QTS
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The
Network Engineer I-OSC
is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills. This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. We are looking for 2 Network Engineers to join 2nd shift. The shifts available are: Sunday - Thursday, 4P - 1A Tuesday - Saturday, 4P - 1A RESPONSIBILITIES , other duties may be assigned. Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s) Manage your assigned tickets to ensure SLA compliance and customer satisfaction Deliver customer-focused support through phone calls and ticket-based communications Troubleshoot network port, HSRP and OSPF configuration issues Conduct firewall rule changes and understand prefix and access lists Read and comprehend traceroutes Monitor alerts on alert board and conduct basic troubleshooting Create A, C, and MX records using basic knowledge of DNS Maintain/troubleshoot VPNs and ability to check Phase 1 and Phase 2 Triage and escalate tickets according to QTS policy Oversee new and existing equipment, hardware, and software upgrades Administer all network equipment switches, routers, firewalls, and associated software. BASIC QUALIFICATIONS BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience Three or more years of progressive IT engineering experience Proficiency in configuring and troubleshooting Cisco routers and switches. Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS. Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.). Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Solid understanding of security and network/distributed computing concepts General experience with DDOS and traffic mitigation techniques Working knowledge of networking technologies, concepts, and industry trends Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware Familiarity with network monitoring and analysis tools. US Citizenship for this position is required by law due to federal customer contracts PREFERRED QUALIFICATIONS Two or more years of experience with a service provider, preferably in a Data Center environment. Experience working in a NOC environment Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.) Familiarity with NSX virtual networking Familiar with Juniper network devices with ability to navigate Junos Knowledge of ITIL Familiarity with ServiceNow Working knowledge of BGP and OSPF Proficient with IP subnetting KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate effectively with clients, vendors, and colleagues Orderly documentation, time management, and planning skills Excellent written and oral communication, problem solving, and process management skills Ability to work well within a team environment in a matrixed organization Strong customer relations skills Ability to learn and apply new technology and methodologies in a distributed environment TOTAL REWARDS This role is also eligible for a competitive bene?ts package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ?exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company bene?ts. This position is Bonus eligible. #J-18808-Ljbffr
Network Engineer I-OSC
is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills. This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work. We are looking for 2 Network Engineers to join 2nd shift. The shifts available are: Sunday - Thursday, 4P - 1A Tuesday - Saturday, 4P - 1A RESPONSIBILITIES , other duties may be assigned. Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s) Manage your assigned tickets to ensure SLA compliance and customer satisfaction Deliver customer-focused support through phone calls and ticket-based communications Troubleshoot network port, HSRP and OSPF configuration issues Conduct firewall rule changes and understand prefix and access lists Read and comprehend traceroutes Monitor alerts on alert board and conduct basic troubleshooting Create A, C, and MX records using basic knowledge of DNS Maintain/troubleshoot VPNs and ability to check Phase 1 and Phase 2 Triage and escalate tickets according to QTS policy Oversee new and existing equipment, hardware, and software upgrades Administer all network equipment switches, routers, firewalls, and associated software. BASIC QUALIFICATIONS BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience Three or more years of progressive IT engineering experience Proficiency in configuring and troubleshooting Cisco routers and switches. Familiarity with data center networking concepts, including VLANs, BGP, OSPF, and MPLS. Knowledge of network monitoring tools and protocols (SNMP, NetFlow, etc.). Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Solid understanding of security and network/distributed computing concepts General experience with DDOS and traffic mitigation techniques Working knowledge of networking technologies, concepts, and industry trends Proficient in analysis, troubleshooting, problem solving, testing, re-creating, and resolution Knowledge of current networking technologies, including Cisco, Juniper, or similar network hardware Familiarity with network monitoring and analysis tools. US Citizenship for this position is required by law due to federal customer contracts PREFERRED QUALIFICATIONS Two or more years of experience with a service provider, preferably in a Data Center environment. Experience working in a NOC environment Related technology certifications (CCNA/CCNP, JNCIA, Network+, Security+, etc.) Familiarity with NSX virtual networking Familiar with Juniper network devices with ability to navigate Junos Knowledge of ITIL Familiarity with ServiceNow Working knowledge of BGP and OSPF Proficient with IP subnetting KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate effectively with clients, vendors, and colleagues Orderly documentation, time management, and planning skills Excellent written and oral communication, problem solving, and process management skills Ability to work well within a team environment in a matrixed organization Strong customer relations skills Ability to learn and apply new technology and methodologies in a distributed environment TOTAL REWARDS This role is also eligible for a competitive bene?ts package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ?exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company bene?ts. This position is Bonus eligible. #J-18808-Ljbffr