Junior System Administrator

** This position will report daily to our corporate Headquarters in Boca Raton, Florida. ** We are seeking a motivated and detail-oriented Junior System Administrator with strong leadership qualities to manage daily helpdesk operations while collaborating closely with our Systems, Network, and Database teams. This is a hybrid role that blends technical support, team management, and cross-functional coordination, offering a growth path toward mid-level system administration and IT leadership. The ideal candidate will bring a combination of hands-on technical skills and people management capabilities, with a proactive approach to support delivery, operational improvement, and cross-departmental collaboration. In this role, you'll be responsible for overseeing the helpdesk team's performance, conducting daily stand-up meetings, managing ticket workflows, and serving as a key liaison between frontline support and infrastructure teams. Key Responsibilities Help Desk Operations & Oversight Supervise day-to-day operations of the IT Help Desk, ensuring timely and effective resolution of service tickets for both onsite and remote users.

Conduct daily team meetings to review open tickets, set priorities, and communicate relevant updates.

Enforce SLAs and ensure ticket queues are actively managed and escalated when necessary.

Perform routine performance assessments, coaching, and training sessions for the Help Desk team to support individual and team development.

Monitor support metrics and KPIs, identifying service trends and recommending improvements to boost efficiency and user satisfaction.

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