Delivery Specialist- Silver Springs, MD

Delivery Specialist

At TireHub we move more than tires we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers because they're at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes to challenges, to each other, and to getting it done right. The Delivery Specialist (DS) is responsible for servicing customers based on their orders, by delivering tires to existing customers that are not readily/easily serviced from TireHub Logistics Centers (TLCs). The DS will collaborate with their TLC Leader or Area Operations Leader (AOL) and Customer Service Specialist to maintain and enhance these customer relationships. The DS must effectively service all existing assigned customers. This role reports to the TireHub Logistic Center (TLC) Leader or AOL, and is assigned to a TLC, but works remotely. The individual must exhibit the following core TireHub commitments: Approachable Adventurous Relentless Speedy Role Specifics: Delivery Service (up to 85%) Vehicle Maintenance (5%) Customer Service (5%) Other assigned tasks (up to 5%) The DS: Communicates effectively with customers and TLCs to coordinate inventory requirement back to leadership, inventory, according to customer requests, new or special tire inventory and current market trends. Conducts daily route deliveries and visits to customers and build rapport with key decision makers, ensure quality standards, and pro-actively solve customer concerns. Loads, unloads, inspects, and records tires on TireHub vehicles for delivery to and from customers. Verifies the accuracy of tire selection, packing, weighting, marking, and counting for customer orders. Ensures adherence to safety protocols during tire handling, including proper loading unloading, stacking, and restacking. Maintains assigned vehicle is in good mechanical condition and ensures safe operation of TireHub vehicles. Conducts pre-trip vehicle inspections at the beginning of each workday and promptly reports any operational issues or mechanical defects to TLC Leadership or designated employee. Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules, as assigned. Completes all the necessary driver and vehicle maintenance logs, on a regular basis. Ensures compliance with all TireHub policies and procedures, as well as Federal Motor Carrier Safety Administration (FMCSA). Records all working hours accurately, and reviews/approves weekly timesheet by close of business on final day worked each week. Notifies TLC Leader/AOL of any timesheet errors or discrepancies for daily correction. Acknowledges and collects data on customer account issues and service concerns and escalates immediately to the customer service team/TLC Leader/AOL of issues for a resolution. Collects Proof of Delivery (POD) from customers. Collects payments from customers for merchandise delivered on a Cash on Delivery (COD) basis. Competencies: Optimizes Work Processes Manages Ambiguity Drives Results Collaborates Experience: High School Diploma or equivalent. 1 year of general work experience. Must have a valid driver's license. Must have at least 3 years of driving history, with a valid driver's license (does not include driver's permit). Must be 21 years old or older. Required Knowledge, Skills, and Abilities: Demonstrate excellent interpersonal, customer service, communication (written and verbal) skills. Ability to load/unload outbound inventory accurately and efficiently in delivery vehicles. Ability to safely drive TireHub vehicles to distribute tires to customer locations. Multitask in a fast-paced environment. Follow traffic rules and regulations by safely driving TireHub vehicles to deliver tires to customer locations. Depending on location, may be required to qualify and maintain a commercial motor vehicle (CMV) medical card. Work independently and as part of a team. Familiarity with Manifest, GPS, and Navigation systems. Must be able to maintain a forklift certification. Must be able to maintain a valid driver's license. Good mathematical skills. Excellent Organizational skills. Working Conditions: Required to lift, pull, push, and/or move tires/inventory (up to 50 lbs. or greater with or without mechanical assistance following standard operating and safety procedures) as needed. Employee is regularly required to stand, sit, walk, kneel, bend, crawl, climb and balance. Employee is required to assist in the moving, lifting, and placement of advertising displays in furtherance of sales functions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Employee is exposed to moving mechanical parts and outside weather conditions. Noise level in the work environment is usually moderate. Employee must be able to work Monday-Saturday, during operations business hours. A company-provided van will be assigned for work-related purposes. Employees may be required to park the vehicle at their residence when not in use. Employees must ensure they have a secure and appropriate space available for parking. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities