SpotOn
Onsite Implementation Specialist (Jacksonville, FL)Jacksonville, FL
SpotOn, Jacksonville, Florida, United States, 32290
Onsite Implementation Specialist
At SpotOn, we are helping restaurants and small businesses compete and win with flexible payment and software technologybacked by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees. Recently, SpotOn was: Named one of Fast Company's Most Innovative Companies Awarded Great Places to Work and Built In's Best Workplaces for the fourth year in a row Selected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. That's where you come in. We are looking for an Onsite Implementation Specialist to join our team. This position will be responsible for coordinating and the physical installation of a Restaurant POS. This could include but not limited to: Performing a site readiness survey, installing the POS, training the staff and managers on use of the product and related materials for up to two weeks and upselling other pieces of our product suite that may benefit the owners in running their business. You will need to have a vast knowledge of restaurants and how they operate. The goal of this role is to aid in setting up the business to run more successfully and efficiently prior and immediately following the installation of Restaurant POS. Essential Functions: Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS. Install router/ firewall, patch cables, cable management Onsite training and live support Menu/system functionality changes Reporting training and how to use this information to run business Follow up meetings and calls with the merchant to ensure a successful transition Pre and Post Installation setup tasks Onsite/remote Site Readiness Visits Onsite/remote Troubleshooting Must be able to Travel 3-5 days per week (local and out-of-state) Qualifications: 2+ years of experience with POS implementation, performing installations or working in restaurants Experience working in a wide variety of restaurant types is preferred Demonstrated ability to remain calm under pressure Possess strong analytical and critical problem-solving skills Self-Motivated: Demonstrated ability to work independently with minimal supervision. Takes initiative to complete tasks, set goals, and follow through consistently. Proactive in identifying problems and implementing effective solutions. Excellent written and verbal English (second language is a bonus) communication skills Ability to interact with and coach a wide variety of stakeholders, ranging from restaurant managers and owners, to business executives and chefs Knowledge of Travel Booking platforms Benefits: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development Compensation: The hourly pay ranges from $19.00 - $25.00 per hour for this position. Offers will be reflective of the candidates location and experience. Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate's location and experience. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e-verify company.
At SpotOn, we are helping restaurants and small businesses compete and win with flexible payment and software technologybacked by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees. Recently, SpotOn was: Named one of Fast Company's Most Innovative Companies Awarded Great Places to Work and Built In's Best Workplaces for the fourth year in a row Selected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. That's where you come in. We are looking for an Onsite Implementation Specialist to join our team. This position will be responsible for coordinating and the physical installation of a Restaurant POS. This could include but not limited to: Performing a site readiness survey, installing the POS, training the staff and managers on use of the product and related materials for up to two weeks and upselling other pieces of our product suite that may benefit the owners in running their business. You will need to have a vast knowledge of restaurants and how they operate. The goal of this role is to aid in setting up the business to run more successfully and efficiently prior and immediately following the installation of Restaurant POS. Essential Functions: Hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS. Install router/ firewall, patch cables, cable management Onsite training and live support Menu/system functionality changes Reporting training and how to use this information to run business Follow up meetings and calls with the merchant to ensure a successful transition Pre and Post Installation setup tasks Onsite/remote Site Readiness Visits Onsite/remote Troubleshooting Must be able to Travel 3-5 days per week (local and out-of-state) Qualifications: 2+ years of experience with POS implementation, performing installations or working in restaurants Experience working in a wide variety of restaurant types is preferred Demonstrated ability to remain calm under pressure Possess strong analytical and critical problem-solving skills Self-Motivated: Demonstrated ability to work independently with minimal supervision. Takes initiative to complete tasks, set goals, and follow through consistently. Proactive in identifying problems and implementing effective solutions. Excellent written and verbal English (second language is a bonus) communication skills Ability to interact with and coach a wide variety of stakeholders, ranging from restaurant managers and owners, to business executives and chefs Knowledge of Travel Booking platforms Benefits: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development Compensation: The hourly pay ranges from $19.00 - $25.00 per hour for this position. Offers will be reflective of the candidates location and experience. Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate's location and experience. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e-verify company.