Guess
Sales Associate
Pocono Premium Outlets - Factory Position Overview
The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.). Reports To: Store Management
Essential Functions
Customer Experience
Greeting Customers
Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting. First Impressions
Create a positive first impression for the customer through an energetic attitude and adherence to dress code. Store Standards
Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness. Product Information
Provide customers with current relevant information about the product. Fitting Room Service
Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale. Cash Wrap Efficiency
Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database. Customer Appreciation
Sincerely thank all customers for shopping at GUESS as they exit the store. Cooperation & Dependability
Task Completion
Satisfactorily complete all duties as assigned by management. Punctuality
Be punctual and adhere to the designated work schedule. Teamwork
Be flexible and work well with peers and management to accomplish duties. Policy Adherence
Follow GUESS Policies and Procedures 100%. Housekeeping
Perform housekeeping duties as required. Personal Performance
Sales Goals
Meet or exceed the Sales per Hour (SPH) result as assigned by management. Miscellaneous Responsibilities
Meetings and Functions
Participate in and attend all store meetings and other related functions. Positive Attitude
Represent a positive attitude toward the merchandise and the company. Inventory Participation
Participate in all inventories. Additional Duties
Assume and complete other duties as assigned by store management. Physical Requirements
Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts. Job Requirements
Customer Service Skills
Excellent communication and customer service skills. Retail Experience
Previous retail experience preferred. Team Player
Ability to work well in a team-oriented environment. Flexible Schedule
Ability to work flexible hours, including evenings, weekends, and holidays. Physical Stamina
Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.
Pocono Premium Outlets - Factory Position Overview
The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.). Reports To: Store Management
Essential Functions
Customer Experience
Greeting Customers
Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting. First Impressions
Create a positive first impression for the customer through an energetic attitude and adherence to dress code. Store Standards
Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness. Product Information
Provide customers with current relevant information about the product. Fitting Room Service
Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale. Cash Wrap Efficiency
Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database. Customer Appreciation
Sincerely thank all customers for shopping at GUESS as they exit the store. Cooperation & Dependability
Task Completion
Satisfactorily complete all duties as assigned by management. Punctuality
Be punctual and adhere to the designated work schedule. Teamwork
Be flexible and work well with peers and management to accomplish duties. Policy Adherence
Follow GUESS Policies and Procedures 100%. Housekeeping
Perform housekeeping duties as required. Personal Performance
Sales Goals
Meet or exceed the Sales per Hour (SPH) result as assigned by management. Miscellaneous Responsibilities
Meetings and Functions
Participate in and attend all store meetings and other related functions. Positive Attitude
Represent a positive attitude toward the merchandise and the company. Inventory Participation
Participate in all inventories. Additional Duties
Assume and complete other duties as assigned by store management. Physical Requirements
Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts. Job Requirements
Customer Service Skills
Excellent communication and customer service skills. Retail Experience
Previous retail experience preferred. Team Player
Ability to work well in a team-oriented environment. Flexible Schedule
Ability to work flexible hours, including evenings, weekends, and holidays. Physical Stamina
Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.