Oregon Staffing
EUS Team Support Specialist
We are looking for a highly talented individual to join its EUS team. The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America. This position is diverse in regards to scope and responsibilities. This person will split their time -- 80% Tier II onsite Desktop Support and 20% Tier I Virtual Chat support. Tier I Virtual Chat support consists of helping internal users via a Chat channel and supporting/troubleshooting their technical issues. Responsibilities: Day-to-day support operations for the end user in various support methods Support of global workforce both onsite and remote workers Ensuring data integrity in the Asset Management system Proactively refresh End of Life (EOL) systems Provision computer assets in the new hire on boarding process both onsite and remote Monitor and remediate client health (SCCM, Anti-virus and related) Supporting video & teleconferencing hardware Setup and Removal of hardware and software Provide timely updates to our customers and tickets Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards Accurately update and close tickets on time and within service levels Monitor support queue tickets and chat volumes daily Support the Knowledge base and ensure articles are accurate and update or flag to KB Manager for review Support video and teleconference technology, printers and various brands of hardware (Windows and Mac) Become a trusted advisor who consults with users on best practices and recommended courses of action Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions Learn, implement and train others on new technologies Other duties as assigned Job Requirements: 1+ years of desktop support experience, preferably in a medium to large end user environment Be able to work from corporate office and remotely as schedule demands Knowledge of universal client image creation, management and testing Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP Proven ability working with cross functional teams Knowledge of client and server operating systems, and machine architectures in a Windows environment Knowledge of client and system architecture for Mac is preferred Exceptional verbal and written communication skills focused on ensuring customer satisfaction Proficient with Windows and Mac hardware and operating systems Unix/Linux a plus Organized and time-management Ability to multi-task Must lift up to 50lbs Flexible schedule Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Portland, OR. Application Deadline This position is anticipated to close on Aug 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are looking for a highly talented individual to join its EUS team. The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America. This position is diverse in regards to scope and responsibilities. This person will split their time -- 80% Tier II onsite Desktop Support and 20% Tier I Virtual Chat support. Tier I Virtual Chat support consists of helping internal users via a Chat channel and supporting/troubleshooting their technical issues. Responsibilities: Day-to-day support operations for the end user in various support methods Support of global workforce both onsite and remote workers Ensuring data integrity in the Asset Management system Proactively refresh End of Life (EOL) systems Provision computer assets in the new hire on boarding process both onsite and remote Monitor and remediate client health (SCCM, Anti-virus and related) Supporting video & teleconferencing hardware Setup and Removal of hardware and software Provide timely updates to our customers and tickets Enable accurate procurement requests and inventory management including auditing and reporting while maintaining our standards Accurately update and close tickets on time and within service levels Monitor support queue tickets and chat volumes daily Support the Knowledge base and ensure articles are accurate and update or flag to KB Manager for review Support video and teleconference technology, printers and various brands of hardware (Windows and Mac) Become a trusted advisor who consults with users on best practices and recommended courses of action Resolve issues confidently and quickly in an walkup IT lounge environment or remote chat sessions Learn, implement and train others on new technologies Other duties as assigned Job Requirements: 1+ years of desktop support experience, preferably in a medium to large end user environment Be able to work from corporate office and remotely as schedule demands Knowledge of universal client image creation, management and testing Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP Proven ability working with cross functional teams Knowledge of client and server operating systems, and machine architectures in a Windows environment Knowledge of client and system architecture for Mac is preferred Exceptional verbal and written communication skills focused on ensuring customer satisfaction Proficient with Windows and Mac hardware and operating systems Unix/Linux a plus Organized and time-management Ability to multi-task Must lift up to 50lbs Flexible schedule Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Portland, OR. Application Deadline This position is anticipated to close on Aug 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.