Public Safety Dispatcher I

Communicate via radio and telephone with patrol units, with various University service and auxiliary departments and with the Onondaga County 911 Center. Practices proper radio dispatching techniques using appropriate terminology in a calm and professional manner. Monitor, acknowledge and dispatch various alarms and access control systems events, and is responsible for monitoring a vast campus wide closed circuit television (CCTV) video security system. Provide professional and composed verbal communications with outside police agencies and the general public; maintaining sound customer service practices and meeting the needs of community members under sometimes stressful conditions is essential. Operate an extensive array of law enforcement and emergency related communications equipment as well as the latest computer software related technologies, including alert systems, intrusion and duress alarms. Manage all records pertaining to daily tour of duty. Prioritize all radio and telephone communications. Answer multiple telephone lines, receiving emergency and non-emergency calls for law enforcement, safety and security services, and dispatch patrol and other units to respond. Make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policies and procedures. Monitor video security system CCTV as assigned and report and/or dispatch any anomalies. Service all walk-in customers Perform administrative duties such as data entry and retrieval, information filing, record-keeping, supply and equipment inventory and repair requests. Runs NYSPIN/NCIC inquiries as requested. Monitor key control. Comply with all Federal, State and Local regulations relative to communications and protected data and information. Report technical problems clearly and expeditiously to appropriate department/division. May perform or safety, security or community service related duties as assigned. Other duties as assigned.

Salary/Compensation: $21.79 per hour recblid r2j3lvmso8ii21n7i5p6ac7eqnd81s