Program and Project Development Senior Business Analyst

Salary: $93,804.00 - $123,084.00 AnnuallyLocation : Olympia, WAJob Type: .REGULAR: Full-TimeRemote Employment: Flexible/HybridJob Number: 2025-46Division: Court Services DivisionOpening Date: 07/25/2025Closing Date: 8/7/2025 11:59 PM Pacific Position ProfileThe Administrative Office of the Courts (AOC) is seeking a highly motivated and qualified individual to take on the role as our next Senior Business Analyst. This is a senior professional level job that is a key contributor in applying advanced knowledge of a wide-range of court business and technology principles, concepts and practices through extensive experience and skills in applying this knowledge to complex projects. This position also works independently on all levels of an assignment and provides mentoring, training and guidance to other business analysts on how to perform the functions as a business analysts. Coordinates and oversee the work of other business analysis staff as it relates to a specific project.Reporting to the Associate Director within the Court Services Division (CSD), this senior-level business analysis professional coordinates business analysis activities for court business and technology needs for the court and the AOC. This position also provides a comprehensive and advanced understanding of the court business perspective and customer experience to identify and develop solutions for business needs. This senior-level business analyst will be viewed as an expert on the process and best practices for conducting requirement practices at the AOC. Washington Courts Employment OpportunityAdministrative Office of the CourtsSenior Business AnalystProgram and Project DevelopmentCourt Services DivisionOur Mission: Advance the efficient and effective operation of the Washington Judicial System.The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.POSITION DETAILSJob #: 2025-46Status: Regular, Full-Time Location: Olympia, WashingtonSalary: Range 72: $93,804 - $123, 084 per year (DOQ). Opens: July 25, 2025Closes: August 7, 2025. Candidates are encouraged to apply early. AOC reserves the right to close the recruitment at any time but no sooner than seven days after posting.WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATIONAOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to an interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.This position requires you to be in the office at least one (1) day per week. Duties and ResponsibilitiesSome of the duties you will perform are:Provides input and decision making to a specific line of business for the agency.Provides a comprehensive and advanced understanding of the court business perspective and customer experience to identify and develop solutions for business needs.Translates court business strategy into detailed business requirements, priorities and use cases.Translates complex business processes and technical needs to others.Completes complex tasks using advanced knowledge and skill, including developing new processes and working with internal and external customers and stakeholders.Improves court business processes and focuses on broader court and technology issues.Analyzes data and leads projects that rely on the specific type of expertise.Builds awareness and understanding and creates buy-in for the line of business vision both internally and with key external partners.Scopes and prioritizes activities based on business and court customer impact.Maintain relationships and partnerships with court customers, justice partners and vendors. Transforms and improves court business processes through collaboration with the court community to determine statewide business needs and establish local configurations for technology systems.Collaborates with the CSD and other lines of businesses across the agency for shared vision and strategic planning purposes.Works closely with Information Services Division (ISD) to deliver services to courts and Washington citizens.Provides input to Project Managers in the development and formulation of project deliverables, tasks and schedules.Provides guidance and leads the work of the business analysts associated with the line of business and provides feedback and counsel to improve efficiency and effectiveness. Provides basic training for assigned duties, instructs and monitors work product and quality, resolves procedure or workflow conflicts, and informs and provides input to management regarding needs, issues or concerns. Has full authority to plan, prioritize and handle all duties within the assigned area of responsibility.Represents the agency in events, conferences, etc.Performs other work as assigned. Qualifications and CredentialsA Bachelor's degree in court administration, computer science, criminal justice, business administration, public administration or closely allied field; ANDSeven (7) years of combined experience in business analysis, business process management, court administration, requirements engineering, systems analysis, IT project involvement, or systems integration.A combination of education and experience demonstrating a working knowledge of the duties, responsibilities and competencies of the Senior Business Analyst may substitute for qualifications listed.THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIESInterpersonal skills to work across boundaries and to establish and maintain effective and collaborative working relationships with co-workers, management, customers and others.Senior and expert-level business analysis and communication skills.Strong problem-solving skills with the ability to troubleshoot malfunctions and failures of highly complex applications and systems.Provides consistent application of advanced knowledge and is a skilled and experienced business analysis practitioner.Work effectively with cross functional teams in a matrix organization.Guide, mentor and coordinate business analysis staff with their work, time, and resources to accomplish goals and objectives; ability to accurately assess resources needed to carry out planned actions.Ability to effectively communicate both orally and in writing with a varied and diverse audience.Ability to understand customer expectations and deliver work products meeting those expectations.Ability to analyze highly complex, high visible technical issues and requests, presenting concise, relevant, and well-documented findings in alignment with industry best practice as well as internal policy and procedures.Ability to independently develop and maintain process standards for system and business requirements and documentation in the Software Development Lifecycle (SDLC) processes such as Waterfall, Agile or other methodologies and processes.Ability to develop and lead requirement elicitation and documentation standards in Agile and Waterfall development environments.Ability to earn trust, respect, and confidence of coworkers, customers through the use of objectives, timelines, action plans and solutions.Ability to identify, analyze and resolve problems in a consultative manner bringing problems together with recommendations for solutions.Ability to think critically, exercise judgment and make sound decisions and recommendations consistent with project and/or organizational objectives.Prioritize and adjust priorities within workload assignments based on business need and/or direction from senior staff or management.Ability to self-initiate, achieve excellent results with little need for direct oversight.Knowledge/understanding of the overall impact of the enterprise such that they can independently deal with high risk, high profile initiatives impacting services.Ability to understand the overall impact and interconnections of the AOC system infrastructure.Knowledge of organizational business processes, computer applications, operating systems, and current technologies available to facilitate product and service delivery to customers.Ability to collaborate with subject matter experts and project team to implement the business vision by analyzing and negotiating tradeoffs between usability and performance needs.Ability to exercise judgment and make timely and sound, strategic decisions and recommendations consistent with organizational objectives. Knowledge and understanding of the interaction and mission of interested groups, boards, committees & judicial staff regarding services/support provided by AOCConsistent demonstration of AOC Values - Integrity, Teamwork, Customer Service, Honesty, Communication, Respect, Accountability and Trust. Supplemental InformationIMPORTANT: To be considered for this position, you MUST include the following:Completed online application.Current Resume.Letter of Interest describing how you meet the specific qualifications for the position.IMPORTANT INFORMATIONThe workweek may fluctuate depending on workload or agency needs.Overnight travel may be required based on business needs.This position is not overtime eligible.The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov. The Washington State Administrative Office of the Courts does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.We are a team-oriented culture, and a balance of family and work-life in a wonderful community. We offer a family-friendly package of pay, benefits, paid time off, and workplace opportunities to help you get the most out of your career and life.Our compensation plan includes: Health, Dental, and Vision Plans Retirement Plan Options Deferred Compensation Plan Paid Time Off (Vacation, Sick Leave and Holidays) Paid Basic Life Insurance Policy and Long Term Disability Insurance Employee Assistance Program Flexible Spending Account and Dependent Care Assistance Program Public Service Loan ForgivenessPart-time employees will receive benefits on a pro-rated basis.To learn more details about all we have to offer, visit the benefits page at 01 Do you possess a Bachelor's degree in court administration, computer science, criminal justice, business administration, public administration or closely allied field? Yes No 02 Do you possess at least seven (7) years' combined experience in business analysis, business process management, court administration, requirements engineering, systems analysis, IT project involvement, or systems integration Yes No 03 Please describe your education and experience in regard to the qualifications of this position. 04 This position requires working onsite at least one (1) day per week at the AOC office in Olympia, Washington. Are you still interested in applying for this position? Yes No Required Question