Chelsoft Solutions Co.
IVR Developer_CXone_studio scripting
Chelsoft Solutions Co., Phoenix, Arizona, United States, 85003
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Will be supporting a project building out IVRs in NICE
Experience with NICE CXone
Has studio scripting specifically around Rest APIs and/or ASR
Familiarity with .Net
Any IVR workflow design experience is a plus
IVR Developer
Required Skills :
Will be supporting a project building out IVRs in NICE Experience with NICE CXone Has studio scripting specifically around Rest APIs and/or ASR Familiarity with .Net Any IVR workflow design experience is a plus
Job Description
We are seeking a skilled Developer with expertise in NICE CXone and Studio Scripting to join our team. This position focuses on the development and enhancement of an Interactive Voice Response (IVR) system. As part of the development team, you will be responsible for building out and optimizing IVR functionality, ensuring it integrates seamlessly with various systems and APIs.
Key Responsibilities
Develop, configure, and maintain IVR systems using NICE CXone Studio. Design, implement, and test Studio Scripting logic and workflows to deliver seamless customer service interactions. Collaborate with cross-functional teams to integrate REST APIs with the IVR system for data exchanges and third-party integrations. Troubleshoot and resolve issues related to the IVR system, REST APIs, and integrations. Optimize IVR performance and user experience through continuous monitoring and improvement. Collaborate with product and business teams to understand requirements and implement features that enhance customer satisfaction. Maintain detailed documentation of the system architecture, development processes, and technical solutions.
Requirements
Proven experience with NICE CXone platform and Studio Scripting. Strong understanding of REST APIs and experience integrating them within IVR systems. Knowledge of IVR design best practices, customer journey mapping, and call flow scripting. Experience working with cloud-based systems and telecom infrastructure. Ability to troubleshoot and debug complex system issues. Excellent communication skills and ability to collaborate with cross-functional teams. Strong problem-solving skills and attention to detail. Experience with version control systems (e.g., Git, SVN) and agile development methodologies is a plus Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Chelsoft Solutions Co. by 2x Sign in to set job alerts for “Developer” roles.
Tempe, AZ $105,000.00-$230,000.00 5 months ago Phoenix, AZ $134,437.33-$182,450.66 3 weeks ago Phoenix, AZ $90,000.00-$120,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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IVR Developer
Required Skills :
Will be supporting a project building out IVRs in NICE Experience with NICE CXone Has studio scripting specifically around Rest APIs and/or ASR Familiarity with .Net Any IVR workflow design experience is a plus
Job Description
We are seeking a skilled Developer with expertise in NICE CXone and Studio Scripting to join our team. This position focuses on the development and enhancement of an Interactive Voice Response (IVR) system. As part of the development team, you will be responsible for building out and optimizing IVR functionality, ensuring it integrates seamlessly with various systems and APIs.
Key Responsibilities
Develop, configure, and maintain IVR systems using NICE CXone Studio. Design, implement, and test Studio Scripting logic and workflows to deliver seamless customer service interactions. Collaborate with cross-functional teams to integrate REST APIs with the IVR system for data exchanges and third-party integrations. Troubleshoot and resolve issues related to the IVR system, REST APIs, and integrations. Optimize IVR performance and user experience through continuous monitoring and improvement. Collaborate with product and business teams to understand requirements and implement features that enhance customer satisfaction. Maintain detailed documentation of the system architecture, development processes, and technical solutions.
Requirements
Proven experience with NICE CXone platform and Studio Scripting. Strong understanding of REST APIs and experience integrating them within IVR systems. Knowledge of IVR design best practices, customer journey mapping, and call flow scripting. Experience working with cloud-based systems and telecom infrastructure. Ability to troubleshoot and debug complex system issues. Excellent communication skills and ability to collaborate with cross-functional teams. Strong problem-solving skills and attention to detail. Experience with version control systems (e.g., Git, SVN) and agile development methodologies is a plus Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Chelsoft Solutions Co. by 2x Sign in to set job alerts for “Developer” roles.
Tempe, AZ $105,000.00-$230,000.00 5 months ago Phoenix, AZ $134,437.33-$182,450.66 3 weeks ago Phoenix, AZ $90,000.00-$120,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr