Cobb Technologies
System Support Specialist
Are you a tech-savvy problem-solver with a passion for system support and collaboration? Join our team as a Customer Solutions Specialist in Glen Allen, VA, where you'll play a key role in driving the success of our Embedded Knowledge Management (EKM) remote monitoring program. In this role, you'll oversee the setup, coordination, and management of print devices. Working closely with Sales, you'll initiate remote assessments, handle automated supply replenishments, and ensure smooth installations. You'll use industry-leading tools like HP Smart Device Services, Canon, and Konica Minolta integrations, along with predictive analytics to monitor fleet health and ensure optimal performance. Key Responsibilities: System Support: Serve as the primary point of contact for EKM installations and remote monitoring setups, ensuring seamless execution and timely resolution of any issues.
Collaboration: Work closely with Sales, Device Management (DM), and MAPS teams to initiate remote assessments, onboard devices, and facilitate automated supply replenishments.
Monitoring & Reporting: Use EKM software tools to monitor fleet health, track device life counts, error codes, supply levels, and performance indicators. Generate automated reports and trigger alerts as needed.
Supply Chain Management: Monitor supply levels for Canon and Konica Minolta devices, proactively initiating shipments based on predictive insights and predefined thresholds.
Account Management: Coordinate with vendors (HP, Supplies Network) and internal teams to ensure smooth operations and maintain up-to-date resources, sales forms, and security documentation.
Documentation Management: Maintain accurate, accessible records of all EKM resources, ensuring proper storage and sharing of tools, guidelines, and vendor-related collateral.
What sets us apart? We're a family-owned company that values respect, innovation, and collaboration. We support our team members' growth with clear career advancement paths and celebrate every milestone. Plus, through our nonprofit Imprint, we give back to local youth, making an impact beyond just the office. Core Requirements: Proven experience in system support and account management.
Strong collaboration skills with both internal teams and external vendors.
A passion for technology and a drive for continuous improvement.
Excellent communication and organizational abilities.
Why You'll Love Working Here: Competitive pay with plenty of room for career growth.
Comprehensive benefits including healthcare and retirement plans.
Career development programs and internal promotions.
Recognition for your hard work and contributions.
Community involvement through our nonprofit Imprint.
If you're looking for a dynamic role where your system support skills will shine and collaboration is key to success, we want to hear from you! Apply now and make your mark with us!
Are you a tech-savvy problem-solver with a passion for system support and collaboration? Join our team as a Customer Solutions Specialist in Glen Allen, VA, where you'll play a key role in driving the success of our Embedded Knowledge Management (EKM) remote monitoring program. In this role, you'll oversee the setup, coordination, and management of print devices. Working closely with Sales, you'll initiate remote assessments, handle automated supply replenishments, and ensure smooth installations. You'll use industry-leading tools like HP Smart Device Services, Canon, and Konica Minolta integrations, along with predictive analytics to monitor fleet health and ensure optimal performance. Key Responsibilities: System Support: Serve as the primary point of contact for EKM installations and remote monitoring setups, ensuring seamless execution and timely resolution of any issues.
Collaboration: Work closely with Sales, Device Management (DM), and MAPS teams to initiate remote assessments, onboard devices, and facilitate automated supply replenishments.
Monitoring & Reporting: Use EKM software tools to monitor fleet health, track device life counts, error codes, supply levels, and performance indicators. Generate automated reports and trigger alerts as needed.
Supply Chain Management: Monitor supply levels for Canon and Konica Minolta devices, proactively initiating shipments based on predictive insights and predefined thresholds.
Account Management: Coordinate with vendors (HP, Supplies Network) and internal teams to ensure smooth operations and maintain up-to-date resources, sales forms, and security documentation.
Documentation Management: Maintain accurate, accessible records of all EKM resources, ensuring proper storage and sharing of tools, guidelines, and vendor-related collateral.
What sets us apart? We're a family-owned company that values respect, innovation, and collaboration. We support our team members' growth with clear career advancement paths and celebrate every milestone. Plus, through our nonprofit Imprint, we give back to local youth, making an impact beyond just the office. Core Requirements: Proven experience in system support and account management.
Strong collaboration skills with both internal teams and external vendors.
A passion for technology and a drive for continuous improvement.
Excellent communication and organizational abilities.
Why You'll Love Working Here: Competitive pay with plenty of room for career growth.
Comprehensive benefits including healthcare and retirement plans.
Career development programs and internal promotions.
Recognition for your hard work and contributions.
Community involvement through our nonprofit Imprint.
If you're looking for a dynamic role where your system support skills will shine and collaboration is key to success, we want to hear from you! Apply now and make your mark with us!