Executive 1 Holding Company, LLC
Tier 1 Customer Service Analyst
Executive 1 Holding Company, LLC, Mc Lean, Virginia, us, 22107
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Tier 1 Customer Service Analyst
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Tier 1 Customer Service Analyst
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Arlington VA - Arlington, VA Full Time $17.50 - $17.50 Hourly
Description
HumanTouch is looking for a
Tier 1 Customer Service Analyst
to support our IT Service Desk for a federal government customer.
Responsibilities
The
Tier 1 Customer Service Analyst
will:
Provide first-tier customer-facing support for tickets received via multiple contact channels including telephone, web, in-person, walk-up, and email Accurately document and report all incidents and service requests received Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required Provide desk-side visits to end users if remote assistance is not possible or effective Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes Follow up with task owners to ensure tasks are completed prior to a new employee's start date Issue and set up new/loaner IT equipment for end users, ship to remote sites as needed Image and re-image new and repurposed PCs Work on-site daily with the government customer and HumanTouch leadership Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday
Work Experience Requirements
Tier 1 Customer Service Analysts should possess excellent customer service skills, problem-solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices.
Other Requirements
High School Diploma or GED Strong verbal and written communication skills Authorized to work in the United States Ability to pass a Moderate Background Investigation Ability to pass a SAMHSA Drug Screening test
Additional Education, Certifications, Or Experience Required
Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role
Benefits
Medical, Dental and Vision Coverage 401(k) Matching PTO
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
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Tier 1 Customer Service Analyst
role at
Executive 1 Holding Company, LLC Join to apply for the
Tier 1 Customer Service Analyst
role at
Executive 1 Holding Company, LLC Get AI-powered advice on this job and more exclusive features. Job Details
Arlington VA - Arlington, VA Full Time $17.50 - $17.50 Hourly
Description
HumanTouch is looking for a
Tier 1 Customer Service Analyst
to support our IT Service Desk for a federal government customer.
Responsibilities
The
Tier 1 Customer Service Analyst
will:
Provide first-tier customer-facing support for tickets received via multiple contact channels including telephone, web, in-person, walk-up, and email Accurately document and report all incidents and service requests received Resolve incidents and service requests on the first contact where possible, escalate to Tier 2 when advanced troubleshooting is required Provide desk-side visits to end users if remote assistance is not possible or effective Track the total-life cycle of all tickets and tasks related to employee/contractor on-boarding, off-boarding, and organizational changes Follow up with task owners to ensure tasks are completed prior to a new employee's start date Issue and set up new/loaner IT equipment for end users, ship to remote sites as needed Image and re-image new and repurposed PCs Work on-site daily with the government customer and HumanTouch leadership Work an 8-hour shift between the hours of 6 AM and 7 PM, Monday through Friday
Work Experience Requirements
Tier 1 Customer Service Analysts should possess excellent customer service skills, problem-solving skills, and a broad understanding of the relationships between hardware and software applications. Must have the ability to support and troubleshoot end-user IT equipment such as laptops and docking stations, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices, and assorted peripheral devices.
Other Requirements
High School Diploma or GED Strong verbal and written communication skills Authorized to work in the United States Ability to pass a Moderate Background Investigation Ability to pass a SAMHSA Drug Screening test
Additional Education, Certifications, Or Experience Required
Prior experience supporting an IT Help Desk as a Tier I Analyst or similar role
Benefits
Medical, Dental and Vision Coverage 401(k) Matching PTO
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Executive 1 Holding Company, LLC by 2x Get notified about new Customer Service Analyst jobs in
McLean, VA . Reston, VA $85,000.00-$114,000.00 6 months ago RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER (Starting at $15/HR + Commission)
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Customer Service Representative - Remote
McLean, VA $42,300.00-$63,400.00 2 months ago McLean, VA $42,600.00-$73,000.00 1 month ago Hyattsville, MD $30,000.00-$60,000.00 2 years ago Entry Level Customer Service Representative
Chevy Chase, MD $42,300.00-$63,400.00 2 months ago Customer Service Representative - State Farm Agent Team Member
Washington, DC $30,000.00-$35,000.00 1 year ago Chevy Chase, MD $42,600.00-$73,000.00 1 month ago Customer Service Representative (FBI BOC)
McLean, VA $33,600.00-$50,300.00 2 months ago Tysons Corner, VA $50,000.00-$80,000.00 2 weeks ago Bethesda, MD $60,000.00-$80,000.00 1 week ago Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Customer Service Representative - State Farm Agent Team Member
Suitland, MD $25,000.00-$45,000.00 2 years ago Vienna, VA $50,000.00-$80,000.00 2 weeks ago BMW of Alexandria Customer Service Representative
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr