Montana Staffing
Job Opportunity At Montana Technological University
Montana Technological University provides a comprehensive benefits package for all eligible positions that includes health, dental and vision insurance, mandatory retirement plan with employer contribution, partial tuition waiver, and a wellness program. Applications received by July 20, 2025 will be guaranteed full review and consideration. Applications received after that date may be considered until an adequate applicant pool has been established. Duties
Under the direction of the Chief Information Officer, the Computer Systems Analyst/Help Desk Supervisor is responsible for the development and maintenance of custom database applications using Microsoft Access, oversight of the local data warehouse using SQL Server, and timely response to a wide range of IT support requests. This position also administers the campus ticketing system, supports end-users including faculty, staff, and students both online and in person, and oversees testing and implementation of upgrades for the Learning Management System (Canvas) and ticketing system. Additionally, the role includes supervision, training, and support of the centralized IT Help Desk and its student staff. - Provide one-on-one support and training for end-users on systems such as the ticketing system (TeamDynamix), Canvas, wireless connectivity, and account/password management. - Administer and configure the Learning Management System (Canvas), including settings, modules, templates, and visual elements. - Test and evaluate new releases and feature updates to Canvas and the ticketing system. - Stay current with evolving technologies, including new features in TeamDynamix, Canvas, and Microsoft Access. - Maintain and develop operational and analytical reports as needed. - Migrate existing Microsoft Access databases to Power BI and SharePoint Lists where possible. - Design, document, and develop software applications and databases based on user requirements; ensure thorough testing and validation of results. - Identify and resolve data inconsistencies within student services systems. - Maintain a strong working knowledge of the Student Information System (Banner), including its data structure and integration points. - Administer and maintain the SQL Server Data Warehouse, including user security and access controls. - Develop and maintain data integrations using SQL Server Integration Services (SSIS). - Collaborate with IT staff and the Center for Academic Innovation to enhance student support services. - Maintain clear documentation for all developed software applications and databases. - Supervise, hire, train, and schedule student workers for the IT Help Desk. - Provide backup support for IT Help Desk operations and assist with broader IT system-related issues. - Demonstrate strong verbal and written communication skills to effectively support users and coordinate with colleagues.
Montana Technological University provides a comprehensive benefits package for all eligible positions that includes health, dental and vision insurance, mandatory retirement plan with employer contribution, partial tuition waiver, and a wellness program. Applications received by July 20, 2025 will be guaranteed full review and consideration. Applications received after that date may be considered until an adequate applicant pool has been established. Duties
Under the direction of the Chief Information Officer, the Computer Systems Analyst/Help Desk Supervisor is responsible for the development and maintenance of custom database applications using Microsoft Access, oversight of the local data warehouse using SQL Server, and timely response to a wide range of IT support requests. This position also administers the campus ticketing system, supports end-users including faculty, staff, and students both online and in person, and oversees testing and implementation of upgrades for the Learning Management System (Canvas) and ticketing system. Additionally, the role includes supervision, training, and support of the centralized IT Help Desk and its student staff. - Provide one-on-one support and training for end-users on systems such as the ticketing system (TeamDynamix), Canvas, wireless connectivity, and account/password management. - Administer and configure the Learning Management System (Canvas), including settings, modules, templates, and visual elements. - Test and evaluate new releases and feature updates to Canvas and the ticketing system. - Stay current with evolving technologies, including new features in TeamDynamix, Canvas, and Microsoft Access. - Maintain and develop operational and analytical reports as needed. - Migrate existing Microsoft Access databases to Power BI and SharePoint Lists where possible. - Design, document, and develop software applications and databases based on user requirements; ensure thorough testing and validation of results. - Identify and resolve data inconsistencies within student services systems. - Maintain a strong working knowledge of the Student Information System (Banner), including its data structure and integration points. - Administer and maintain the SQL Server Data Warehouse, including user security and access controls. - Develop and maintain data integrations using SQL Server Integration Services (SSIS). - Collaborate with IT staff and the Center for Academic Innovation to enhance student support services. - Maintain clear documentation for all developed software applications and databases. - Supervise, hire, train, and schedule student workers for the IT Help Desk. - Provide backup support for IT Help Desk operations and assist with broader IT system-related issues. - Demonstrate strong verbal and written communication skills to effectively support users and coordinate with colleagues.