ThreatLocker
COMPANY OVERVIEW
ThreatLocker is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker platform with Application Allowlisting, Ringfencing, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.
POSITION OVERVIEW
The Level 2 Technical Support role at ThreatLocker involves troubleshooting issues, finding fixes, and providing exemplary customer service. The ideal candidate is technically capable, proactive, and possesses strong organizational and customer service skills. This position does require working weekends, after hours, and overtime when necessary.
Qualifications:
Customer Service Mentality
Organizational and Time Management Skills
Verbal and Written Communication Skills
Interpersonal Skills
Reliability
Technical Proficiency
Attention to Detail
Previous Ticketing System Experience
Adaptability to High-Pressure Environment
Collaborative Team Player
Quick Learner
Physical Capability (Able to lift 50 lbs)
CompTIA Net+/Sec+ Certifications or equivalent experience
Responsibilities: Hardware and Software Installation Ticket Management Timely Response to Requests and Issues Remote Support via Zoom Assist with New Hire Training Work with Windows and Mac OS Devices Active Directory Tasks Evaluate and Test New Technology Create Documentation for Staff Collaborate in Resolving Tier 1 Support Tickets
WORKING CONDITIONS The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed. Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations. While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus. recblid 1vs750r5b6kqvon7j2ktf43omjs84h
Responsibilities: Hardware and Software Installation Ticket Management Timely Response to Requests and Issues Remote Support via Zoom Assist with New Hire Training Work with Windows and Mac OS Devices Active Directory Tasks Evaluate and Test New Technology Create Documentation for Staff Collaborate in Resolving Tier 1 Support Tickets
WORKING CONDITIONS The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed. Job will generally be performed in an office environment but may require travel to visit company offices and/or property locations. While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus. recblid 1vs750r5b6kqvon7j2ktf43omjs84h