia $58.50 to $68.50 Illinois $58.50 to $68.50 Minnesota $58.50 to $68.50 Maryland $58.50 to $68.50 New York/New Jersey $58.50 to $68.50 Washington $58.50 to $68.50 We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities
Sr. Technical Analyst: Contact Centers' Technical Operations, Process, Enhancements Development utilizing Genesys Framework and Tools, Routing Development SME. Also Production Support Activities including Coverage, Incident & Problem Management, and Root Cause Analysis. Genesys Certified utilizing Genesys Frameworks, Genesys Cloud Architect, utilizing API's. Enhancement Development and Validation Work on Change Control Requests driven by the different Contact Center Business Teams Work on Requests for Service (RFS) for Operational Changes which requires immediate attention as part of the Day-to-Day Contact Centers' run of the Business Responding and Resolving escalated issues that are reported as Major Incident Issues by Operations Command Center This role will require some on-call work, shift work, and overtime when needed during Monday through Friday, including some Holidays. Weekend work will be limited. Basic Qualifications
Minimum 5+ years of experience with Genesys Frameworks Minimum 3+ years of experience with Genesys On-Premise Minimum 6+ years of experience with Genesys Cloud Minimum 3+ years of experience with API Integrations with Genesys HS Diploma / GED Preferred Preferred Qualifications
Bachelor's or Associate's Certifications on various Genesys Platforms Communication/Liaison working with Genesys Technical Account Manager (TAM) Knowledge of vertical expertise as well as horizontal expertise involving all the integration points end-to-end for this solution Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below. California $58.50 to $68.50 Colorado $58.50 to $68.50 District of Columbia $58.50 to $68.50 Illinois $58.50 to $68.50 Minnesota $58.50 to $68.50 Maryland $58.50 to $68.50 New York/New Jersey $58.50 to $68.50 Washington $58.50 to $68.50 We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.