Water Services Clerk I

Salary : $36,774.40 - $58,760.00 AnnuallyLocation : Huntsville, ALJob Type: Full-TimeJob Number: 2025-00137Department: Water DepartmentOpening Date: 07/31/2025Hiring Manager: Christie Hampton Position Overview This is skilled customer service work which follows well-established procedures. Employees in this class are responsible for the performance of clerical tasks which can be readily learned by training on the job, requiring reasonable judgment in their execution. Detailed instructions are given at the beginning of the work and on subsequent new assignments. However, as employees become familiar with the particular procedures, they may work with independence of action on the more routine aspects of the work. Advice is given to employees on unusual problems and on new assignments by their supervisor. Essential Duties and Responsibilities(All duties listed may not be included in any one position nor does the list include all tasks found in a position of this class.)Interacts with Water Customers in a positive manner dealing with payments, requests for service, leak reports, complaints and other issues.Receives payments and makes entries into billing software. Using billing history, meter readings history and current meter readings, analyze meter usage for unusual activity. Contact customers to discuss unusual activity.Maintains various types of records and files.Answers phone and provides general information, discusses account information with Customers, and records leak or customer complaint information.Assists general public and co-workers performing routine tasks as directed by supervisor.Employee will perform related work as required. Education and Experience Education and Experience Any combination of education and experience equivalent to graduation from a standard high school.Knowledge, Skill, and Ability Skill in the operation of common office appliances, including computer word processing and data entry. Ability to understand and follow oral and written instructions as required. Ability to accurately maintain simple clerical records. Ability to write legibly as required. Ability to maintain effective working relationships with other employees and the general public. Ability to learn assigned clerical tasks readily. Other RequirementsPhysical RequirementsMust be able to communicate effectively.Needs to be able to operate office productivity machinery, such as a calculator, copy machine, and computer printer.The person in this position needs to move about inside the office to access file cabinet, office machinery, etc.Must be able to observe their surroundings.The person in this position frequently communicates in person and on the telephone.Work Schedule 7:00 a.m. - 3:30 p.m.Monday - FridayTo be considered for this position, all applicants must complete the employment application in full. Madison County is an Equal Employment Opportunity Employer that encourages applicants from diverse backgrounds to apply. Madison County is a drug-free workplace and conducts drug and alcohol testingA comprehensive set of benefits is offered for all full-time employees. No benefits are offered to part-time or seasonal employees. Please consult with the Human Resources Department for a full list of benefits. Madison County periodically reviews and when fiscally able, adjusts salary rates and our benefits package to remain competitive in our area. Benefits Summary Healthcare Insurance: Blue Cross of Alabama is administered through the Local Government Health Insurance Plan (LGHIP). Coverage Type Employee'sPremium County's ContributionSingle Coverage Bi-weekly Premium $ 64.00 $ 254.50Family Coverage Bi-weekly Premium $ 155.75 $ 620.05Dental Coverage: Dental coverage is included with LGHIP through Blue Cross and Blue Shield of Alabama. LGHIP manages dental costs and provides enhanced dental benefits using negotiated discounts with in-network dentists. To locate in-network dentists go to www.bcbsal.com. Assuming the services are covered you will normally only be responsible for out of pocket. Life Insurance: Madison County provides $25,000 in life, $25,000 in accidental death and dismemberment and $25,000 line of duty insurance to eligible employees in certified positions.Employee Retirement Plans: Employees are required to participate in the Employees Retirement System, which is a Defined Benefit Plan administered through the Retirement Systems of Alabama (RSA). Participants contribute 5% to 8.5% of their earnings depending on their hire date and classification. Sworn Certified Personnel have an accelerated contribution schedule*Employer contribution percentage is set by the Retirement Systems of Alabama and changes annually. Employee Clinic: Madison County employees and dependents over age 12 may use the Employee Health Clinic for the low co-pay of $15.00 per visit. To be eligible to use the clinic, the employee and dependent must be enrolled in Madison County's health insurance plan as their primary coverage. Voluntary Plans are also available: Additional life Insurance for employee and dependents Flexible spending accounts (healthcare and childcare) Vision InsuranceHolidays, Annual Leave and Sick Leave:*Minimum of 10 holidays per calendar year*Accrue 8 hours of annual leave and 8 hours of sick leave per month01 Have you ever worked in customer service? Yes No 02 If yes...•Was it for a utility or other similar business where work orders areissued and crews dispatched?•Did you perform any billing/payment processing and/or cash handling functions?•Was it for a call center, face to face, or other? (explain if "other") 03 If no, what experience do you have that could be beneficial for a customer service position? 04 Did you include your minimum compensation in the preferences section of the application? If not, please provide this information. Additionally, please note the high end of the salary range (provided on the job description) is given as a reference for what the position tops out at. Required Question