ChargeAfter
As a Tier 4 Support Engineer at ChargeAfter, youll play a crucial role in troubleshooting complex technical cases in production environments, working closely with development teams, support teams, and external clients. You'll own escalations end-to-end, provide expert consultation, monitor financial applications, and contribute to our knowledge base. This role also involves mentoring support team members and becoming a subject matter expert in ChargeAfters financing business, APIs, and integration points.
Responsibilities
Perform deep investigation and troubleshooting to resolve technical cases identified in production environments Provide technical support by owning escalations from the start to the resolution Work closely with development teams, support teams, business and external clients Provide consultation and analysis services to technical and non-technical staff Be responsible for monitoring financial applications in a production environment using technical tools Contribute to the ChargeAfter Knowledge Base by identifying common issues and managing the knowledge Help coach and mentor other support team members Become a subject matter expert in the ChargeAfter financing business flow, Integration points, APIs, and the correlation between them Work Hours: Ability to work Monday to Friday in a shift mode: 8 AM till 3 PM / 4 PM til 12 PM EST Ability to provide support during off hours when required Requirements
Bachelors technology degree from a recognized institution, or equivalent experience 5+ years of experience in similar positions Background in software development or QA - Must Experience with cloud platforms (AWS, Azure, GCP) - Must knowledge of databases (MongoDB) and data structures - Must Familiarity with REST API structure - An advantage Experience in technical troubleshooting, debugging tools, logs, and monitoring systems (e.g. Grafana, Prometheus, Elastic) - Must Ability to work independently under pressure in a fast-paced environment Mother tongue or advanced level of English, with both written and spoken communication skills Strong leadership and collaboration skills You are: Self-motivated with a strong work ethic whos passionate about clients Strong sense of ownership and can-do approach Interest in financial markets, Fintech technology in multiple channels (eComm, Instore, and so on) Able to work independently and with others, as part of an international team ChargeAfter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, or disability status. NYC Posting: In accordance with New York City Local Law 32, the expected salary for this role is between $100,000-$130,000. This role may be eligible for additional compensation in the form of bonuses and/or stock options. All offers to candidates will be based on a variety of factors, including but not limited to a candidates individual experience, skill set, background and other business and organizational needs. #J-18808-Ljbffr
Perform deep investigation and troubleshooting to resolve technical cases identified in production environments Provide technical support by owning escalations from the start to the resolution Work closely with development teams, support teams, business and external clients Provide consultation and analysis services to technical and non-technical staff Be responsible for monitoring financial applications in a production environment using technical tools Contribute to the ChargeAfter Knowledge Base by identifying common issues and managing the knowledge Help coach and mentor other support team members Become a subject matter expert in the ChargeAfter financing business flow, Integration points, APIs, and the correlation between them Work Hours: Ability to work Monday to Friday in a shift mode: 8 AM till 3 PM / 4 PM til 12 PM EST Ability to provide support during off hours when required Requirements
Bachelors technology degree from a recognized institution, or equivalent experience 5+ years of experience in similar positions Background in software development or QA - Must Experience with cloud platforms (AWS, Azure, GCP) - Must knowledge of databases (MongoDB) and data structures - Must Familiarity with REST API structure - An advantage Experience in technical troubleshooting, debugging tools, logs, and monitoring systems (e.g. Grafana, Prometheus, Elastic) - Must Ability to work independently under pressure in a fast-paced environment Mother tongue or advanced level of English, with both written and spoken communication skills Strong leadership and collaboration skills You are: Self-motivated with a strong work ethic whos passionate about clients Strong sense of ownership and can-do approach Interest in financial markets, Fintech technology in multiple channels (eComm, Instore, and so on) Able to work independently and with others, as part of an international team ChargeAfter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, or disability status. NYC Posting: In accordance with New York City Local Law 32, the expected salary for this role is between $100,000-$130,000. This role may be eligible for additional compensation in the form of bonuses and/or stock options. All offers to candidates will be based on a variety of factors, including but not limited to a candidates individual experience, skill set, background and other business and organizational needs. #J-18808-Ljbffr