CoAdvantage
CoAdvantage Summary:
CoAdvantage is a leading human resource solutions provider for small to mid-sized companies. We are HR experts who partner with small businesses nationwide to administer payroll, benefits, workers' compensation and core HR management. Headquartered in Bradenton, Florida, CoAdvantage has offices throughout Florida, Georgia, Alabama, Texas, Oklahoma, Colorado, California, North Carolina, New Jersey and New York, and serves more than 100,000 worksite employees in all 50 states. We're looking for the best professionals in our markets who are interested in building a successful and rewarding career and be part of a focused, energetic team dedicated to delivering excellence to America's small business owners.
Position Summary:
In this role, you will provide maintenance and support of the end user computing environment by installing computing hardware and software solutions, resolving end user problems, and supporting the overall user community. You will be responsible for installation and support of the Company's PCs, printers, and other end user computing equipment.
Essential Job Functions: Works independently with a sense of urgency and exceptional customer service skills Set up, maintain and troubleshoot desktop and notebook computers Provides computer support on both hardware and software for company employees Provides user support for mobile devices, including Apple and Android Ensuring that computer systems are functioning properly and meet company requirements Physical setup of computers and software installations Proactive assessments of computer systems to identify and resolve problems Maintenance and upgrading of computer systems Understanding of networking Maintain Active Directory (Account creations, password resets, security group memberships, etc.) Maintain users on telephone systems Provide instruction to new associates on how to use computer hardware and software Maintain excellent communication with end users, keeping them updated on repair status Document issue resolution using the help desk ticketing system Maintaining computer peripherals such as printers, telephones, and conference room equipment Performs hardware diagnostics and coordinates repairs with vendors as needed Required Skills and Experience:
College coursework in Information Technology preferred MCP (Microsoft Certified Professional) or A + Certification highly preferred Minimum of 2-3 years technical support experience in an end user computing environment Setup, configuration, troubleshooting, and problem resolution of computer hardware and software Experience with Microsoft Office 365 prefered Troubleshooting Windows and Mac computers, as well as iOS and Android devices Working knowledge of TCP/IP networking, and related network services (i.e. DHCP, DNS, etc.) Basic knowledge of Voice over IP telephone systems Excellent communication (written and verbal), troubleshooting and analytical skills required Patience and overall courteous behavior when working with associates and others Ability to work independently; must be self-motivated and goal oriented Requires lifting, bending, stooping and moving various computer equipment up to 50 lbs
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EOE
CoAdvantage is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
CoAdvantage is a leading human resource solutions provider for small to mid-sized companies. We are HR experts who partner with small businesses nationwide to administer payroll, benefits, workers' compensation and core HR management. Headquartered in Bradenton, Florida, CoAdvantage has offices throughout Florida, Georgia, Alabama, Texas, Oklahoma, Colorado, California, North Carolina, New Jersey and New York, and serves more than 100,000 worksite employees in all 50 states. We're looking for the best professionals in our markets who are interested in building a successful and rewarding career and be part of a focused, energetic team dedicated to delivering excellence to America's small business owners.
Position Summary:
In this role, you will provide maintenance and support of the end user computing environment by installing computing hardware and software solutions, resolving end user problems, and supporting the overall user community. You will be responsible for installation and support of the Company's PCs, printers, and other end user computing equipment.
Essential Job Functions: Works independently with a sense of urgency and exceptional customer service skills Set up, maintain and troubleshoot desktop and notebook computers Provides computer support on both hardware and software for company employees Provides user support for mobile devices, including Apple and Android Ensuring that computer systems are functioning properly and meet company requirements Physical setup of computers and software installations Proactive assessments of computer systems to identify and resolve problems Maintenance and upgrading of computer systems Understanding of networking Maintain Active Directory (Account creations, password resets, security group memberships, etc.) Maintain users on telephone systems Provide instruction to new associates on how to use computer hardware and software Maintain excellent communication with end users, keeping them updated on repair status Document issue resolution using the help desk ticketing system Maintaining computer peripherals such as printers, telephones, and conference room equipment Performs hardware diagnostics and coordinates repairs with vendors as needed Required Skills and Experience:
College coursework in Information Technology preferred MCP (Microsoft Certified Professional) or A + Certification highly preferred Minimum of 2-3 years technical support experience in an end user computing environment Setup, configuration, troubleshooting, and problem resolution of computer hardware and software Experience with Microsoft Office 365 prefered Troubleshooting Windows and Mac computers, as well as iOS and Android devices Working knowledge of TCP/IP networking, and related network services (i.e. DHCP, DNS, etc.) Basic knowledge of Voice over IP telephone systems Excellent communication (written and verbal), troubleshooting and analytical skills required Patience and overall courteous behavior when working with associates and others Ability to work independently; must be self-motivated and goal oriented Requires lifting, bending, stooping and moving various computer equipment up to 50 lbs
•
EOE
CoAdvantage is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.