State of Maryland
Introduction
The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service... Consider joining our team!
GRADE
ASTD15
LOCATION OF POSITION
Maryland Capital Police Annapolis Dispatch Center
29 St.Johns Street
Annapolis, MD 21401
Main Purpose of Job
The Police Communication Operators will provide the full performance level of communications work within DGS Maryland Capital Police (MCP). This will be accomplished by operating the Computer Assisted Dispatch/Records Management System and multi-channel police radio equipment.
POSITION DUTIES
Duties to include but not limited to: • Receives and transmits information via multi-channel radio. • Receives, directs and handles all telephone communications coming into the Police Communications Center and accurately record information within the CAD/RMS. • Monitors security cameras for criminal or suspicious activity and dispatch appropriate personnel. • Monitors intrusion alarms, fire alarms, parking lot access control, and respond appropriately. • Operates NCIC/METERS terminal and provide requested information in a timely manner. • Responsible for maintaining shift reports, NCIC log, METERS log, and other paperwork required. • Responds appropriately, communicate clearly and precisely in emergency situations and remain professional when dealing with employees, contractors, visitors, and the general public. • Any duty or responsibility required to allow DGS-MCP the ability to fulfill its overall mission.
MINIMUM QUALIFICATIONS
Education:
Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience:
One year of experience operating multi-channel radios, keyboards or computer terminals in a law enforcement or related operation.
Note : Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Strong preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding all qualifications. • One (1) year or more experience in a public safety communications or dispatch center. • Prior certification or experience with
NCIC/MILES
terminal operations. • Familiarity with radio communications protocols and procedures. • Ability to multi-task effectively in high-pressure or emergency situations. • Strong attention to detail with accurate data entry and recordkeeping skills. • Excellent verbal and written communication abilities. • Ability to work collaboratively in a team environment and maintain professionalism during stressful situations.
SPECIAL REQUIREMENTS
Emergency Essential Status:
This position is designated as emergency essential. Employees must be available and willing to report for duty during adverse weather, emergencies, and other critical events to maintain 24/7 operations.
Pre-Employment Physical:
Candidates selected for hire will be required to successfully complete a Pre-Employment Physical to ensure they can safely perform the essential functions of the position.
Background Check : A comprehensive background investigation, including fingerprinting and criminal history check, will be conducted prior to appointment.
Shift Work : Must be available to work rotating shifts, including nights, weekends, holidays, and overtime as required.
Certifications:
Must successfully complete all required training and certifications, including NCIC/MILES certification, within established timeframe.
SELECTION PROCESS
It is important that you provide complete and accurate information on your application. Please include all experience and education that is related to this position. All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered. Credit is given for relevant part-time, temporary or volunteer experience based on the number of hours worked per week; you must include the time spent on such activities on your application.
Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position. You may submit your transcript as part of the application process.
The examination for this position will consist of a rating of your education, training and experience related to the requirements of the position. Successful candidates will be placed on the employment eligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED. The eligibility list will be valid for one year and may be extended. The list will be used by the hiring authority to select employees for interviews. Eligible lists may be used to fill future vacancies of the same classification.
Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired.
You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.
BENEFITS
The State of Maryland offers a generous benefits package that includes:
- Tuition reimbursement for those who qualify
- Flexible work schedules and telework opportunities for many positions
- Free mass transit in Baltimore & Annapolis
- Generous paid leave that increases with years of service
- Paid holidays
- Health coverage with low out-of-pocket costs
- Employee & employer contributory pension plan
Click on the link below for more information.
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
Contact tiara.massey1@maryland.gov or call 410-767-4987 with questions about this recruitment. The online application process is STRONGLY preferred. Apply online at dgs.maryland.gov - Human Resources > Employment > Current Openings. If you are unable to submit your application online, please send your paper application to: Human Resources, Dept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD 21201 by the closing date and time. TTY Users: call via Maryland Relay
As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service... Consider joining our team!
GRADE
ASTD15
LOCATION OF POSITION
Maryland Capital Police Annapolis Dispatch Center
29 St.Johns Street
Annapolis, MD 21401
Main Purpose of Job
The Police Communication Operators will provide the full performance level of communications work within DGS Maryland Capital Police (MCP). This will be accomplished by operating the Computer Assisted Dispatch/Records Management System and multi-channel police radio equipment.
POSITION DUTIES
Duties to include but not limited to: • Receives and transmits information via multi-channel radio. • Receives, directs and handles all telephone communications coming into the Police Communications Center and accurately record information within the CAD/RMS. • Monitors security cameras for criminal or suspicious activity and dispatch appropriate personnel. • Monitors intrusion alarms, fire alarms, parking lot access control, and respond appropriately. • Operates NCIC/METERS terminal and provide requested information in a timely manner. • Responsible for maintaining shift reports, NCIC log, METERS log, and other paperwork required. • Responds appropriately, communicate clearly and precisely in emergency situations and remain professional when dealing with employees, contractors, visitors, and the general public. • Any duty or responsibility required to allow DGS-MCP the ability to fulfill its overall mission.
MINIMUM QUALIFICATIONS
Education:
Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience:
One year of experience operating multi-channel radios, keyboards or computer terminals in a law enforcement or related operation.
Note : Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Strong preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding all qualifications. • One (1) year or more experience in a public safety communications or dispatch center. • Prior certification or experience with
NCIC/MILES
terminal operations. • Familiarity with radio communications protocols and procedures. • Ability to multi-task effectively in high-pressure or emergency situations. • Strong attention to detail with accurate data entry and recordkeeping skills. • Excellent verbal and written communication abilities. • Ability to work collaboratively in a team environment and maintain professionalism during stressful situations.
SPECIAL REQUIREMENTS
Emergency Essential Status:
This position is designated as emergency essential. Employees must be available and willing to report for duty during adverse weather, emergencies, and other critical events to maintain 24/7 operations.
Pre-Employment Physical:
Candidates selected for hire will be required to successfully complete a Pre-Employment Physical to ensure they can safely perform the essential functions of the position.
Background Check : A comprehensive background investigation, including fingerprinting and criminal history check, will be conducted prior to appointment.
Shift Work : Must be available to work rotating shifts, including nights, weekends, holidays, and overtime as required.
Certifications:
Must successfully complete all required training and certifications, including NCIC/MILES certification, within established timeframe.
SELECTION PROCESS
It is important that you provide complete and accurate information on your application. Please include all experience and education that is related to this position. All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered. Credit is given for relevant part-time, temporary or volunteer experience based on the number of hours worked per week; you must include the time spent on such activities on your application.
Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position. You may submit your transcript as part of the application process.
The examination for this position will consist of a rating of your education, training and experience related to the requirements of the position. Successful candidates will be placed on the employment eligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED. The eligibility list will be valid for one year and may be extended. The list will be used by the hiring authority to select employees for interviews. Eligible lists may be used to fill future vacancies of the same classification.
Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired.
You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.
BENEFITS
The State of Maryland offers a generous benefits package that includes:
- Tuition reimbursement for those who qualify
- Flexible work schedules and telework opportunities for many positions
- Free mass transit in Baltimore & Annapolis
- Generous paid leave that increases with years of service
- Paid holidays
- Health coverage with low out-of-pocket costs
- Employee & employer contributory pension plan
Click on the link below for more information.
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
Contact tiara.massey1@maryland.gov or call 410-767-4987 with questions about this recruitment. The online application process is STRONGLY preferred. Apply online at dgs.maryland.gov - Human Resources > Employment > Current Openings. If you are unable to submit your application online, please send your paper application to: Human Resources, Dept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD 21201 by the closing date and time. TTY Users: call via Maryland Relay
As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.