City of Louisville, KY
Salary:
$17.05 Hourly Location :
KY 40212, KY Job Type:
Full_Time Job Number:
13060 (2595) Department:
Family Health Center Division:
Medical Records & Reception Opening Date:
10/13/2024
Description CHARACTERISTICS OF THE WORK Under close supervision, admits and registers patients for health care services at Family Health Centers (FHC). Examples of Duties EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.) Manages appointments for multiple providers and services for multiple locations. Answers, screens, and processes medical service requests. Discusses with on-site personnel whether patients can be added to the same-day schedule. Collects minimal patient demographic information and enters it into the Practice Management System. Refers patients to FHC nursing team for triage and medical services. Schedules appointments using the Practice Management System. Enters and verifies insurance for patients who are scheduled for health care services. Provides coverage as needed for the call center via scheduling adjustments for unexpected absences, events, or call volume variances. Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services. Documents in the Practice Management System and/or on forms that interpretative services were used. Processes requests, closes and follows up on referral orders in the Practice Management System as needed. Adheres to standard safety and infection control precautions. Performs related work as required.
Minimum Requirements MINIMUM REQUIREMENTS High school graduation or its equivalent.
Six months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.
An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.
Lifts and carries materials weighing up to 15 lbs.
Spends extended periods of time sitting, standing, and walking.
Spends extended periods of time typing and reading computer screens. SPECIAL REQUIREMENTS Must be available to work additional hours, such as before or after regularly scheduled hours or additional days, as necessary. Must provide own transportation to work at other FHC locations as needed on short notice.
Supplemental Information
An Equal Opportunity Employer
Test Weights Training & Experience: 100%
Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume
will not be considered
in the calculation of the Training & Experience score.
This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week. CLINIC LOCATIONS AND HOURS: www.fhclouisville.org
FHC - Portland 2215 Portland Avenue Louisville KY 40212 (502) 774-8631 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00am - noon Sunday: Closed
FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00 - 12:00pm Sunday: Closed
FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday: 7:30am - 4:00pm Saturday - Sunday: Closed
FHC - Iroquois 4100 Taylor Blvd Louisville KY 40215 Monday: 8:00am - 4:30pm Tuesday: 8:00am - 8:30pm Wednesday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed
FHC - Fairdale 1000 Neighborhood Place Fairdale KY 40118 Monday - Friday: 8:00am - 4:30pm Thursdays: 8:00am - 8:30pm Saturday - Sunday: Closed
FHC - Southwest 9702 Stonestreet Road, Suite 220 Louisville KY 40272 Monday - Wednesday: 8:00am - 4:30pm Thursday: 8:00am - 8:00pm Friday: 8:00am - 4:30pm Saturday - Sunday: Closed
FHC - Americana 4805 Southside Drive Louisville KY 40214 Monday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed Medical Dental Vision Group Term Life Supplemental Life Accidental Death & Dismemberment Sick Leave Vacation Holiday Pay Bereavement Leave Kentucky Retirement Systems 457 Deferred Comp Tuition Assistance 01
This job MAY require you to work at more than one of FHC's clinics, including during the same day. There are clinics at Portland, East Broadway, Fairdale, Iroquois, Phoenix (E. Muhammad Ali Blvd), Southwest Medical Center and Americana (Southside Drive). Transportation is not provided by FHC. Are you willing and able to work at FHC's multiple clinics?
Yes No
02
This job MAY require you to work weekend clinic hours from 8:00 AM - 12:00 PM on Saturday. Are you willing to work these hours?
Yes No
03
This job MAY require you to work extended clinic hours until 9:00 PM Monday through Thursday. Are you willing to work these hours?
Yes No
04
List any experience you have with scheduling medical appointments. Include the position(s) in which you obtained your experience and the length of your experience. 05
List any experience you have with receiving cash payments for service. Include the position(s) in which you obtained your experience and the length of your service. 06
List any experience you have with Medicare, Medicaid, and/or Passport. Include the position(s) in which you obtained your experience and the length of your experience. 07
List any experience you have with commercial insurance and/or sliding fee schedules. Include the position(s) in which you obtained your experience and the length of your experience. 08
List any experience you have working as a Medical Office Specialist or Medical Receptionist. Include the position(s) in which you obtained your experience and the length of your experience. 09
List any experience you have working with the homeless, the indigent, and individuals who do not speak English. Include position(s) in which you obtained your experience and length of your experience. 10
List any experience you have working with a billing and accounting office. Include the position(s) in which you obtained your experience and the length of your experience. 11
List any degrees or certifications you have in Medical Receptionist, Medical Secretary or Medical (Front) Office programs. 12
List any experience you have in customer service. Include the position(s) in which you obtained your experience and the length of your experience. 13
How did you hear about this position at Family Health Centers? If you heard about this position from an FHC employee, please list the name of the employee here. Required Question
$17.05 Hourly Location :
KY 40212, KY Job Type:
Full_Time Job Number:
13060 (2595) Department:
Family Health Center Division:
Medical Records & Reception Opening Date:
10/13/2024
Description CHARACTERISTICS OF THE WORK Under close supervision, admits and registers patients for health care services at Family Health Centers (FHC). Examples of Duties EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.) Manages appointments for multiple providers and services for multiple locations. Answers, screens, and processes medical service requests. Discusses with on-site personnel whether patients can be added to the same-day schedule. Collects minimal patient demographic information and enters it into the Practice Management System. Refers patients to FHC nursing team for triage and medical services. Schedules appointments using the Practice Management System. Enters and verifies insurance for patients who are scheduled for health care services. Provides coverage as needed for the call center via scheduling adjustments for unexpected absences, events, or call volume variances. Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services. Documents in the Practice Management System and/or on forms that interpretative services were used. Processes requests, closes and follows up on referral orders in the Practice Management System as needed. Adheres to standard safety and infection control precautions. Performs related work as required.
Minimum Requirements MINIMUM REQUIREMENTS High school graduation or its equivalent.
Six months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.
An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.
Lifts and carries materials weighing up to 15 lbs.
Spends extended periods of time sitting, standing, and walking.
Spends extended periods of time typing and reading computer screens. SPECIAL REQUIREMENTS Must be available to work additional hours, such as before or after regularly scheduled hours or additional days, as necessary. Must provide own transportation to work at other FHC locations as needed on short notice.
Supplemental Information
An Equal Opportunity Employer
Test Weights Training & Experience: 100%
Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume
will not be considered
in the calculation of the Training & Experience score.
This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week. CLINIC LOCATIONS AND HOURS: www.fhclouisville.org
FHC - Portland 2215 Portland Avenue Louisville KY 40212 (502) 774-8631 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00am - noon Sunday: Closed
FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00 - 12:00pm Sunday: Closed
FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday: 7:30am - 4:00pm Saturday - Sunday: Closed
FHC - Iroquois 4100 Taylor Blvd Louisville KY 40215 Monday: 8:00am - 4:30pm Tuesday: 8:00am - 8:30pm Wednesday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed
FHC - Fairdale 1000 Neighborhood Place Fairdale KY 40118 Monday - Friday: 8:00am - 4:30pm Thursdays: 8:00am - 8:30pm Saturday - Sunday: Closed
FHC - Southwest 9702 Stonestreet Road, Suite 220 Louisville KY 40272 Monday - Wednesday: 8:00am - 4:30pm Thursday: 8:00am - 8:00pm Friday: 8:00am - 4:30pm Saturday - Sunday: Closed
FHC - Americana 4805 Southside Drive Louisville KY 40214 Monday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed Medical Dental Vision Group Term Life Supplemental Life Accidental Death & Dismemberment Sick Leave Vacation Holiday Pay Bereavement Leave Kentucky Retirement Systems 457 Deferred Comp Tuition Assistance 01
This job MAY require you to work at more than one of FHC's clinics, including during the same day. There are clinics at Portland, East Broadway, Fairdale, Iroquois, Phoenix (E. Muhammad Ali Blvd), Southwest Medical Center and Americana (Southside Drive). Transportation is not provided by FHC. Are you willing and able to work at FHC's multiple clinics?
Yes No
02
This job MAY require you to work weekend clinic hours from 8:00 AM - 12:00 PM on Saturday. Are you willing to work these hours?
Yes No
03
This job MAY require you to work extended clinic hours until 9:00 PM Monday through Thursday. Are you willing to work these hours?
Yes No
04
List any experience you have with scheduling medical appointments. Include the position(s) in which you obtained your experience and the length of your experience. 05
List any experience you have with receiving cash payments for service. Include the position(s) in which you obtained your experience and the length of your service. 06
List any experience you have with Medicare, Medicaid, and/or Passport. Include the position(s) in which you obtained your experience and the length of your experience. 07
List any experience you have with commercial insurance and/or sliding fee schedules. Include the position(s) in which you obtained your experience and the length of your experience. 08
List any experience you have working as a Medical Office Specialist or Medical Receptionist. Include the position(s) in which you obtained your experience and the length of your experience. 09
List any experience you have working with the homeless, the indigent, and individuals who do not speak English. Include position(s) in which you obtained your experience and length of your experience. 10
List any experience you have working with a billing and accounting office. Include the position(s) in which you obtained your experience and the length of your experience. 11
List any degrees or certifications you have in Medical Receptionist, Medical Secretary or Medical (Front) Office programs. 12
List any experience you have in customer service. Include the position(s) in which you obtained your experience and the length of your experience. 13
How did you hear about this position at Family Health Centers? If you heard about this position from an FHC employee, please list the name of the employee here. Required Question