Full-Time Patient Account Representative

Job Title: Patient Account Representative Location: 12800 W. Creek Parkway Richmond, Va 23238Company: Hallmark YouthcareJob Summary:The Patient Account Representative is a vital member of our revenue cycle team, responsible for managing patient accounts to ensure accurate billing, collections, and effective communication with patients and healthcare providers. The ideal candidate will demonstrate a commitment to customer service excellence, possess strong analytical skills, and have a detailed understanding of insurance verification, billing regulations, and patient account management.Key Responsibilities:Account Management: - Manage patient accounts by verifying insurance eligibility and coverage, obtaining pre-authorizations, and ensuring accurate billing practices. - Review patient accounts for discrepancies, resolve outstanding balances, and identify any potential billing issues.Billing and Collections: - Prepare and send out billing statements, follow up on outstanding invoices, and facilitate payment collections in accordance with company policies. - Work closely with insurance companies to submit claims, appeal denied claims, and reconcile payments to ensure timely and accurate payment processing.Documentation and Reporting: - Maintain accurate and detailed records of patient interactions, account status, and payment history. - Generate reports regarding accounts receivable, collection trends, and other metrics as required by management.Compliance and Regulations: - Stay informed about healthcare regulations, insurance policies, and compliance requirements to ensure adherence to industry standards. - Assist in audits and provide necessary documentation as requested.Qualifications:Education: - High school diploma or equivalent; Associate's degree in health administration, finance, or related field preferred.Experience: - Minimum of [2-3] years of experience in medical billing, collections, or related field. - Familiarity with healthcare insurance plans and billing procedures.Skills: - Strong analytical and problem-solving skills with a keen attention to detail. - Excellent communication skills, both verbal and written. - Ability to handle sensitive information with confidentiality and professionalism. - Proficient in billing software and Microsoft Office Suite (Excel, Word).Attributes: - Strong organizational skills with the ability to prioritize and manage multiple tasks. - Demonstrated customer service skills and a commitment to patient satisfaction.Work Environment:This position typically operates in an office environment within a healthcare facility. Standard working hours will apply, with some flexibility required to accommodate patient and organizational needs.What We Offer:Competitive salary and benefits package.( 401K Match, Life, Health, Vision, and Dental Insurance)Opportunities for professional development, training, and growth.A supportive and collaborative work environment.The chance to make a difference in the lives of youth.Hallmark Youthcare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.