Noblesoft Solutions
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Recruitment Lead @ Noblesoft Solutions | Staffing Specialist | Account Management | Go-Getter
this is only open to applicants that are USC/GC No C-C at this time Job Title: End User Support Analyst Duration of project: Long term contract Location: Hybrid Onsite in St. Pete, FL Duties: With the goal of providing superior service, delivers second level technical support via multiple channels including on-site end-user support for hardware, enterprise software and connectivity issues. Resolves escalated incidents requiring analysis and evaluation by consulting with end user and/or completing more complicated tasks. Advanced technical knowledge of the following highly preferred: o Installing, troubleshooting and maintaining computer hardware and software. o Operating systems (OS). o Networking. o Business applications. o Security products. o Financial services applications a plus. Skills: Installs, configures, troubleshoots, and resolves problems on a variety of hardware and software via telephone/remote control access and occasional on-site support. Monitors the call tracking system for new incidents, requests and tasks in addition to troubleshooting and resolving client issues per service level agreements. Provides detailed documentation of activity in the call tracking system. Communicates technical information to a non-technical audience. Completes installations of corporate standard software images. Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user services. Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems. May perform duties as a subject matter expert including updating knowledge management documents and providing trend analysis. Documents product problems and their resolutions in a knowledge database for future reference. Conducts advanced hardware troubleshooting and initiates warranty processes as required. May participate in testing new product releases andor enhancements. May participate in projects requiring cross functional coordination. Will be accountable for carrying on-call phone and responding to calls on a rotating basis. Education: Minimum of a H.S. diploma and three (3) years of relevant experience in a technical helpdesk or other technical support environment required or combination or education, training and experience. B.S. in Computer Science, MIS or related degree preferred. NOTES from the hiring manager: Will be doing End User Support for the client on the following. ServiceNow / GoToAssist / Proprietary Software / Chrome / VPN F5 and Global Protect / Office 365 and Exchange Online. Supporting on-domain and off domain end users. Hardware Break-Fix, with warranty replacements through HP. Software Installation and Support Onboarding of New Associates PC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software. Candidates need to be local to the greater Tampa bay area to work a Hybrid onsite model, no full remote at this time Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Financial Services, Banking, and Investment Banking Referrals increase your chances of interviewing at Noblesoft Solutions by 2x Sign in to set job alerts for User Support Analyst roles.
Tampa, FL $59,084.48-$75,965.76 1 month ago Tampa, FL $56,696.64-$72,895.68 1 month ago L1 Associate Technical Support Specialist (Bi-Lingual)
Tampa, FL $72,895.00-$105,293.00 1 month ago E-Discovery Application Administrator II
Tampa, FL $112,597.33-$152,810.66 1 month ago Tampa, FL $65,800.00-$135,400.00 23 hours ago Enterprise Cloud Applications Administrator
Tampa, FL $69,300.00-$148,800.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
this is only open to applicants that are USC/GC No C-C at this time Job Title: End User Support Analyst Duration of project: Long term contract Location: Hybrid Onsite in St. Pete, FL Duties: With the goal of providing superior service, delivers second level technical support via multiple channels including on-site end-user support for hardware, enterprise software and connectivity issues. Resolves escalated incidents requiring analysis and evaluation by consulting with end user and/or completing more complicated tasks. Advanced technical knowledge of the following highly preferred: o Installing, troubleshooting and maintaining computer hardware and software. o Operating systems (OS). o Networking. o Business applications. o Security products. o Financial services applications a plus. Skills: Installs, configures, troubleshoots, and resolves problems on a variety of hardware and software via telephone/remote control access and occasional on-site support. Monitors the call tracking system for new incidents, requests and tasks in addition to troubleshooting and resolving client issues per service level agreements. Provides detailed documentation of activity in the call tracking system. Communicates technical information to a non-technical audience. Completes installations of corporate standard software images. Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user services. Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems. May perform duties as a subject matter expert including updating knowledge management documents and providing trend analysis. Documents product problems and their resolutions in a knowledge database for future reference. Conducts advanced hardware troubleshooting and initiates warranty processes as required. May participate in testing new product releases andor enhancements. May participate in projects requiring cross functional coordination. Will be accountable for carrying on-call phone and responding to calls on a rotating basis. Education: Minimum of a H.S. diploma and three (3) years of relevant experience in a technical helpdesk or other technical support environment required or combination or education, training and experience. B.S. in Computer Science, MIS or related degree preferred. NOTES from the hiring manager: Will be doing End User Support for the client on the following. ServiceNow / GoToAssist / Proprietary Software / Chrome / VPN F5 and Global Protect / Office 365 and Exchange Online. Supporting on-domain and off domain end users. Hardware Break-Fix, with warranty replacements through HP. Software Installation and Support Onboarding of New Associates PC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software. Candidates need to be local to the greater Tampa bay area to work a Hybrid onsite model, no full remote at this time Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Financial Services, Banking, and Investment Banking Referrals increase your chances of interviewing at Noblesoft Solutions by 2x Sign in to set job alerts for User Support Analyst roles.
Tampa, FL $59,084.48-$75,965.76 1 month ago Tampa, FL $56,696.64-$72,895.68 1 month ago L1 Associate Technical Support Specialist (Bi-Lingual)
Tampa, FL $72,895.00-$105,293.00 1 month ago E-Discovery Application Administrator II
Tampa, FL $112,597.33-$152,810.66 1 month ago Tampa, FL $65,800.00-$135,400.00 23 hours ago Enterprise Cloud Applications Administrator
Tampa, FL $69,300.00-$148,800.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr