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Help Desk Analyst III
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Jobs via Dice 1 day ago Be among the first 25 applicants Join to apply for the
Help Desk Analyst III
role at
Jobs via Dice Description
We are looking for an experienced Help Desk Analyst III to join our team in San Diego, California. In this role, you will provide advanced technical support, oversee IT systems reliability, and handle escalated issues while contributing to strategic IT projects. This position is critical in maintaining secure and efficient operations across multiple locations, requiring a proactive approach to system management and user support. Description
We are looking for an experienced Help Desk Analyst III to join our team in San Diego, California. In this role, you will provide advanced technical support, oversee IT systems reliability, and handle escalated issues while contributing to strategic IT projects. This position is critical in maintaining secure and efficient operations across multiple locations, requiring a proactive approach to system management and user support.
Responsibilities:
Deliver advanced technical support for computing devices, data center hardware, and software applications.
Troubleshoot and resolve escalated issues from Tier 1 support to ensure seamless operations.
Administer user accounts, including the creation, updates, and removal of accounts during onboarding and offboarding processes.
Configure new end-user computer systems and manage related security measures, including system and BIOS updates.
Conduct regular system audits to monitor performance and ensure reliability across IT/IS systems.
Lead IT projects, including hardware and software upgrades, with collaboration from management.
Maintain detailed records of IT assets and manage inventory control efficiently.
Assist in the evaluation and testing of new technologies to assess their suitability for organizational needs.
Support facilities management tasks, including office security and badging.
Ensure compliance with industry security standards and assist with maintaining ISO 27001 certification documentation.
Requirements
Proficiency in Microsoft technologies, including Active Directory, Windows, and Office 365.
Strong knowledge of Cisco technologies, VMware environments, and endpoint security protection.
Demonstrated ability to troubleshoot complex IT environments effectively.
Excellent communication skills to collaborate with teams and conduct IT training.
Familiarity with IT procurement processes and budget management.
Minimum of five years' experience in a technical support role with increasing responsibilities.
Bachelor's degree in Computer Science, Information Systems, or a related field preferred.
Relevant certifications in Cisco, Microsoft, or VMware technologies are highly desirable.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
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Information Technology Industries
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Solana Beach, CA . Solana Beach, CA $80,000.00-$85,000.00 2 days ago Operations / IT Help Desk Support Analyst
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Help Desk Analyst III
role at
Jobs via Dice 1 day ago Be among the first 25 applicants Join to apply for the
Help Desk Analyst III
role at
Jobs via Dice Description
We are looking for an experienced Help Desk Analyst III to join our team in San Diego, California. In this role, you will provide advanced technical support, oversee IT systems reliability, and handle escalated issues while contributing to strategic IT projects. This position is critical in maintaining secure and efficient operations across multiple locations, requiring a proactive approach to system management and user support. Description
We are looking for an experienced Help Desk Analyst III to join our team in San Diego, California. In this role, you will provide advanced technical support, oversee IT systems reliability, and handle escalated issues while contributing to strategic IT projects. This position is critical in maintaining secure and efficient operations across multiple locations, requiring a proactive approach to system management and user support.
Responsibilities:
Deliver advanced technical support for computing devices, data center hardware, and software applications.
Troubleshoot and resolve escalated issues from Tier 1 support to ensure seamless operations.
Administer user accounts, including the creation, updates, and removal of accounts during onboarding and offboarding processes.
Configure new end-user computer systems and manage related security measures, including system and BIOS updates.
Conduct regular system audits to monitor performance and ensure reliability across IT/IS systems.
Lead IT projects, including hardware and software upgrades, with collaboration from management.
Maintain detailed records of IT assets and manage inventory control efficiently.
Assist in the evaluation and testing of new technologies to assess their suitability for organizational needs.
Support facilities management tasks, including office security and badging.
Ensure compliance with industry security standards and assist with maintaining ISO 27001 certification documentation.
Requirements
Proficiency in Microsoft technologies, including Active Directory, Windows, and Office 365.
Strong knowledge of Cisco technologies, VMware environments, and endpoint security protection.
Demonstrated ability to troubleshoot complex IT environments effectively.
Excellent communication skills to collaborate with teams and conduct IT training.
Familiarity with IT procurement processes and budget management.
Minimum of five years' experience in a technical support role with increasing responsibilities.
Bachelor's degree in Computer Science, Information Systems, or a related field preferred.
Relevant certifications in Cisco, Microsoft, or VMware technologies are highly desirable.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Help Desk Analyst jobs in
Solana Beach, CA . Solana Beach, CA $80,000.00-$85,000.00 2 days ago Operations / IT Help Desk Support Analyst
Del Mar, CA $85,000.00-$110,000.00 4 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr