PUBLIC SAFETY DISPATCHER - LATERAL

Salary : $58,531.20 - $79,185.60 AnnuallyLocation : Banning, CAJob Type: Full TimeJob Number: 2024-00031-bDepartment: Police DepartmentDivision: DispatchOpening Date: 05/15/2025Closing Date: Continuous Description Do you enjoy working with a diverse group of people? Do you enjoy serving the public? Do you enjoy being part of a team committed to serving the needs of others?The City of Banning is seeking qualified candidates to fill vacancies for a Public Safety Dispatcher. APPLICATION REQUIREMENTSTYPING CERTIFICATE: 40 NET words per minute; All applicants must demonstrate the ability to type a minimum of 40 words per minute (WPM). A WPM verification certificate dated within the last 12 months must be submitted with your application. Applications without a valid WPM certificate will not be considered.POST CERTIFICATE: State of California Police Officer Standards and Training (POST) Dispatcher Certificate. Certificate must be submitted with your application. Applications without the State of California Police Officer Standards and Training (POST) Dispatcher Certificate will not be considered.JOB DEFINITION: Under general supervision, performs duties associated with receiving emergency and non-emergency calls for Police service and dispatching appropriate units to assist the public.The ideal candidate will:Enjoy working in a diverse environmentHave excellent people skillsBe a self-starter, flexible, reliable, detail oriented, ethical, and trustworthyBe compassionate, courteous, friendly, helpful, understanding, open minded, professional and fair when dealing with the public Love and serve their community as well as members of their teamJob Purpose/SummaryUnder general supervision, performs duties associated with receiving emergency and non-emergency calls for Police service and dispatching appropriate units to assist the public.About the City of BanningThe City of Banning is located in the San Gorgonio Pass area of Southern California. The community of over 30,000 people is diverse with income levels slightly lower than other areas of Riverside County. However, growth and development is occurring rapidly, which will create new jobs, increase the population and raise income levels. Our employees are the most important asset in preserving our Proud History, Creating a Prosperous Tomorrow, and in responding to the community's needs. The City provides competitive salaries, outstanding benefits and professional growth opportunities.City VisionThe City of Banning promotes and supports a high quality of life that ensures a safe and friendly environment, fosters new opportunities and provides responsible, fair treatment to all and is the pride of its citizens.Core ValuesCustomer Service Excellence: We excel in what we do by staying responsive, flexible, patient, effective, and professional.Integrity: We are ethical, accountable and compliant with our responsibility to the public and community.Teamwork: We work together and maintain great communication and respect and foster a fun and enjoyable atmosphere to take pleasure in what we do.Yes-Minded: We recognize diversity and maintain a positive attitude to do all we can to serve the community in the safest and most responsible manner.Examples of DutiesEssential FunctionsThe following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.Representative duties: Depending on the area of the assignment, duties may include, but are not limited to the following:Undertakes and provides a variety of law enforcement radio-dispatch and information support services associated with assessing caller needs, dispatching law enforcement, medical and/or other public safety services required specific to the need identified. Answers, identifies and prioritizes emergency and non-emergency calls and requests for service. Assesses, analyzes, evaluates and processes emergency and/or routine requests for law enforcement, medical and/or related services/assistance. Tracks location and availability of law enforcement and other service responders. Monitors and maintains contact with situation and individuals involved.Conducts regular and periodic checks regarding status of officers and others dispatched to calls. Accesses a variety of local, state and/or national databases, researches information and responds to requests for data and information. Updates and maintains a variety of files and records. Logs calls and related information into electronic and/or manual recording systems.Operates a computer to maintain information and data. Performs other duties as assigned or required.Knowledge of:Knowledge of applicable City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directivesKnowledge of the City's and the Department's policies and proceduresKnowledge of radio operation methods and techniquesKnowledge of the principles of file and records managementKnowledge of computer aided dispatch systemsSkill in reading, understanding, interpreting and applying relevant City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders, policies and procedures and other operational guidelines and directivesSkill in assessing and prioritizing multiple tasks, projects and/or demandsSkill in working within deadlines to complete projects and assignmentsSkill in assessing, analyzing, identifying and implementing solutions to complex problemsSkill in establishing and maintaining effective working relations with co-workers, staff, vendors, contractors, visitors, the general public and others having business with the City of Banning and in operating a personal computer utilizing a variety of software applications. Typical QualificationsMinimum QualificationsA high school diploma or GED AND one (1) year of customer service or secretarial experience. Emergency services dispatching experience, or experience, paid or volunteered, in a law enforcement agency, or completion of a POST Dispatcher training course, or courses in Administration of Justice and/or Criminal Justice is PREFERRED. Typing Qualification/Certification of 40 wpm must be attached to your application. License and Certification RequirementsMust have and maintain a valid California Class C Driver's License. Must be willing to work varying hours, rotating shifts and be willing to work weekends and holiday shifts. Must be able to pass a comprehensive background investigation including a polygraph exam and psychological evaluation. Must have at the time of application, or be able to obtain within twelve (12) months from hire date and maintain, a State of California Police Officer Standards and Training (POST) Dispatcher Certificate.Successful completion of a pre-employment background check and physical is required.Supplemental InformationWorking ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Must be available to work a varying schedule including weekends, weekdays, evenings and holidays (hours and days are adjusted as needed by the Department). Occasional attendance before or after regular work hours may be required. Work is primarily performed in an office which is busy, oriented to public service and subject to occasional work interruptions. Noise level in the work environment is usually quiet while in the office and moderately loud when in the field.Physical RequirementsThe physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this classification, an incumbent is regularly required to use hands and fingers to handle and/or feel. The employee is frequently required to talk, hear, and to sit and reach with hands and arms.The employee is occasionally required to walk, climb or balance and stoop, kneel or crouch. The employee must regularly lift and or move up to twenty (20) pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.The City of Banning is an equal opportunity employer. All employees and candidates for employment will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex/gender, race, national origin, religion, creed, color, marital status, veteran status, age, national origin, pregnancy, sexual orientation, gender identity, disability, genetic information or any other basis prohibited by law.While requirements may be representative of minimum levels of knowledge, skills and abilities to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This job description does not constitute an employment agreement between the Employer and Employee and is subject to change as the needs of the Employer and requirements of the job change.RETIREMENT: New employees with recent service with CalPERS pay up to 7% of the employee rate with the 2% @ 60 Plan and 3 Year Average formula. New hires with no CalPERS service as of January 1, 2013, will pay 7% of the employee rate and will be subject to the 2% @ 62 Plan, with 3 Year Average formula and a mandatory contribution of normal costs as established by the new Pension Reform Act Law. The City also participates in Social Security. AGENCY SHOP/DUES DEDUCTIONS: Employees may choose to join IBEW (International Brotherhood of Electrical Workers) and pay their service fee in an amount not to exceed the standard initiation fee, periodic dues and general assessments of IBEW. CITY PAID BENEFITS: City employees can participate in an employer paid CalPERS mid-tier HMO Healthcare Plan. Participating employees also provides cafeteria benefit money to use for dental, vision, life, and supplemental benefits. Employees who reside within City limits shall receive $150 per month as a discount against the cost of electric and water service during the period of such residency. DISABILITY INSURANCE: Employees pay for a short/long term disability plan with a 7-day elimination period. HOLIDAYS/VACATION/SICK/BEREAVEMENT LEAVE: City employees receive thirteen (13) paid holidays, plus one (1) floating holiday per year. After completion of probation period: Ten (10) days annual vacation, additional vacation after five (5) years up to a maximum of twenty (20) days. Twelve (12) days of sick leave per year. Up to five (5) working days of bereavement leave for immediate family members. COMPUTER LOAN PROGRAM: Interest free loan program for the purchase of a computer available, after completion of probationary period.DIRECT DEPOSIT: The City has a mandatory policy for all employees of direct deposit of payroll checks.01 Do you have the ability to type a minimum of 40 words-per-minute or more? (Please note that in order to be considered, you must submit a typing certificate of 40 wpm or greater with your application.) Yes No 02 Do you have a current Basic POST Dispatcher Certificate? (Please note that in order to be considered, you must submit a current Basic Post Dispatcher Certificate with your application) Yes No 03 Are you currently employed with a law enforcement agency? Yes No 04 Do you possess a current and valid California's driver's license? Yes No Required Question